Windows updates will fail to load and virus protection will stop working when safeguard is installed. We uninstall SGN Client and all returns to normal. Any ideas of what would cause this?

Hi I have problem about icon file. When I have to encrypt file via application based encryption or manual encryption, The icon of file not change encryption icon. How can I solve this issue? Thank you.

Attempting to install Sophos SafeGuard 8.00.0.251 on clean Windows 10 1709 install and receiving the following error message: "Product: Sophos SafeGuard Client 8.00.0.251 -- Error 1935. An error occurred during the installation of assembly 'Microsoft…

Hello, we are searching for an option to customize the Logo in the HTML File that is generated when creating a password protected file. Does anybody have an Idea? Thanks!

Hello, I'm looking to integrate the Windows 1804 patch to my standard install of the SafeGuard client when deploying to new workstations. As of now I use the VBS scripts to deploy and that has specific options such as specifically installing Challenge…

Hi, One of out first SGN users is gonna migrate his laptop. Nowadays he is using windows 7 and he is going to use OS High Sierra. On his first OS High Sierra login sophos asked his credentials as usual. The point is he got a warn about a password…

Hello Everyone, Today we have released a Client Hotfix Rollup package which upgrades the standard SGN 8.0 Windows Client to version 8.00.4. This Client Hotfix Rollup Patch fixes several issues in SafeGuard Enterprise Client 8.0: SafeGuard file filter…

Hallo, das Touchpad sowohl auch externe Mäuse funktionieren bei unseren neuen Notebooks (DELL Latitude e5480) während des SGN Logins nicht. Habe den SGN 7 und 8 getestet, beides nicht funktionstüchtig. Das ältere Modell E5470 hat keine Probleme…

I try to be a good user and open a separate thread for every issue I run into. If this is not common here let me know and I'll put it all in once. I've create a file encryption policy to encrypt files that will be saved on a shared drive. The policy…

Hi Pros, I have a problem with a Windows 10 machine with Safeguard Enterprise. As I incidentially found out yesterday, the last synchronization took place on the 1st of August this year. I tried everything I found on the web and everything I could…

Hello, I installed an Sophos Safeguard 8.0 Server with my policies. I created a testuser and enabled smartcard login for that User. With that i set the logon mode for the Safeguard authentication also to "Token". Middleware etc. is also installed…

Hello, I am looking at automating the Safeguard install for our institution through Group Policy using a software installation GPO. But I cannot pass the MSIEXEC commands this way - a transform / MST file must be created. How do I translate the MSIEXEC…

Sorry if I missed this in one of the documents somewhere, or if this is common knowledge, but I just want to make sure it is completely possible to install SafeGuard Client on a computer already encrypted with BitLocker. I didn't see anything explicitly…

Dear all, We are facing a problem in saving the documents on desktop after installing Sophos, we noticed that any document (word, excel, etc.) cannot be saved normally, we need to save a copy from the document and then to re copy it in the needed location…

The policies I have set work for Windows 7 and other Windows 10 Workgroup systems, but this system will not auto register it's username. Similar to this post https://community.sophos.com/products/safeguard-encryption/f/sophos-safeguard-products/9891/why…

Hello, I am trialing the SafeGuard Enterprise 8 software. Very simple policy structure to encrypt the HDDs of Windows 7 Pro Toughbooks. I've successfully installed the client side and encrypted the HDD. The test phase is complete and I want to return…

Hi Guys, I encounter Error on Installing Sophos SafeGuard Client 7.00.1.2 (please refer screenshot below). Please Advise

We have a custom computer we built that we can't get sophos to finish installing on. We always get stuck at boot with no init. We started by trying the Shift, Shift F6 tricks to toggle modes which did toggle modes, but still we got no init. We tried…

Installing environment where customer will need a "managed" environment, systems that are imaged, prepped for deployment "anywhere" and will never reach back into the environment at HQ and check in, they will be forever out in the wild as "free range…

Good day, I just stack on "no init" display on those two machine after installing SGN version 7.0. I try Shoft + hotkey and it didn't work for me. Please help me how to resolve this issue. Please see the below image for details. Thanks.

Hello, I'm sorry for this question, but I don't understand, how to deploy Safeguard in domain network. docs.sophos.com/.../index.htm In this article is written about msiexec keys such /qn and ADDLOCAL for installing safeguard silently with necessary…

Hello Sophos community, during an internal evaluation of Sophos LanCrypt I was wondering if there is some documentation of the encrypted file format that Safeguard LC uses/generates. Do you have some resources to documentation on that format? Thank…

Hi, is it still possible to receive the uninstall Token from Sophos for CP Client? I am wondering because I am not able to find any KBA about this Topic and I am sure that there was an Articel describing what to do. This one for example: http:/…

Good morning. What's the maxium size for the volume based encryption of a hard disk? We have SGN Enterprise 7.0 I have encrypted a 2TB hard disk of a "toshiba satellite p70-b-104" and lead to a corrupt Windows OS. I have encrypted with this two…