We have a client who has been using the Sophos Safeguard Encryption with the Outlook ad-in for encryption to send and received emails over the past few years. Once Safeguard goes EOL and we have to migrate to another product.....are there any concerns…

We are currently over our license count for Native Device Encryption. We have several machines that are no longer active and cannot fire up to remove Sophos. We have deleted several machines that should have us under the used license count, but the Used…

We have a critical problem in sophos safeguard: users couldn't encrypt files with a key group even if we created the policy. And when we try to synchronize the client with the server no modification is applied to the client.

Hello, I want to request a feature for Sophos Safeguard. When encrypting a removable device like a USB stick, there is an option to set the key which is used to encrypt the data. This option only works when you don’t set media passphrases. If you…

Hi All, Windows 10 Redstone 5 support SafeGuard Enterprise 8.1 and SafeGuard Enterprise 8.0.5 have been successfully tested with Windows 10 October 2018 Update , a.k.a. Redstone 5 , or version 1809. Known limitations Upgrade Issue Upgrade of…

Hi All, The SafeGuard Client version 8.10.0.323 and previous versions of SafeGuard Native Device Encryption and File Encryption for Mac do not support macOS 10.14 Mojave and may not function correctly. To be able to use this Operating System together…

Hi All, We are currently investigating an issue with sporadically occurring Local Cache corruptions on systems running SafeGuard 8.10 file encryption (all file encryption modules affected). So far this seems to be limited to very few systems, the…

Hi I have problem about icon file. When I have to encrypt file via application based encryption or manual encryption, The icon of file not change encryption icon. How can I solve this issue? Thank you.

Hi I was wondering if it is possible to encrypt drives of end users without any use of password? With bitlocker you can encrypt drives with SID instead of password. Is it possible to encrypt drives with Sophos Safegurd the sameway? Thanks

I've searched around but seems issues only affected on older version of SGN....ours is 8.x 1) Dell Latitude E5270 - 0xc000000f. Stuck at pre-OS, not sure if disk @ volume is encrypted.. 2) Lenovo X240 - 0xc000098 Same as above...stuck…

I am currently using Sophos Safeguard v8.00.0.251 and am receiving the following message.. Windows 10 1709 x64 HP EliteBook 850 G4 Bitlocker Could Not Be Enabled "The Bitlocker encryption key cannot be obtained from the TPM Module." The following…

Is it possible to rename a laptop that already has Sophos installed on it? Will it show in the console as the new machine name? What is the best practice for renaming machines with Sophos? Version SGN 8 used. Thanks for your time.

After "successfully" cloning using Acronis TrueImage 2018 bootable media (sector by sector), the computer boots up to the SafeGuard screen which now reads: Workstation is locked! Perform Challenge/Response to unlock. Both the source drive and newly cloned…

Hi all, I've a problem on 4 laptops in my organisation (Running Windows 7 Pro). Exemple for a laptop : As SGN Owner a domain user as been added with Sophos Safeguard Management Console to the laptop. The user used this laptop for months without…

Hi, I am computer administrator. I have to implement SafeGuard in my organitation. I did it but I have some problems. The instalation was correct. Comunication with database is OK and everything works but by mistake I used a Device Encryption policie…

Is a user able to be an owner on more than one machine? Is that you can be an owner on one machine and guest on another? In the console, I first when to the 2nd machine and moved user account to machine and selected to save changes, Had TM do sync…

I have Lenovo 560 Windows 7 I am testing on. I did install safeguard and uninstall via all directions from Sophos. I am doing another install with same file. I first logged on to the Safegaurd Logon and made sure I had the most updated policy and it was…

Hey I set up everything on a server and now to test it i'm trying to put the encryption software though a standalone client package on a computer in our network. Everything worked: creating the package with the right policies etc. i followed everything…

Team member works from home he has issues with Sophos on a loaner LT( X1 Carbon 4th Gen (Type 20FB, 20FC) Laptop (ThinkPad) - Windows 7 Professional Edition SP1 He has KVM switch ( no issues with using previous software .ex securedoc) Issues with…

Hi, I tried to install the SafeGuard Device Encryption Client 5.60.3.88 using the current POACFG as provided on the Sophos FTP server. The installation is aborted with an error. I think I found the reason in the POACFG file (see below, GraphicController…

How to create a script with any language for building profile all users? it's possible that?

I would like to check safeguard encryption on my mac. can i get trail version in the form of DMG or PKG directly without asking a server setup. I mean are there any of your online servers that support client packages for validation. I am eagerly waiting…

Good morning, With Safeguard installed on Windows 10 and the drive being encrypted, is there a way to apply Windows 10 Build updates (1511, 1607, etc.)? So for example, (assuming safeguard 8.1 was released), would there be a way to upgrade Sophos to…

Hey SafeGuard community, as far as I can see SafeGuard LC uses AES-CTR. How is the integrity of a SafeGuard LC encrypted file guaranteed? Is there any documentation around the integrity protection in SafeGuard? Thanks, Mike

Good morning! The SafeGuard POA creates a login prompt for users to sign into (please see attached picture). We are having issues with users not logging into the Sophos login prompt that is created as part of the POA - users are still signing into the…