Good morning, I would like to start by saying that I have always favored all the programs created by Sophos, I am also a Certified Technician and my company is a Partner. But we are facing a big problem, a big disservice, we are already followed by…

Hello there, I was wondering if there was a way to get a dump of all recovery keys stored in Sophos Safeguard either through a SQL query to the database or through the Safeguard API. I have not used the API before so if the process involves that,…

I have a Dell XPS 15 9570 laptop that a user had manually activated BitLocker before we applied Sophos Device Encryption. I turned off encryption with the BL key he had saved, and then tried to apply Sophos encryption - got error that BL could not be…

Hi, We implemented Encryption in our organisation. But, we found that after the installation of encryption trough Bitlocker, our devices lock automatically after 1 minute of inactivity. I understand that it's a great feature against devices theft…

We are using Sophos Central and also have an Active Directory domain. Is there ANY way for the following scenarios to work? Scenario 1 (non-domain beginning) Non-domain computer gets installed with the Sophos client, including the encryption component…

Hello community We are using Sophos Safeguard for Bitlocker encryption and we are getting the following error code during Windows updates and any inplace upgrades to higher Windows 10 versions: 0x800703E6 Now we have checked everything (antivirus…

Hi, I'm currently deploying Safeguard in our company and i'm having trouble with activating the Bitlocker in machines with a TPM chip. Since all our PC's (500+) are deployed with secure boot disabled (but TPM on) safeguard/bitlocker uses the TPM+PIN…

Hello, We've been experiencing issues using Challenge/Response with the latest SafeGuard 8.00.5 client on Windows Bitlocker clients. We just had a case where a feature update occurred and the computer was not encrypted at the time (likely due to TPM…

Hi I was wondering if it is possible to encrypt drives of end users without any use of password? With bitlocker you can encrypt drives with SID instead of password. Is it possible to encrypt drives with Sophos Safegurd the sameway? Thanks

Hello, I'm looking to integrate the Windows 1804 patch to my standard install of the SafeGuard client when deploying to new workstations. As of now I use the VBS scripts to deploy and that has specific options such as specifically installing Challenge…

I currently have Safeguard Management Center 8.00.2.16. The tech that handles this has left the company and now im stuck dealing with it(im fairly new to this). We currently have a windows 7 environment(1000+ PCs). They plan on moving to windows 10. These…

Hello, I had a few questions regarding auditing a SafeGuard server to determine which computer accounts are missing recovery key information. I was able to dig up an article from way back when but it is no longer accessible - https://community.sophos…

Good Afternoon Have spent the last week or so testing Sophos Central Encryption and just had a quick question. If an Encrypted device fails to boot into Windows (TPM + Pin Authentication), how would we be able to obtain the data from the already encrypted…

Good Afternoon I'm receiving an error when trying to configure Encryption on a HP Probook 450 G4 that is shown in the following KB: community.sophos.com/.../124400 The laptop is currently in Legacy mode running Windows 10 Pro. I've looked in TPM…

Hello, I'm looking for some resources or even a quick run down of how user management works when we have a PC managed by Sophos Safeguard and using Windows 10 bitlocker encryption w/ TPM (currently, no PIN). I get how it works with POA and the documentation…

Morning, I have a question that am hoping someone may be able to answer in regards to resetting the TPM lockout. We are running an older version of Safeguard (7.00.0.97) with BitLocker and need to know if the client generates a random owner password…

Hi We have just upgraded to SGN8 When trying to install SGN8 (with C/R) on a client with WIN10 Pro Build 1709, it goes through fine and then reboots after the config install. I then login as the user, get the initial user sync and i'm asked…

Hello We're a business with over 400 devices and we're currently looking into methods of Encryption, we've stumbled across Sophos Safeguard Encryption and we have a couple of questions: Does it require Bitlocker? If so does this have to be enabled…

Hello I have Full Disk Encryption set up, and works fine. I noticed though, when another user logs into a machine that is already encrypted with a password, they are prompted to create a password when they first log in. Is there anyway to stop this…

Windows 10, SGN 8, TPMs, and not previously encrypted before SGN activated Bitlocker. Two of our sites all had the TPMs disabled when we rolled out to them so they had to set up PINs. For the moment I don't want them to have to enter PINs. I turned…

Hello, i have 4 Notebooks with TPM Chip. Installed with Windows 10 Pro and Encrypted with Sophos Safeguard / Bitlocker. The Notebooks work as an "Kiosk PC" so i configured a local user with auto login and will Start in Kiosk Mode to only show one…

Hi all, I installed SafeGuard Easy on Win 10 using the Default Stand-Alone Policy and am being prompted for a SafeGuard login following the Windows login. I am also being told that the key ring can not be opened. Any help would be appreciated.

Safeguard Client 7.00.2.23 using native device encryption (bit locker) on Windows 7 Enterprise. Safeguard Management Center 8.00.2.16. User logs into Windows okay then gets this message. Does not stop them from using the computer. They can just move…

Sorry if I missed this in one of the documents somewhere, or if this is common knowledge, but I just want to make sure it is completely possible to install SafeGuard Client on a computer already encrypted with BitLocker. I didn't see anything explicitly…

We have a few LTs with GPT as the selected disk partition. The LT will have windows 7 ultimate or enterprise running. Will Bitlocker work as the encryption method for GPT windows 7(enterprise/ultimate)? Has anyone had this same scenario? Thanks,