Hey guys! It's been a while that here at my company we've been trying to set something up that would greatly help our customers. Our goal is to when a new device is setup, the device automaticly signs in to faciltate the setup process. However, I…

So no matter the app, at installation with everything setup through Apple DEP and Sophos MDM having and seeing the licensing, every App on an iPAD requires the user to at least open the application to "succeed". Even with the "Ignore app installation…

Hi, we sometimes have the problem that the Secure Mail App does not receive any policy. So we cant start it for mail syncronization. With another cell phone it works without problems. The same rollout template was used on both devices. Both devices…

Dear Sir or Madams, when I try to add a iOS (iPhone7) device in our Sophos MDM I get on the SMC App following error: "Activation failed. Undefined error" when trying to activate device" When I view the SMC APP logs I get a: getStatusUrlList: no 'SmcAppUrl…

Dear readers, in the last few days I have worked with Sophos Mobile and I'm surprise how many functionalities this tool has. But I still ask myself a few question and I would be glad if could answer them: 1. Is the developing of the software certified…

Hallo, so langsam verzweifle ich, weil mir NIEMAND helfen kann. Wir nutzen Sophos Mobile on Premise, Version 9.5.2. Seitdem ich vor ein paar Wochen das APN-Zertifikat erneuert habe, kann ich nicht mehr richtig Geräte vorbereiten. Unser Vertriebler…

Hi Team, First of all, I would like to thank you all in advance for helping. My issue is as follows. As per one of my customers requirement I did a Sophos central MDM POC. Devices which were used was "Huawei Y2 Pro" with Android 8.0. Customer wanted…

3 Android phones have Android version 7.0.0 and all are receiving error: "Unable to authenticate. Please Check your entries" -This occurs after putting in the email password on Sophos Secure Email app for Android. It successfully populated the server…

Helo, I done some stupid thing; - I changed restriction policy on Sophos Mobile Central for Android "Allow settings changes" to NO then - I turned off WLAN and Mobil Data on my Samsung Android mobile phone Now I have a Problem, I can not eather…

Apple iPhone Apple DEP Sophos MDM Hello, I have the following iPhones 8, 9+ and X. Apple MAC Sophos MDM Web Portal for mobile I am trying to add them to Apple DEP then move from Apple DEP into Sophos MDM. I have managed to connect…

Hi i am new to here. I dont know about sophos. I would like to know abouot Sophos. How much effective the Sophos is help android Mobile security?

I am a cybersecurity consultant who is working with a very large corporation. Recently, I suggested my client run Sophos Mobile Security on a couple of their company issued phones. Ironically, my client's mobile app popped up in the scan as a 'low reputation…

From what i've seen, Android for Work is supported by SMC 7.0. For the life of me i cant find how to link the two. Is there a way to control the android play store for end users through sophos? Because right now we have to manually upload the apk's into…

Hi, I`m trying to push the installation of an Android App from Sophos Central Admin to an Android device. The installation is being initiated, however installation is failing due to error code -51 (Google Cloud Messaging not configured.). I`m…

The root status of my Elephone P8000 is insecure, but it is not rooted. It flags up as insecure just because it uses the manufacturer's custom and default ROM of Android... What shall I do? I need the full protection status in Sophos Security?! …

Hi Folks, How do I add my Android mobile devices to the Sophos Home Beta dashboard? Thanks in advance. JPC

lg-vk410 tablet android 5.0.2 It's my 3rd time getting app data integrity corruption in past month. The first time I uninstalled and re-installed. The next time I reset data (cleared data in app info) Why does this keep happening? Am I being attacked…

Hi, Could someone help me on this error. Could not connect to Google Cloud Messaging. Error -65. This happened when I'm trying to enroll android device (iOS are working fine). I was able to register the device but it's not installing the profile which…

Sophos Mobile Security Version: ? (how to look it up?) Android version : I don´t know app protection does not allow me to enter my mobile phone settings Device brand and model name : Sony Xperia Z5 Compact Current language of device : German Bug Description…

I have a Galaxy S7 Android 6.0.1 on Verizon. Hardly any third-party apps. I had a strange issue with the ringer turning on after receiving a phone call. I put it into Safe Mode, and the issue didn't happen. So, I started removing any third-party apps…

Hi Sophos Support, We have a major problem with Sophos mobile control on android while using the camera to record videos, playing games and browsing the internet with chrome. While recording with the camera, sophos container will pop up and it will…

I tried to live chat with the web site but was unable to get any help. I was referred to this web forum for help, and it appears obvious that SOPHOS either doesn't care or they don't support their products. I am asking for HELP with your product,…

Hello, I have an LG G4 and I love its knock code. Does anyone know if I can make it work with Sophos' remote lock, because it doesn't seem to accept it? Knock code does have a PIN code as an alternative unlocking method... Thanks

Explanation: On my Galaxy Note 4 (already coming with a large battery) a scan can consume up to 1/3 of the battery. On a workday, this can lead to serious trouble. I am not a power user, not installing or downloading much every day. However, I am not…