We are relatively new to SMC, and have been rolling it out to about 100 users over the last 4 months. We are using it to push Exchange accounts to user's cell phones. Everything has been working fine, until today, when SMC started deleting the Exchange…

I am getting "Insecure" warning when the Wi-Fi is "WPA/WPA2 PSK" secured with a long key. Android 6.0.1 on Nexus 6P, Sophos version 6.0.1789(15). Anyone else have this? Thanks.

I discovered this when setting up an Android phone but I assume it an general issue.

Hello, Is there anyway to silently push apps to managed devices without the need of end user interaction. At the moment when I try to install an app from the console it just notifies the user and they still have to go to the play store to download the…

Having to make slight changes to the device profiles fairly infrequently, is there a way to push an updated version of a profile to the device, without the user needing to open the Control App (ver. 6.0.2257) on a Samsung Galaxy S5? I have the users set…

Hallo, da ich noch ein Neuling in Mobile Control bin und dieses als mein Abschlussprojekt verwende, spiele ich ein wenig mit den verschiedenen Optionen und Features von Mobile Control. Nun zu meinem Problem. Ich habe mein Android ( Galaxy S6) im…

Sophos Security for android hacked. I have most of my apps in APP protection on my new Gal S5900A, the phone is also encrypted. When I boot the phone I enter the Sophos Primary password. The phone boots. I changed the app password and forgot it or it…

Hi, Firstly thank you for providing free world class top application.. Congratulations for coming first in av-test 2015. I have recently installed sophos on my Android mobile running Android 6 on nexus 5x. I have below issues: Lot of may paid…

I'm having an issue whereby in the SSP the Provisioning State of my phone says Configuration failed, but in the Management Console I can see nothing wrong???

We have had a few mobile phones recently become "Not" compliant. When I have checked Sophos Mobile Control the device says "Device has to Synchronize" >4weeks. When I look at the Tasks Archive list it shows it Completely Failed to Sync....and when I look…

Installed Sophos Security on Telstra Tough Max Android device. The Sophos Security App have detected and tag 53 files that is infected by Andr/SMSSPY-E. How can I verify if the detection is not false positive? IS there a way to extract the files from…

Is it possible to make application installations completely silent? On iOS is it possible withe the supervised mode. What is the solution on android?

Explanation: On my Galaxy Note 4 (already coming with a large battery) a scan can consume up to 1/3 of the battery. On a workday, this can lead to serious trouble. I am not a power user, not installing or downloading much every day. However, I am not…

Just curious if this is by design, when clicking on a link within an email in the Secure Email app, it produces the message in the title as if there is no program associated with the link. I was wondering if this means we are required to use the Sophos…

Is this by design? Our test group of Android Secure Email users report this as a problem, and I can understand why.Are there no hooks into the app to allow notifications without the app being open and running?

I've enabled all the settings but when I send a text message from registered number it doesn't work. But still it doesn't work. Ive tried with different numbers as well.

Since the latest Android update to the Sophos Samsung Plugin (December 14th according to the app store), I am unable to install the plugin on new devices nor upgrade the plugin on currently enrolled devices. When attempting to install the app we receive…

is considered a "low reputation app" by Sophos mobile device protection. Is this because it is new and sophos doesn't know about it? Will it be "approved" or should I simply uninstall it? I think it was installed when I tried out Project fi for a month…

Hi everyone. Whenever, from my SMC Admin web interface, I try to push any tasks to my android tablets, the tasks fail. When I click on the magnifying lens next to the tasks, I noticed that the tasks fail with the following error message: Error…

My App protection is not prompting for password to access settings on android. HTC M8 OS Ver 5.01 HTC 6.0. It does prompt for any app I have selected and the play store, but I can access settings without an issue despite it being selected as something…

Is Sophos Mobile Detection able to detect DroidJack ? Where can we find an up to date list of the malware definitions that it uses? Regards,

Hi, I have configured some restriction profile in sophos, i have push to an android device. now the user is able to deactivate the profile by going to security settings on the device. i need to restrict the user to deactivate the profile. i need to…

I turned on my phone and as the bootup screen was working my attention drifted to another task, by the time I looked back the Sophos boot lock screen had turned the phone off, only to restart it directy to the the home screen (with android log-in). About…

Hi all, I wonder if anyone can assist me as I have called technical support and chatted with them for over 3 hours with no solution. I am attempting to provision an android tablet to include an exchange email address through sophos. I have succesfully…

Hi,may i have lost my post of yesterday,not foun today here,so.. about: SOPHOS MOBILE SECURITY FOR ANDROID waht does it means: it utilize SMS or MMS with additional costs? " " phone register calls..additional cost can be added? is it referred…