Hi, We have just started enrolling some of our company mobiles (Android) to Sophos Mobile & we deliver the Sophos Intercept App via Google Workspace which sends this to the mobile with the config we apply. The one thing we have noticed is that we…

Following problem: -I deletet the guidelines on the sophos central for my phone (Samsung galaxy a6) and then deregeristered the phone. The problem is the App won't sync, I can't reinstall or reset it. The next step I tried was trough a factory reset…

Hello, after SSL renew we´ve problems with Samsung Galaxy A5 Devices. They are running Android 8.0.0 The SSL Cert is from Sectico (former Comodo) running for 1 Year. All other Devices, iOS, Android 10 are running well after SSL change. Sophos…

Hello, we are currently testing the web filtering option on an android device in Android enterprise fully managed mode. i have all the category's blocked, added a wild card domain in the allowed domains and an * in the blocked domains, basically we want…

Hi there, so I have deployed a Kiosk Mode policy on some Android Enterprise Devices, fully managed. I first created a Android Enterprise Device Policy then enrolled some brand new android devices at initial setup, as per the instructions. it went well…

Sophos Intercept X for Mobile is showing the pre-installed Calculator App on my brand new Ulefone Note 7P as infected with Malware. Is this a false positive? I am aware that Ulefones shipped with malware in 2017, I believe it was reported by Sophos…

Hi, In my work environment, we now use Samsung KME to enroll Android devices into Sophos. We recently added Android Enterprise into the mix with a managed Google Play Account. When assigning a device with the appropriate Device Over Profile in Samsung…

Hi there, I want to use fingerprint authentication for my Sophos container on my Samsung Galaxy Note 4 (Android 6.0.1) but I can't find any option in the Sophos Email app to activate this feature. The applied Sophos container policy allows fingerprint…

Hello, We have been asked by an auditing company to make some changes to our mobile device password policy. These required changes include setting the following: If the passcode to unlock a phone/tablet is typed in wrong 5 times, the device…

Aloha, we are testing our Sophos central MDM and I wiped my phone, added Sophos Mobile Management and installed the profile with an exchange account. created the account. When i go to uninstall the profile it does not remove the exchange account, as…

Hey Community, We have released a new version for Sophos Secure Email on Android and iOS. The releases contains bug fixes only. Sophos Secure Email for Android The new version is 6.2.0. Sophos Secure Email for iOS The new version is 7.62.2 Both…

After Sophos Mobile Security was updated to version 8.5.2765 in my Android 5.0.2 device (Mobile Model: Swipe Elite Plus ; Country: India ), I am unable to access any of the items under the Navigation Menu on the left. I am unable to access any items…

Hello again! I can´t install Android Enterprise apps. The assignment package is marked as "success" but the apps won´t install. The state is "skipped". Attached it. Any help?

Hello. Using Sophos Mobile 8.1 I have noticed that my Android device's battery drains very quickly. Is it an issue with this version of Sophos Mobile or is there something else? Thanks. Yasna

Hello everyone. I have a weird problem that happened to one of my android device the other day. I enrolled the device in SMC and when all the policies applied, certain apps such as viber, facebook messanger, instagram, few betting apps that were installed…

Hallo zusammen, wir testen gerade Central Mobile und sind kurz vor dem Kauf. Wir haben allerdings ein Problem mit Android Geräten und der Secure Mail App. Wenn wir die Secure Mail App nutzen wollen, geht dies nur aus dem WLAN Netz. Sobald wir uns im…

I'm a long time user of LastPass and have always found it secure and trustworthy. I noticed yesterday that Sophos had scanned it (possibly an update, I'm not sure) and tagged it as a Low Reputation App. I'm hoping this is just a glitch, but would appreciate…

Hey Working with some Samsung J3 2017 models, and I cannot find a means of disabling the Emergency Mode that looks to be built into the Samsung OS - can anyone advise? Cheers

3 Android phones have Android version 7.0.0 and all are receiving error: "Unable to authenticate. Please Check your entries" -This occurs after putting in the email password on Sophos Secure Email app for Android. It successfully populated the server…

Hello. I just installed Sophos Mobile Sequrity on my Galaxy Tab S3. Does anyone know if Loss & Theft will work at all as it seems to be based on text (sms) messages and my tablet is a wifi only model. I wonder because the Loss & Theft function is available…

Hello. How to change the browser in the Web filter settings. Now there is a default browser, and you need to specify Chrome. How to do it?

Device: Galaxy Note 4 OS: Android 6.0.1 Sophos: Sophos Mobile Security 8.1.2669 (21) unmanaged/standalone Issue: I keep getting a warning that the device is insecure because it's rooted. I don't believe the device is rooted though. If it was rooted…