lg-vk410 tablet android 5.0.2 It's my 3rd time getting app data integrity corruption in past month. The first time I uninstalled and re-installed. The next time I reset data (cleared data in app info) Why does this keep happening? Am I being attacked…

Hello, I need guidance to remove a threat detected by the Sophos Mobile Security App. Device Information Manufacturer: Swipe Model Name: Swipe Elite Plus Android Version: 5.0.2 Location: Chennai, India I installed both these apps yesterday: 1) Sophos…

Hi everyone, I have deployed the Advanced Sophos Mobile Control as a Service on 55 Samsung Tablets. The devices are used at a School by kids age 12 or so, my Question is as follows: I have to prevent the Kids from downloading files to the Tablet,…

Hello, Does Sophos support Android for Work? I cant find anything about this in my SMC Console. Best regards

Hi, I cannot use google play store to download apps and keep them updated.But I really would like to use the app! Is there an alternative? other stores (F-droid, uptodown?) or downloading the apk from the website and getting the updates in the app…

Hello, we are using the sophos mail app and there are two problems: 1. Our users create events with attachments in Outlook, but we don´t see these attachments in the mail app. Is this correct? 2. Our mail app don´t send any mails if there are attachments…

Hello How can do a silent installation? Android: The user must click on a Field in the top area of the Smartphone. Then you get a redirect to the PlayStore and must click "install" in the PlayStore App. iOS: The user get a Message with "Sign in…

Hey guys, how is it possible to let your androids installing updates via playstore and forbid to install new apps? We want a latest android distribution, but dont want that clients can install new apps on their phone via playstore. Is this possible…

Hello, How can i delete a Sophos-Container-Directive? Yesterday i have add a new Directive for Corporate Browser to an Android Device and i cant delete them now. I tried to create a Order package and delete the Container-Directive but this dont…

Hi, Could someone help me on this error. Could not connect to Google Cloud Messaging. Error -65. This happened when I'm trying to enroll android device (iOS are working fine). I was able to register the device but it's not installing the profile which…

Sophos Mobile Security Version: ? (how to look it up?) Android version : I don´t know app protection does not allow me to enter my mobile phone settings Device brand and model name : Sony Xperia Z5 Compact Current language of device : German Bug Description…

Yesterday Sophos updated Mobile Security app but since that, I don't see integrated QR code reader any more. Have this part of the app been removed ?

Hi I have a problem with the Sophos Secure Email App. I have a task bundle that installs the Sophos Secure Email App. On my Android device the Sohpos Mobile Control says i have to install the App. I install the app via Playstore. when i open…

I created a task bundle that would remove 15 different applications off of a Samsung Galaxy Tab 2 10.1 that is running on Android 4.1.2. Some of these apps are system apps. When I attempt to transfer the task bundle to the tablet, the state of the task…

Dear all, I am user of Sophos free Antivirus for Android for a long time. Up to know it was working without any problems on Android Lollipop (5.1.1). I upgraded my system up to the actual marshmallow android system and have a problem. (full wipe included…

I have a Galaxy S7 Android 6.0.1 on Verizon. Hardly any third-party apps. I had a strange issue with the ringer turning on after receiving a phone call. I put it into Safe Mode, and the issue didn't happen. So, I started removing any third-party apps…

After updating one contact in exchange mailbox all contacts on android device are lost, taking extreme long time until the contacts show up again. No status message appears, I was already starting to uninstall app when I found that the contacts appear…

we are running the latest version of SMC, just recently when android devices, (Specifically Samsung smart ultra 6) when encryption is enabled on the device SMC is flagging the device as none compliant and stating "Encryption not active: default encryption…

I have 1 phone & am not about to rely on someone else to provide their phone if I need to find mine - how do I send sms commands to locate/lock the phone using a PC via email, App or my carrier's web portal

I am trying to install Samsung Pay while Sophos Free Antivirus and Security is running on my Samsung S7. The Samsung Pay installer downloads and then Sophos tries to scan the .apk file. It states that the app is safe and then goes into a neverending…

I tried to live chat with the web site but was unable to get any help. I was referred to this web forum for help, and it appears obvious that SOPHOS either doesn't care or they don't support their products. I am asking for HELP with your product,…

I have uploaded your software "Sophos Mobile Security 6.0" on my phone after reading a good review about it on 01NET (a magazine specialised on computer science). However, it blocked my phone, which I have not been able to use ever since. When…

J'ai installé votre programme Sophos Mobile Sécurity 6.0 sur mon téléphone parce qu'une revue spécialisée en informatique (01NET) le présentait comme le meilleur et le plus performant des programmes . Il a bloqué mon téléphone qui est donc devenu inutilisable…