Hi i am new to here. I dont know about sophos. I would like to know abouot Sophos. How much effective the Sophos is help android Mobile security?

Hi guys, I use Sophos Mobile Security's authenticator to generate time based One-Time-Passwords (TOTP) for 2-Faktor-Authentication (2FA), Initially everything worked well, but since last two days these TOTPs are not accepted anymore by the account…

Seit etwa 4 Tsgen muss ich mein Handy 2xtäglich laden. Die Gerätewartung zeigt mir folgende Meldung: 'Leistungsprobleme, com.sophos.smsec verursacht Leistungsprobleme, die den Akku meines Gerätes entleeren und/ oder andere Apps verlangsamen können…

As of today I can't open my password vault. I get the following error: An error occurred could not deserialize oblect to xml I use KeePassXC on my mac, and I made one change - I created a new group and move a password from one group into the new group…

I have Android 6.0 security patch level 5 September 2016 kernvel version 3.18.19 build number Navon_D455_V1.07_20160922 on a Navon D455 phone that I got from Media Markt. I want to update to a more recent security patch level, and my phone also wants…

Hello, I use Sophos Mobile Security. Every few hours Sophos reports 'your device might be at a risk' in the message-bar of my android because my phone is rooted. I did this intentionally and don't want to change it. I need root for flightmode and other…

Hi, I`m trying to push the installation of an Android App from Sophos Central Admin to an Android device. The installation is being initiated, however installation is failing due to error code -51 (Google Cloud Messaging not configured.). I`m…

Sophos Mobile Security 7.05.2404 (17), Lenovo Yoga YT3-850F, Android 6.0.1 Recently, every scan by Sophos Mobile Security now tells me that I have a PUA installed on my Lenovo tablet called "User Experience". The implication is that I should either…

Hello, I am NOT sure if this is even an issue, or if it is confined to my device (or Android Lollipop). Any clarification would be helpful. Device Information: Manufacturer: Swipe Model Name: Swipe Elite Plus Android Version: 5.0.2 Location: Chennai,…

[8-)] Got Sophos Beta on Home computer and have known about SOPHOS Strict "there can be only one" Antivirus installed on Windows machines and the pitfalls of doing so anyways. Yet I digress this be an Android question for, preferably a SOPHOS Employed…

Not a permission problem as SOPHOS Mobile has all permissions approved. SOPHOS Mobile Detection found " Andr/Svpeng-H " during a regular scan. This was detected on a daily scan, this is also the second time it has happened : First Time it was detected…

Greetings everyone at Sophos and thanks for providing best security for android for free. I have tested this on three different android devices and they all give me same bugs in statistics page: - I have scheduled scans turned on and also run a full…

New Keepass integration doesn't work: "could not deserialize object to xml" Error appears on every try to open KDBX with different compressions/files

The root status of my Elephone P8000 is insecure, but it is not rooted. It flags up as insecure just because it uses the manufacturer's custom and default ROM of Android... What shall I do? I need the full protection status in Sophos Security?! …

Hello, I recently installed Sophos Mobile Security while having the beta of Android 8.0 allready installed. After configuring it and giving it permissions it constantly starts crashing. It is quite anoing to see a "Toast" push plopping up every 5 seconds…

Hey all ... I'm a newb here ... I joined SophosID back in AUG 2015, however, only recently did I acquire a Samsung Galaxy S7 edge smartphone (I was on a BB Tour 9630 [OS 5.0.0.519] since 2009 and would have been happy to continue with it [they're indestructible…

Hi Folks, How do I add my Android mobile devices to the Sophos Home Beta dashboard? Thanks in advance. JPC

Hi, We are having an issue with SCEP on SMC 6.1. I have created an SCEP profile for Android with a root certificate and SCEP configuration. When applying the profile the root certificate appears on my device but the SCEP certificate does not. I checked…

Hello, I need guidance to remove a threat detected by the Sophos Mobile Security App. Device Information Manufacturer: Swipe Model Name: Swipe Elite Plus Android Version: 5.0.2 Location: Chennai, India I installed both these apps yesterday: 1) Sophos…

Hello, I am facing issues with the App Protection feature. Device Information Manufacturer: Swipe Model Name: Swipe Elite Plus Android Version: 5.0.2 Location: Chennai, India I installed both these apps today: 1) Sophos Free Antivirus and Security…

Hi, I am test driving Sophos. Just downloaded the app today. After its initial scan, flagged 'System Update' as malicious, "andr/gedma-b". System Update is pre-installed, and cannot be removed unless the device is rooted. Moreover, there is no presented…

Maybe somebody knows the solution: Every time when I restart my mobile phone (Android 6; Huawei P8 lite), Web filtering in Sophos Mobile Security 6.5 is turned off. Then I have to reactivate Web filtering and Sophos Accessibility Service. The same…