Hello, we use Wifi Enterprise with Security type EAP/PEAP. The configuration is working in the past but now the Wifi not connect after the enrollment of the device. This error only occurs on Android 13 devices for about 3 weeks. Has anything changed…

Hi everyone, I'm having a few issues with our Sophos Central setup. We have a mix of Windows, Mac, and Linux computers, as well as iOS and Android devices. We recently started setting up Sophos EAS and got it working with Android devices. The Android…

Hello, iam currently running tests for migrating my company's mobile devices from the on-premises Sophos mobile to the cloud version since the former is retired now. I've stumbled into a configuration which does not seem to work in the cloud version…

Hello guys, enrolled a demo-ipad for our customer. Now I can't change the name of the device in Sophos Mobile. Isn't it possible in Sophos Mobile?

Hello everyone, we need to add shared Mailboxes to the Sophos Secure E-Mail Client for certain users who have full access to those shared mailboxes. Unfortunately I can only find the "normal" way to add an Account in the Sophos Secure Mail app.…

Good morning, iOS devices that have been enrolled in supervised mode have a limitation for the display timeout, which cannot exceed 1 minute. Is it possible to increase this limit, please? Kind Regards, Ibrahim

Hello, unfortunately, we get the following errors when installing the app: "Die Registrierungsart des Gerätes unterstützt die ausgewählte Aktion nicht. -115" However, the devices are correctly registered. Greetings

I have just downloaded the app, to my Android phone, after recommendation from 'Which'. I now have an annoying floating bubble on my home screen & can't fathom how to get rid of it. Can anyone advise how to remove it please?

Hallo, wir testen gerade Sophos Mobile als MDR Lösung. Ein iOS-Gerät habe ich schon hinzugefügt und der Rollout von Apps hat soweit auch funktioniert. Aber wenn ich die Sophos Email öffne kommt nur die Meldung "Die App hat keine Sophos-Container-Richtlinie…

Hello Everyone, Has anyone implemented mobile device manager via Intune / Sophos Mobile? We want to manage IOS devices via intune where if the user leaves the org we could wipe the device.

We are running an Android Work profile deployment on a bunch of android devices from different manufacturers and are running into the issue where users cannot access their camera or gallery from apps within their work profile (such as emails in Outlook…

I am trying to deploy the MSI with Sophos Central Mobile to Windows 10. The device is enrolled to our account. When we try to deploy the Windows app it shows the message "Completely Failed" or alert "Install app failed". This is the parameters configured…

Hello, we switched to Sophos Mobile Central in the last week, Unfortunately, our iOS devices are not synchronized for the 6 hours configured in the compliance policy. However, the automatic background update for Sophos Control is active on the iOS devices…

Once upon a time when it was still called Sophos Mobile Security, there were anti-theft features in the app such as remote locate and wipe by sending an SMS from a trusted contact listed in the app's configuration. Then it was later removed because Google…

Hi Sophos Community, I have a question regarding Sophos Mobile licensing. I understand that these licenses are on a per-user base. In Sophos Mobile -> People, there are 44 users with at least 1 assigned device. In Central -> Licensing, I can see…

We want to enroll a large number of Android RF warehouse scanners. Normally the supplier creates an images to set up all other devices. In our situation the device needs to enroll in Enteprise mode first from the factory defaults. Is this possible to…

Hi Team, can we enroll multiple android devices with one user account. By using same user name and password as i tested already it is working fine. Now my question, is this Ok to go with this approach OR we should have separate users for each device…

Hi, We have been using the Locate Device for a while and its been good to us. Locating device not failing with Samsung Xcover 4 and Samsung A52/A53. However, with Samsung A03, A13 and 14 - we are getting locate failed error for some reason. …

Hello, Apple use now the Rapid Securty Responses. In Sophos Mobile, the device show the Version 16.4.1. I can not see the RSR Version (a) for the device. When will Sophos show this information? Best Regards Dieter

Wondering if anything went sideways for anyone still on Exchange 2013 and who has Sophos Mobile Central? Asking because support was officially dropped according to Sophos Central release notes, but I think this simply coincides with MS also dropping support…

is there a way to do a bulk upload into secure workspace? i have alof of PDF files i need to share to tablets already deployed

Hello, we were using sophos mdm onprem recently + exchange hybrid enviroment. Now we wanna migrate to sophos central mobile. I wonder if you can still setup both EXO and EXonPrem. What do I need to take care off to get a connection to onprem mailboxes…

In the Policies startup wizard there is an item Encrypt Device under Restrictions. When I enable this and then look at the policy created, I can't find this item again. We only manage Android and iOS devices via SMC. Is this setting only possible for…

Dear Community, we have an App Protection Policy which blocks several Apps especially Samsung App Store, Bixby and so on. Everything works fine but the users are complaining about the notifications from Sophos Mobile Control. We are already set…

Hello community Web Filtering is dependent on the Sophos Accessibility Service. I have not found a way to restrict a User from disabling the Accessibility Service. Is there some way to do this? Therefore the next best possibility I found was to apply…