We cannot enroll Samsung devices after the last security patch that samsun launched. The Phone starts the setup process but does not complete it and says it fails. It doesn't even install the Sophos Mobile controll app.

Guten Tag, einmal das Szenario: Wir setzen fast ausschließlich Android Geräte ein - vorzugsweise Samsungs S-Serie. Aktuell verwenden wir auf den Geräten zum senden und Empfangen von E-Mails die App Secure E-Mail. Leider ist diese App oft nicht…

Hello everyone, Over the last week we have started to experience an issue where the Samsung Galaxy store and apps found only on the galaxy store such as Samsung Calendar have disappeared once an Android smartphone is enrolled onto a Android Enterprise…

Hello, after SSL renew we´ve problems with Samsung Galaxy A5 Devices. They are running Android 8.0.0 The SSL Cert is from Sectico (former Comodo) running for 1 Year. All other Devices, iOS, Android 10 are running well after SSL change. Sophos…

Aloha, we are testing our Sophos central MDM and I wiped my phone, added Sophos Mobile Management and installed the profile with an exchange account. created the account. When i go to uninstall the profile it does not remove the exchange account, as…

Hey Working with some Samsung J3 2017 models, and I cannot find a means of disabling the Emergency Mode that looks to be built into the Samsung OS - can anyone advise? Cheers

Helo, I done some stupid thing; - I changed restriction policy on Sophos Mobile Central for Android "Allow settings changes" to NO then - I turned off WLAN and Mobil Data on my Samsung Android mobile phone Now I have a Problem, I can not eather…

Hello, I have multiple Samsung Galaxy Tab S2 SM-T813 | 32GB | Wi-Fi | 9.7 inch devices which all had previous updates from one year ago. About a month ago they were all upgraded with newer firmware, two of them did not succeed and got stuck at the Samsung…

Hi, Wir verwenden die Samsung Knox-Registrierung (Samsung Mobile Enrollment) zur Bereitstellung von Samsung-Geräten mit dem Sophos Central Mobile Controll. Bei der Einrichtung von Samsung Mobile Enrollment werde ich nach einem MDM Server URI gefragt…

Not a permission problem as SOPHOS Mobile has all permissions approved. SOPHOS Mobile Detection found " Andr/Svpeng-H " during a regular scan. This was detected on a daily scan, this is also the second time it has happened : First Time it was detected…

Hi, I have 63 Tablets Samsung configured On Sophos Mobile Control Advanced as a service. Now I have 15 units on Not managed status. I do not know if the user is cappable to turn this option on and off or is the system itself changing it If the user…

Hello, I recently got a question from a customer and I wasn't able to find a solution yet. If I install apps via SMC right into the Samsung Knox container, how are these apps kept up to date? Do I have to trigger the update via SMC or can the user…

Hello, Does Sophos support Android for Work? I cant find anything about this in my SMC Console. Best regards

Hello How can do a silent installation? Android: The user must click on a Field in the top area of the Smartphone. Then you get a redirect to the PlayStore and must click "install" in the PlayStore App. iOS: The user get a Message with "Sign in…