Hello , I have proceed to the update of your SMC in 7.0.8 . Server Windows 2012 R2 with SQL Server 2008 R2. The install was ok ( check passed ... ) the server restarted well but know when i try to access to the web ui I have got the Sophos Mobile…

Hallo Zusammen, ich habe ein Problem beim Update vom SMC 6.1.4 auf 7.0.8 Im Setup erscheint bei der Datenbank Migration (Wizard) schlussendlich die Meldung "Could not migrate". Die LOGs sind unten im Text. Ich bezweifel das Berechtigungen fehlen…

hello, we have devices configured DEP to allow host paring with all device as per the title. when plugged into any windows computer the device cannot be managed "this iphone is supervised by another computer and cannot be used with this computer" …

Does anybody use SMC behind an apache proxy (linux mod_proxy)? (SMC configuration and eas) smc.mycompany.de (Adminpage) -> apache reverse proxy -> Internal VM eas.mycompany.de -> apache reverse proxy -> Internal VM We always have short connection…

A version can be assigned for the profiles created with the Apple Configuration tool. The identifier is calculated automatically. When profile is distributed to the device, the version is not transferred. An extended filter cannot be set for an identifier…

Hi, Could someone help me on this error. Could not connect to Google Cloud Messaging. Error -65. This happened when I'm trying to enroll android device (iOS are working fine). I was able to register the device but it's not installing the profile which…

Is it possible to change the device name scheme used by SMC to name devices that have enrolled via the Self Service Portal? We would like to construct a name based on LDAP fields e.g. ID (Lastname, Firstname) This name is used only inside SMC to identify…

With the release of iOS 10 Apple now allow for certain system apps to be hidden. Things such as Home, Notes, Reminders etc are not needed within our environment. Is there going to be support for their removal via policy through SMC?

I have created and assigned a profile to a windows mobile device I would like to delete it but cannot please help

Hi I have a problem with the Sophos Secure Email App. I have a task bundle that installs the Sophos Secure Email App. On my Android device the Sohpos Mobile Control says i have to install the App. I install the app via Playstore. when i open…

Hi everyone, As noted in subject, is there possibility to send your app (ipa file) via Sophos, on iOS device? I work for company that doesn't use Sophos, but our client is insisting to deploy it via your software. Could you help? I run SMC demo, but there…

Hello, I am attempting to install SMC and connect to an existing database. I can connect to the database but when I go through the initial config and get to configuring the cert, I get this error. I have searched the forums previously and the…

Rebooted the server and now the Android devices aren't able to download mail or sync either. Any task I run just stays in 'notified' status. Currently checking firewall settings and logs but nothing changed over the weekend with those settings and I'm…

Hello dear Community, I read in many posts that changing the HTTP/HTTPS port is not supported. Why is that so? There are many companys who already have those ports in use. If it is possible to work arround it, please let me know. Thanks…

Hi Sophos Support, We have a major problem with Sophos mobile control on android while using the camera to record videos, playing games and browsing the internet with chrome. While recording with the camera, sophos container will pop up and it will…

When using teamviewer quicksupport to remote control an android Phone the screen blacks out while being into the sophos secure mail app. That's actually really cool. But is there any way to remote control these devices, to help my collegues from a…

When receiving a email with a picture attachment, There is no option to save the picture on the Phone or sd card. Only option is third party cloud apps. Like OneDrive. It there any way to save it to the Phone?

Currently it is not possible to make printscreens while being in the secure email app. Is it possible to change this? one of my client had troubles with the app and coudn't send me a print screen. this would help a bit. regards Waterdrinker hel…

Hi Sophos, When attaching a attachment in sophos secure email I start at local files. Is it possible to change this location to local files\DCIM\Camera Or is it possible to limit the folders you see in the local files directory? Also when attaching…

Hi Sophos Support, In the New features in SMC 6.1 is says under Sophos Secure Email --> Allow export of contacts. I was wondering how I can do this, From within sophos secure email app i can't find an option. Is it possible to export these contacts…

I discovered this when setting up an Android phone but I assume it an general issue.

Hi sophos, Our old SSL certificate is only valid for one more day. So we bought an SAN certificate with multiple domain names in it. Domain name is listed. When we loggin as superadministrator and upload the new certificate. Also we removed the…

Hallo, da ich noch ein Neuling in Mobile Control bin und dieses als mein Abschlussprojekt verwende, spiele ich ein wenig mit den verschiedenen Optionen und Features von Mobile Control. Nun zu meinem Problem. Ich habe mein Android ( Galaxy S6) im…

Hi. Firstly, I want to test SMC with iOS 9. What is the best practices, do I have to install SMC on DMZ or can I do it local? Some explainations wuld be very helpfully. Secondly, I wan't SMC connect with LDAP or AD, do I need a SQL Server? Grazie…

Has anyone come across this issue where the admin page of SMC won't load. The message that appears is "The server is starting" but it just hangs. I built my server on the LAN but then moved it to a DMZ which changed its IP address. When the server…