I've been asked by one of our users, why can't I reply to all on the Sophos Secure Email App? I've checked Sophos Central Mobile Policies, but can't seem to see where this would be blocked. User claims he could do it before, has it been removed? …

Good day, I enroll iOS devices like iPhones and iPads using Apple Configurator, and sometimes the enrollment is automated through Apple Business Manager along with the seller ID. I'm interested in creating a task bundle to uninstall certain default…

A while ago we migrated from SMC on prem to central. Still the search for the phone number seems not to be possible, is this right? Or am I missing a way to search for the phone number? If not, that would be a feature request, since it seems quite strange…

Hello community, if an email is received with Secure Email on the Android mobile phone and the attachment (pdf, Office document) of this email is opened using Secure Workspace, the document is displayed, but a gray, translucent bar is placed over the…

Good morning, one of the managed iPhones should be used on a brand new Tesla model Y. I connected it to car system, phone calls work, but contacts do not sync with the car. Not the whole book, not the starred contacts. The weird thing is if one…

Hello, I'm using Intercept X for Mobile on a Nokia C32 running Android 13 and I could no longer turn on the Scan storage setting. I always had Settings > Targets > Scan storage in the On state but I accidentally tapped it while trying to scroll…

Hello, we use Wifi Enterprise with Security type EAP/PEAP. The configuration is working in the past but now the Wifi not connect after the enrollment of the device. This error only occurs on Android 13 devices for about 3 weeks. Has anything changed…

Hi everyone, I'm having a few issues with our Sophos Central setup. We have a mix of Windows, Mac, and Linux computers, as well as iOS and Android devices. We recently started setting up Sophos EAS and got it working with Android devices. The Android…

Hi Good day My new phone Samsung Galaxy S23 running on One Ui version 5.1 on Android 13, Security patch level 1 July 2023, with Kernel 5.15.74, shows an error while tried to install and run the Intercept X for mobile the below error Android compatibility…

Hello, iam currently running tests for migrating my company's mobile devices from the on-premises Sophos mobile to the cloud version since the former is retired now. I've stumbled into a configuration which does not seem to work in the cloud version…

Hello guys, enrolled a demo-ipad for our customer. Now I can't change the name of the device in Sophos Mobile. Isn't it possible in Sophos Mobile?

Hello everyone, we need to add shared Mailboxes to the Sophos Secure E-Mail Client for certain users who have full access to those shared mailboxes. Unfortunately I can only find the "normal" way to add an Account in the Sophos Secure Mail app.…

Good morning, iOS devices that have been enrolled in supervised mode have a limitation for the display timeout, which cannot exceed 1 minute. Is it possible to increase this limit, please? Kind Regards, Ibrahim

I am trying to deploy the MSI with Sophos Central Mobile to Windows 10. The device is enrolled to our account. When we try to deploy the Windows app it shows the message "Completely Failed" or alert "Install app failed". This is the parameters configured…

Hello, unfortunately, we get the following errors when installing the app: "Die Registrierungsart des Gerätes unterstützt die ausgewählte Aktion nicht. -115" However, the devices are correctly registered. Greetings

I have just downloaded the app, to my Android phone, after recommendation from 'Which'. I now have an annoying floating bubble on my home screen & can't fathom how to get rid of it. Can anyone advise how to remove it please?

Hallo, wir testen gerade Sophos Mobile als MDR Lösung. Ein iOS-Gerät habe ich schon hinzugefügt und der Rollout von Apps hat soweit auch funktioniert. Aber wenn ich die Sophos Email öffne kommt nur die Meldung "Die App hat keine Sophos-Container-Richtlinie…

Hello Everyone, Has anyone implemented mobile device manager via Intune / Sophos Mobile? We want to manage IOS devices via intune where if the user leaves the org we could wipe the device.

We are running an Android Work profile deployment on a bunch of android devices from different manufacturers and are running into the issue where users cannot access their camera or gallery from apps within their work profile (such as emails in Outlook…

Hello, we switched to Sophos Mobile Central in the last week, Unfortunately, our iOS devices are not synchronized for the 6 hours configured in the compliance policy. However, the automatic background update for Sophos Control is active on the iOS devices…

Once upon a time when it was still called Sophos Mobile Security, there were anti-theft features in the app such as remote locate and wipe by sending an SMS from a trusted contact listed in the app's configuration. Then it was later removed because Google…

We want to enroll a large number of Android RF warehouse scanners. Normally the supplier creates an images to set up all other devices. In our situation the device needs to enroll in Enteprise mode first from the factory defaults. Is this possible to…

Question: If a phone is enrolled with Android Enterprise Work Profile configured, is the isolated partition hosting the work profile apps/files covered by Intercept X scans? Or does that profile need its own mobile security app to scan that portion of…

Hi Team, can we enroll multiple android devices with one user account. By using same user name and password as i tested already it is working fine. Now my question, is this Ok to go with this approach OR we should have separate users for each device…

Hi, We have been using the Locate Device for a while and its been good to us. Locating device not failing with Samsung Xcover 4 and Samsung A52/A53. However, with Samsung A03, A13 and 14 - we are getting locate failed error for some reason. …