Hallo zusammen, ich möchte einer App gern bei der Installation bestimmte Einstellungen mitgeben. (In meinem Fall z.B. bei der Jitsi Meet App die Server-URL für unseren Jitsi Server) Dafür gibt es ja unter Apps -> Einstellungen und VPN bearbeiten …

Following problem: -I deletet the guidelines on the sophos central for my phone (Samsung galaxy a6) and then deregeristered the phone. The problem is the App won't sync, I can't reinstall or reset it. The next step I tried was trough a factory reset…

HI As you can only have one email profile on apple devices (with matching Email address) does anyone know if the 2 Auth profile when configured for MFA, will this also work on Email account that don't use MFA (2 Auth)? reason i ask is we have DEP enrolled…

Hallo, so langsam verzweifle ich, weil mir NIEMAND helfen kann. Wir nutzen Sophos Mobile on Premise, Version 9.5.2. Seitdem ich vor ein paar Wochen das APN-Zertifikat erneuert habe, kann ich nicht mehr richtig Geräte vorbereiten. Unser Vertriebler…

Hi, this option is enable in restrictions on a supervised dep enrolled device running iOS 14.2 but we see no guest sign in option, are there any other pre-requisites? Allow Shared iPad temporary session Users can access Shared iPad without…

Hello the apple T7Cs needed accepting in the last few days, i have accepted these terms 20 mins ago yet each DEP registration in SMC still states the below, is there a way to force a sync with business manager? The Apple DEP server token might have…

recently i read that this can be added as a compliance rule and only applies to supervised devices, yet reading the release notes this is not listed, is this still and option? also i dont see Disable sleep mode in the list of ios restrictions. kind…

Hello Community, I got an issue with my devices. I created a compliance with "firewall must be active". By adding a device(macOS) via App Wizard it provides me the current information of the device. One of these MacBooks was non-compliant because…

Hello, we are currently testing the web filtering option on an android device in Android enterprise fully managed mode. i have all the category's blocked, added a wild card domain in the allowed domains and an * in the blocked domains, basically we want…

Hello, i was just wondering if this is possible yet to burn text onto an IOS lock screen? i have raised this as a feature request about 2-3 years ago. it would be ideal if organisations can utilise this function using sophos Mobile, it has been possible…

Hi there, Customer is asking what happens when his Sophos Mobile License expires: We are deploying Sophos Mobile standard to a bunch of Android devices with Android Enterprise Device Policy, fuilly managed by the organisation. So we are setting up Sophos…

Hi there, so I have deployed a Kiosk Mode policy on some Android Enterprise Devices, fully managed. I first created a Android Enterprise Device Policy then enrolled some brand new android devices at initial setup, as per the instructions. it went well…

Hello, just wondering if you can help, we are enrolling Hundreds of Android devices into AFW (Enterprise Device Owner) Mode which has a device user limit of 10 devices per user account. we have just started enrolling using a new account (never been…

Hi all, we`re implemented Sophos Mobile Central with the Sophos Secure Mail App for a customer. But they dont get any notifications from the app Any help would be greatly appreciated. Kind regards, Jonas

Hello, are there any options to disable the Private address in iOS 14? many thanks

According to Mobile Control, our APNs certificate expired on May 16, 2018. According to Apple, it was renewed on Feb 26, 2018. It looks like it was never installed in the MDM, so it shows up as having expired, so we must have lost control of our devices…

Hi there, I want to use fingerprint authentication for my Sophos container on my Samsung Galaxy Note 4 (Android 6.0.1) but I can't find any option in the Sophos Email app to activate this feature. The applied Sophos container policy allows fingerprint…

Hello, We have been asked by an auditing company to make some changes to our mobile device password policy. These required changes include setting the following: If the passcode to unlock a phone/tablet is typed in wrong 5 times, the device…

Hello, is there a way to schedule a task to run in the future? The end goal is to remove the SMC Exchange Profile at a certain time. We require our employees to remove their work email from their mobile devices when getting ready to re-enter the USA.…

Hi everybody, My Sophos Mobile Customers have problem, when try to access SSP or Admin portal. When I started digging in to this problem, I saw high CPU usage (more than 65% of CPU) on Java process in Sophos Mobile server. When I restart Sophos Mobile…

Hi, in Secure E-Mail html lists are not shown correctly. The list dots are missing, just as the first few letters. eg: first second third becomes: rst cond rd Any thought on this?

Guten Tag, mein Chef möchte die Möglichkeit haben, Emails aus der Sophos Email App seines iPhones zu drucken. Gibt es da eine Möglichkeit? Grüße, Marita

Hi, is there away i can lock the app down on apple iOS as a user took a phone to test and removed the sophos mobile control app so it lost its manageability. Looked into restrictions etc but i cant see anything.

Hello Wonder how i disable access to data connection for 3 or 4G on the Sophos mobile control? We require users to use Wifi only.

Hello everybody, after updating the server to Server-Version: 8.5.4 (rev 14904) no installed apps are shown at any device, also after succesful manual sync they don't appear. Anybody knowing this issue?