Hi, I have 63 Tablets Samsung configured On Sophos Mobile Control Advanced as a service. Now I have 15 units on Not managed status. I do not know if the user is cappable to turn this option on and off or is the system itself changing it If the user…

Hi All, We having the following problems with Sophos Mobile Control, whether we roll out with SMC on central or onprem we cant deploy properly to a windows 10 laptop. latest version of windows and latest version of SMC7 Enrollment issues on enrollment…

Hi, Cisco has upgraded its mobile client to AnyConnect 4.0.07x . How can I configure it with Sophos Mobile Control Server version: 7.0.10 (rev 9932)? Thanks in advance

We have it working using L2TP/IPsec through our UTM but looking for pros/cons better suggestions.

I am running SMC 6.0.5 server (On Premise), we have aprox 100 handsets in the business, about 85% Androids, then some iOS and WinPhone. This was set up by a consultant last Autumn, and I have been asked to look at making sure all phones are connected…

I have had a case open with Sophos support for a few weeks now regarding this MDM issue. It started while on sophos SMC 6.1.3. When an apple DEP device was enrolled the Sophos app would not push to the device for management and the iphone would prompt…

Hallo zusammen! Sophos Server-Version: 7.0.8 (rev 9453) iPhone 6 Vielleicht könnt Ihr mir bei meinen Fragen weiterhelfen. Die erste wäre, kann man per Sophos ein Hintergrundbild vorgeben? Für den Sperrbildschirm und auch für den Homebildschirm? Meine…

Hello, is it possible to send videos from my local iPhone Gallery via Secure Mail? I tried this but i saw my pictures only. Videos was not available! Best regards

Hi, Following Problem: We've reached the max. Login attempts for the SMC Admin Web-GUI. ( We can't Login anymore, no matter how long we wait for the next try ) Is there any way so solve this Problem ? Thanks!!

We want to set up a policy/restriction that prevents an Admin from having the "Wipe" option under Actions for specific devices. I've not been able to find where to disable this option except in the Self-Service portal. How do I do this?

Hi everyone, I have deployed the Advanced Sophos Mobile Control as a Service on 55 Samsung Tablets. The devices are used at a School by kids age 12 or so, my Question is as follows: I have to prevent the Kids from downloading files to the Tablet,…

Hi for all, It's possible to create my own custom report on Sophos Mobile Control 7.0.8 admin panel? If yes, than how? Waiting for help.

Has anyone got Office 365 working with the new Office 365 EAS proxy feature? I've managed to set it up however in the logs there are a lot of active sync id's being blocked reading from the logs and our users are unable to receive mail. [Timer-0 ActiveSyncIdCache_ProxyEAS…

Hello, Does Sophos support Android for Work? I cant find anything about this in my SMC Console. Best regards

Hi, we have 3 APN certificates on our SMC, however they were created using a personal Apple ID. We would like to change this to a corporate Apple ID but if we create new certificates on this ID will it cause problems with the existing devices? Or…

Hello everyone, so I did set up an SMC Server and entered my Mailadress for the Trail License. Now It says "Die Serverlizenz ist ungültig oder abgelaufen. Bitte wenden Sie sich an Ihren Administrator" as in english the License is ivalid or expired.…

Hello, we are currently using SMC with a StartSSL-Certificate which is expiring soon, so we need to have an alternative. One option would be to put SMC behind a apache reverse proxy which is using lets encrypt certificates. The exchange of the certificate…

Hi everyone, has anyone an idea how to restrict the ActiveSync to apps which are running in the company account? I'm currently having the issue if I enable ActiveSync for a certain user agent string, it can connect to ActiveSync regardless if the…

I am installing the sophos mobile control app (from Sophos Central) on an Ipad Air 2. I have all affected policy settings for password set to 4 digit PIN. This particular device, unlike the other Ipads and Iphones I've put the app on, won't take our standard…

Hello, after installing the SMC Client on the android phone and connecting to the smc server we are not able to connect a activesync mailbox over the smc. In the log of the server we got only the message .... INFO [EASP_androidcxxxxxx InboundHandler_Exchange…

Hello How can do a silent installation? Android: The user must click on a Field in the top area of the Smartphone. Then you get a redirect to the PlayStore and must click "install" in the PlayStore App. iOS: The user get a Message with "Sign in…

Hello Community, I saw many Threads about this problem but i cant find a solution. Does anybody have more informations about this problem? If i let run the App in background perhaps i get a notification after 20 minutes! How should i work…

Hello, How can i delete a Sophos-Container-Directive? Yesterday i have add a new Directive for Corporate Browser to an Android Device and i cant delete them now. I tried to create a Order package and delete the Container-Directive but this dont…

I have created and assigned a profile to a windows mobile device I would like to delete it but cannot please help

i have Apple DEP default profile setup to assign a profile as soon as the device is synchronized from the Apple DEP portal. (Default DEP profile assigned to new devices) on some of our customer containers when devices are synchronized, under the profile…