We're using the Intercept X app as successor of the old Sophos Authenticator app. Mostly for VPN access OTP. In that case the users have no issues. Plenty other users now use the app to store dozens of OTPs for a bunch of services. In this case it…

Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Overview This article describes steps to enforce compliance policies…

Hello, we have an mobilphone with full managed profil. Now the colleague need the app InShot with In-App purchase. He can install the app but if he want to pay the full version with credit card he get an error that he has no rights for this. It…

It is on the disabled list ! Android 13 ui 5.1 Intercept x version 9.7.3729

Hello, Apologies if there's articles or blogs about this but I haven't had luck in finding what I'm looking for thus far. We use Microsoft 365 as a tenant and Android devices and have been utilizing full device enrollment to ensure if a device is lost…

First of all, greetings to all. I've been checking on the forum and I can't find a clear answer. What happens when the license of an Android terminal expires? I understand that you can continue to use it but without being able to remotely manage it…

Hi, we're experiencing some strange issues with the iOS User Enrollment for user owned devices (BYOD). The devices are marked as not compliant with the message "No screen lock set", even there is definitely a screen lock set. Afterwards rolling out…

Hello, We are using an app group that contains four apps, including two Apple apps (Maps and Notes). These four apps are mandatory according to our compliance policy. However, Sophos Mobile Control (SMC) does not recognize Maps and Notes, showing the…

What can we do here, the Phone doesn't react, we can not do anything.

Hello I have a question about Intercept X for Mobile or Mobile Threat Defense. When using Apple iPhone, is the web and URL filter and the control of unsafe downloads and links in real time also available in the free version of Intercept X for Mobile…

Hello! i have an Issue that other People here seems so had too in the past. Im trying to reset the Container password for an user on IOS, but im running into a problem here. I reset their container password through Sophos Central, but it doesn…

Hi, what is the best way to prevent end users from uninstalling the profiles from Mac OS? Also note that we do not have an Apple Business Manager in Sri Lanka

Hi, what is the best way to push Sophos Endpoint packages to Mac and Windows via Sophos Mobile? How do i convert them into MSI and a Package file? It's a shame that Sophos Mobile does not automatically recognize that you also have an endpoint license…

Please tell me if the shared mailbox is supported for the Android or iOS Sophos Email app for Sophos Mobile. We are using Standalone EAS Proxy and on-prem Microsoft Exchange server 2016. How to configure it correctly, because when sending email from the…

Hello. Im getting crazy about vpp app allocation per user. I want to allocate Apps to a user. We have 53 Apps from the App Store. When i select one App from the first Page, and go to another Page the MDM dont remember the selection from the first…

Hello everyone, I have the following problem: A user with an Android cell phone wants to send an e-mail attachment from the private area in the business area. However, he cannot access the private area because the administrator has not allowed this according…

Hi, Can anyone tell how licensing works for when adding a device using the user less method in Sophos Mobile. I know that a single user can have up to 10 device and that will only equate to 1 License. Just wondered how this differs for devices enrolled…

Hi Has anybody experienced issues getting Android Auto running on fully managed devices. From what I can see most of the components are installed & the service tries to launch before failing to connect on any make/model vehicle, just a black screen…

As the title suggests, many of our work phones are locked, even if the device is compliant with our policies. Previously, it was enough to reset the User's password. But now it stays locked. Even reinstalling Secure Mail doesn't seem to work. Anyone…

Hello, Sophos Mobile is currently compatible with the Microsoft / Windows "Mail" app. https://docs.sophos.com/central/Mobile/help/en-us/AdminHelp/Policies/Windows/EmailAccount/index.html Does anyone know if it also works with the new replacement…

I'm having an issue with devices enrolled in Sophos Mobile (via Central) where an app that was previously blocked cannot be unblocked (exactly the same as in this post but I didn't want to resurrect an old thread). The devices are running Control 9.7…

When Link Checker is enabled, links to review messages from the 365 quarantine report emails display "no valid URL found" This problem is present on multiple devices and the version in use is 9.7.3709 Can anyone help overcome this problem?

Hello, we want to add a new E-Mail configuration to the "Samsung E-Mail" App. So far, we have been using the old managed configuration settings. Now the message "Google has changed the procedure for editing managed configuration settings. Below…

We're exploring the use of the Microsoft Outlook App for email on our devices. I'm finding 2 issues with doing this. 1 - I realize I can add a custom config to the play store for this app, and I've tried that. Seemed to work in that some of the fields…

Hello all, we have Samsung Galaxy A54. A lot of Samsung apps are missing and can not be installed even if they are approved on the Entreprise Google Play. Apps concerned are : Gallery, Galaxy Store, Bixby... Some Google apps could be concerned too.…