Hi guys i have an issue that i struggled with these days after i installed intercept x in the pcs. befor installing the intercept x the pcs works really great but after we installed the intercept x we notice that the computers seems kinda slow day…

Hi guys if someone can help me i tried to solve this probleme but i have no clue what the cause is . the company has like 250 pcs and all of them has intercept x but only some pcs had this probleme time by time btw im helpdesk and they called about…

Do we know if devices on a “metered connection” (Windows setting) receive updates for Sophos? Can we check on the server which devices have and haven’t received updates? I don’t know if Sophos is impacted by the restrictions that stop us seeing devices…

Traceback (most recent call last): File "savdctl.py", line 1344, in <module> File "savdctl.py", line 1341, in command File "savdctl.py", line 1328, in command File "savdctl.py", line 85, in p IOError: zipimport: can not open file /opt/sophos-av/engine…

Good Day! Some of my Sophos endpoint devices are not been found in the Sophos Central. Why does this happen? These endpoints agent cannot be re-installed too, because the tamper protection has already gone through the device. Please advice! …

Hi all I hope you are doing well, I need your help with Something, I have some servers that appears on central Sophos but the last agent update was 6 months ago, but when I go to those servers, the agent received the last update but for some reason…

Hello every one how to block mobile hotspot windows 10 in the Sophos firewall its more than 3 months I'm asking how to block windows 10 mobile hotspot but no answer from Sophos technical team my case still in Sophos investigation it's not acceptably…

We are considering going with Sophos as a solution for our systems. I am told that once you install the client on the computer that the computer name can not be changed or the client becomes an Orphan and you must wipe windows to re-install Sophos. Often…

HI, I am trying to create a distribution package to silently uninstall Sophos Endpoint 1.0 for MAC computers. If someone has already done this before, could you please share with me what the code is, I have tried to create a .sh file with the commands…

Not started: SophosScanD

Hello, I'm Sophos Central's user. I can't login to central.sophos.com/.../login since January. Whenever I enter this address, page went white screen. I tried several browser such as Chrome, edge, and firefox but none of them worked. Surely, I cleared…

Hi Everyone, I have some problem with Sophos Endpoint Agent. I installed Sophos Endpoint Agent on Laptop client but Sophos System Protection and Sophos Diagnostic Utility are missing. That Laptop is running Windows 10. i try to uninstall it but it display…

Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Hi Everyone, There are many instances when the user accidentally…

Hi everyone! do you have any suggestions on how to resolve this precheck error? we already tried to reinstall it and use sophosZap for clean uninstallation . we used SophosInstall.exe installer instead os SophosSetup.exe but it is still not working…

Question from my coworker: Today I had an issue with Sophos that I thought I should share with you. When I started a Time Machine Backup, I got a message from Sophos saying it had detected a threat. The full path reported is as follows. /Volumes…

Our Endpoint Protection does not yet support macOS 11 (Big Sur). Please do not upgrade until we announce that we support it. We plan to have an Early Access Program (EAP) available soon so that you can test it on your own machines. Apple will release…

Hello, yesterday some ouf our Sophos Central Clients received program updates whilst working on the computer. This resulted in slow performance and a loss of Security Heartbeat to the firewall when the Heartbeat Service restarted. The restart of the…

Hello All, Did anyone of you face the issue, where Sophos asks for the admin credentials to run the SDU logs? It happened to me so far on 3 different PCs. Windows 10. Sophos Central Endpoint.

Hi team, I'm trying test the AD Sync for sophos central but I don't found in the documentation some information about supported plattforms for the agent. Can I use the AD sync in all of Windows server plattforms?? Thanks a lot! One.

Microsoft Office Phone Number +1-800-826-8068 is a multi-application tool that provides lot of features that will make your life easy. The application of Office includes Word, Excel, Powerpoint, Outlook, Access etc. These applications are helpful for…

Having an issue where we run a few programs via a UNC path in a shortcut. In testing the 'lockdown server' feature this blocks the application from running. Is there a way to add an exclusion for these network paths? Every thing I have tried in adding…

Hi guys, We've recently started rolling out Sophos products to our clients, creating Sophos Central accounts for them through our Partner Portal, etc, but we've hit a snag. We can't seem to work out how to download and install Sophos Endpoint Standard…

Greetings Web, We'd like to know if it's possible to whitelist an application while said application, or parts of it, are actually marked as a threat by Sophos? As a Sophos Partner & Managed Service Provider, Office Information Systems chooses LabTech…

Hi everyone, I'm using Sophos Endpoint on several machines of my own, and i'm very happy with the solution until here. I enjoy a lot the Sophos Clean scan, and i would like to be able to launch scans from an unpriviliged user. Is there a way to…

Bonjour, j'ai un processus java qui est bloqué par sophos. Comment puis-je savoir précisément ce qui est bloqué par Sophos ? Comment puis-je faire une exception sur le process bloqué ? Merci à tous ------------------------------------------…