Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. ______________________________________________________________________________________________________________________________…

Is there some KB or information about the future of Intercept-X Linux Agent and Heartbeat? The latest Linux Agents don't have Heartbeat, the old versions do. Our Linux server admin complaints, he needs to install an old version of the agent to meet…

hey, online Microsoft services seem to be blocked by Sophos Endpoint :erreur 10:43:44.882318+0200 com.sophos.endpoint.networkextension nw_endpoint_handler_set_adaptive_read_handler [C320 IPv4#cab83ea2:443 ready socket-flow(satisfied (Path is satisfied…

Hi, How much disk space is Sophos Protection for Linux expected to use with the liveresponse, av, edr, and mtr plugins installed? On my RHEL7 system, it looks to be around 5.3GB. Is this normal? Here are the folder sizes under /opt/sophos-spl/: …

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Special Thanks to Carlos Agrelo for the solution ! For customers…

ALL ENDPOINTS : Download of WindowsCloudNextGen failed from server http:∕∕dci.sophosupd.com. ALL CACHE Servers : Failed to download

Hallo Leute, ich habe mal eine Frage zu den Sophos Endpoint Produkten. Wir nutzen in der Firma Sophos Central dort gibt es im Punkt Endpoints die Unterscheidung zwischen Clients und Servern. Was ist jedoch nicht verstehe ist folgendes: Bei den Servern…

Hello everyone, According to this article regarding Microsoft CVE-2020-1472 vulnerability, it says that for Endpoint and Server IPS: "These products are currently in Early Access. IPS signatures were published on September 17, 2020 SIDs…

I need to know how often does sophos release an agent or component update because I dont want to enable controlled updates to have all my servers up to date but i can't restart my servers very often, If a server get an update today how much time have…

Estoy tratando de instalar el Sophos server Protection en un Windows Server 2008 y me sale este mensaje Al revisar los registros de eventos de la instalación me muestran los siguientes errores en: SophosCloudInstaller_20201111_200915.txt 2020…

Hallo, wir haben in den Server Protection Richtlinien beim WebControl einige Seiten mit Warnhinweisen versehen. Diese werden beim ersten Aufruf der Seite auch ordentlich angezeigt. Beim nächsten Aufruf aber nicht mehr, bis der Browsercache gelöscht…

Hi all, We have started to roll out an update to our Central Server Protection agent ahead of our File Integrity Monitoring (FIM) launch that is due next week, 25th October. You can find the release notes for these changes here under Sophos Central…

Hello, I recently installed a SUM server on VM windows server 2008R2, the installation finished without error, the server appears in the server devices under Sophos central, I give it the role of cache update but after a few hours I found that it displays…

Hi all, I am pleased to announce that we have create a listing on Google Cloud Marketplace We have launched a dedicated page for Google Cloud, please check back for updates. https://www.sophos.com/en-us/lp/google-cloud.aspx Regards, Stephen

Hi, I wanted to ask you the following, in case a computer does not connect with Sophos central for a long time, is there any way to configure it to be erased? Thank you regards

Are you running Sophos Server Protection on GCP? Are you running Server VMs on GCP but not protecting them with Sophos? Are you using networking or storage offerings from GCP? Your feedback is appreciated. Stephen

Hi I want to control (allow / block) the Sophos update with "Windows Firewall". I set up to block all services and processes related to Sophos with "Windows Firewall", but eventually I could not block and could update... If there is any other way…

Hi, Could you please check case ID 8023819 this Case is open on 5th April 18, but not resolved yet now. Sophos is not support on mail and telephonic also

Hi all, Is there a safe way of stopping or pausing a scan once you've started this on a server? We have Sophos cloud with a standard server license. I worry if i kick off a scan on a large server, it will take an age and may grind it to a halt. …

I have Sophos Central and a large amount of servers all covered by Sophos cloud. However, I also have a NAS that I need to run a custom scan on. I don't want to scan the lot as this would take an age and i imagine would slow the network down. How can…

Hi Friends! I have an issue with my Windows Server 2008 enterprise, with the Server Protection. After install it I see the old version of Server Protection running (white icon on the task bar) I tried to reinstall and keep showing the older version…

Hello all, I wish to determine the version of Sophos client AV from a log file so I can monitor version information daily from our monitoring tool. I see that the SAV.txt file contains version information, but I can not find any information that states…

We have several applications (console/web/service) that share some code to encrypt/decrypt files. Sophos intermittently flags this as Randsomeware whether it be form the host running the application or the file server. We have tried whitelisting the process…

Hello everybody, Process name: mincli.exe OS is Windows Server 2008R2 which is used as a application server where Sophos Server Protection Advance is there. But then also mincli.exe can make the CPU uses very high. why can't Sophos Server Protection…

We have identified a slow memory leak on servers that have Sophos installed. We have used Task Manager, ProcMon, Process Explorer, Vmmap and RamMap to try to isolate and identify the process(es) that is consuming the nonpaged pool of memory. So far our…