One more question, how to customize the tamper protection password?

Hello, I have a Windows 11 Pro Client that has a Sophos Endpoint Protection Client installed. But in Sophos Central the client is not listed any more. When I start an update on the client manually, there comes an error. I can´t find any way to…

Hi, I have read through these forums and also some FAQ's and everything I have tried hasn't worked. The SOPHOS administrator has been unable to recover the key, so this problem has been dumped in my lap. Does anybody have a method they have successfully…

Hello, is it possible to set one "Master-Password" for the tamper protection of all user/clients? Greets Frederik

Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Overview This article describes how to create a PowerShell script…

Dears, I am facing an issue with uninstalling Sophos Endpoint Agent in order to reinstall it again. In Sophos Central Dashboard, there is a laptop that is totally not protected while Sophos agent but not updated yet (logged in remotely to the device…

I have a device that at some point was deleted from the Sophos portal. I've tried reinstalling Sophos but am getting a message stating that tamper protection needs to be disabled. What steps can I take to get the device back on the portal? Thank you…

Hello, We had a previous IT company that we have dropped and they supposedly removed Sophos Endpoint Protection on 200+ devices but we found it on 145 ish devices. They won't give us access to the portal and they are stating there is nothing they…

hi all, is there a way of disabling tamper protection via cmd ie once i have the number via sophos central can i make a cmd bat script and disable it thanks, rob

How do I obtain Tamper Protection Password for an endpoint not showing in Sophos Central?

Hi I have in my Sophos central a device in "unmanaged devices" I checked the agent and i haven't errors. I tried to unistall agent but i don't be able because tamper is enable and by console i can't because devices in "unmanged devices" can't to…

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Overview Enabled Tamper protection makes it impossible to uninstall…

Greetings, I am running in to an issue where there are a few dozen remote endpoints which are active but not present on the portal. I need to get the clients checking back in, but everything I have found which should readily work either requires physical…

Team, does anyone know how I can uninstall a sophos agent, which has been removed from the console. I have the password against manipulation but the agent does not have the button to enter the administrator. I tried with sophoszap and I couldn't.

Good day I have a client that was offline for a while, last update in August 2022 - Now it's not showing in Sophos Cloud Devices page, and I cannot uninstall or re-install because tamper protection is on. Any idea on what I can try to resolve without…

How to uninstall Sophos AV without Tamper Protection password from Windows server 2012 R2 Virtual Machine.

We took over for another MSP and prior to cutting ties the old MSP left us a spreadsheet with the Sophos tamper protection passwords, but our issue is that they didn’t work on all the machines. I have five that still need the endpoint removed from. …

hello, we have a serious problem, all the computers that were managed with the sophos central were deleted, so they didn't update and I have 100 computers that are without management. the problem is that I am missing the tamper password of those computers…

Will i still be able to log into the admin console after my licence expires? I just want to make sure i will be able to remove tamper protection from any laptop we havent been able to move over to the new solution before the expire date

Hey everyone I don't know if this is the right place so forgive me if its not. Sophos Home 4.0.1 is wreaking havoc on my computer. It is blocking almost everything I try to download, even basic things like Discord or perfectly legit and safe programs…

Ok, so I have some devices on my organization that don't show up in Sophos Central. I've already made some research on how to fix this issue, but there are some concerns: 1 - they've been deleted for more than 90 days, so I cannot recover their passwords…

Hello, I am trying to sign-in to endpoint agent as an adminstrator, first i did past the TP which i got from Sophos Central: Summery==> Tamper Protection But in endpoint says: Sign-in failed. Please check and try again. I did Generate new password (new…

I have a PC missing from the Sophos control panel - yet the PC has Sophos installed and working. it's getting updates but has not have a profile pushed to it for quite some time. it's Tamper protected so is there a way to add the device manually…

Unable to disable Tamper Protection on a Server, despite it is already disabled in Sophos Central Admin. Even when override Sophos Central Policy for 4 hours to troubleshoot is checked, none of the sliders (including Tamper Protection) can be activated…

Hi Team, Kindly assist. I uninstalled and reinstalled a Sophos Intercept X Advanced agent on a Domain Controller but then on the reinstall the Settings tab on the Agent dashboard on the DC is enabled though the features were grayed out (the disabled…