Hi, My renewal is coming up and we have had a lot of issues with slow response to MacOS issues. There are developer relationships that grant developers early access to new OSs from Apple so that issues can be discovered and remediated to align with the…

I need information regarding Sophos endpoint firewall configuration . Currently I have a central firewall policy that will block all incoming connections on the domain, private and public network. However I want certain pc's to have only RDP port…

Hi, if i have an application control policy to block an application, but then add a policy to allow it for a superuser can that application then be run while logged in as a normal user, but with the application being launched using Run As to run as the…

A crash occurs because the sophos program accesses the DLP process before the DLP program process protection function is activated. I want the sophos program to slow down access to DLP folders and processes. Please tell me how I really want to…

Since past 3 days ,on one of our production server,I installed Sophos(biggest mistake of my life) ,it was showing red on central cloud console ,so I called in the support. We got into Sophos program Intercept X 2 months back and this was the last set…

Why is there no such area? I have to excel the information of the device. Sometimes approved or unapproved devices need to be made. I gave feedback for this. 1 year passed, nobody returned.

Hello, I am a sophos partner and one of my potential clients is consulting me if you can integrate sophos reports with an external tool. I was reading several links of the community and several KB. Try the Python script but still not much information…

Hello, I had a question, does anyone know what is the maximum number of clients that can be had in Sophos Central? I have a future client with 3200 endpoint and I wanted to know if it is possible, as well as if the administration will be very difficult…

Hello, A part of the alert that we receieve from Sophos says "What was detected: CryptoGuard" Isn't CryptoGuard Sophos's Intercept X component? Why does it say CrytoGuard was detected? Detecting its own product as malware? Please throw some light…

Have Sophos endpoint protection with intercept x installed on a laptop. I repeatedly have this error - Safe Browsing detected browser Internet Explorer has been compromised The user does not use IE or Edge. He uses only Firefox and still this message…

Folks, need some insights & help here. I'm trying to uninstall sophos for multiple endpoints. I have tried to use C:\Program Files\Sophos\Sophos Endpoint Agent\uninstallcli.exe" using powershell script to silent install "uninstallcli.exe" Everytime…

2018-04-10 09:58:35 Call to MsiGetProductInfo failed for product {132CA5D9-C745-4B0B-A3B2-8C7A6EC3EE7E} with error code: 1608 2018-04-10 09:58:35 Call to MsiGetProductInfo failed for product {6767DFEE-8909-453A-B553-C7693912B2EB} with error code: 1608…

What we understand when a high alert is triggered is an immediate intervention, However when it comes to have an automated Ticket creation for these alerts then we have issues like Multiple Cases created for Same Alert, Etc. What is the best way…

Just received my license for Sophos Central. Wanted to begin deploying MacOS Installer to some endpoints. - While in the Overview pane I click "Protect Devices". - This brings up all the downloadable install files, but I only see: - Endpoint Protection…

Hi all, New to Sophos Central and Endpoint so please excuse me if this has been covered many times before :) We are starting to migrate our PCs and servers from SEC to Central Endpoint but had an issue with one so decided to remove it. However, when…

Currently I'm running Sophos Enterprise Console, managing over 300 Mac endpoints. I apply updated in a controlled test environment well before deploying to all computers. This is important to our business, as a few years ago, a faulty update crashed all…

Hi Everyone, We have deployed Sophos cloud to our Windows 10 machines, recently some devices have started seeing this pop up: My question is, can we disable these notifications in the action center without stopping Sophos from being turned on…

What is Sophos long term solution in addressing the many outages lately with Sophos Central and Endpoint Security services? This many issues within a 30 day period is having an impact on our ability to manage and use your services. I am very concerned…

Hi, I was reading the article about to create a full installer for installations whit limited bandwidth or whitout internet access: https://community.sophos.com/kb/en-us/121318 where the indicate the location of the files I can find this files…

Hi team, I´m new with sophos and we need set our 'CENTRAL' policies in a way that EVERYONE shoulbe use the default policies but we have board directors who shou use a specific ("more relaxed") policy. I used the article below but the user has…

Hello, i'm installing the sophos central antivirus on about 20 Clients. On some oh these, the installation failed saying "Installation is almost Complete" But i notice that on these clients there are not some Sophos Services that instead regularly…

Hi, We have recently started looking at moving from Enterprise Console to Sophos Cloud and have noticed that on our servers the version of the endpoint has changed from 10.7.2.49 to 10.6.3.1039? Does anyone know why this is please? We've looked…

In the On-Premise Sophos Console, you are able to add a comment to a device that is allowed in device control. This would allow us to know exactly which device and who it was for. In Sophos Central, there is no way to do this that we can tell, so we just…

Hi, i am new with sophos and also with sophos central and i am nut sure howto generate a scanning exclusion that also worked for subdirectorys. I have a directory called d:\VmWare inside this are a lot of Subdirs with differen vmware installations…

Hi, I'm getting the below error when trying to install Endpoint onto some of our Mac's. I think the KBA is out of date as it refers to 9.5 and our installer is 9.6.2. We are on a mixture of OS 10.11 and 10.12 and have installed okay on both OS's…