• Sophos Updates Failing on macOS

    Edwin Rivera
    Edwin Rivera
    Macs are failing to update. The error we are getting is: Download of MacEndpoint failed from server filesystem error: in create_directories: Operation not permitted [″/Library/Caches/com.sophos.sau/CID/Sophos Installer.bundle″]. The Mac has the necessary…
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • Your device does not meet the security heartbeat requirements for this network.

    Mohamed Said Ali
    Mohamed Said Ali
    How do i solve this problem when firewall not detect the PC , user can't access the system and shows this image. "Your device does not meet the security heartbeat requirements for this network"
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • Export and import peripheral between estates

    Akidosaint
    Akidosaint
    I'm looking to consolidate two sub estates both have peripheral control enabled. Is it possible to export a list of allowed peripherals from one estate append into the other estate with minimal disruption to users and without changing the peripheral control…
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • Bluetooth must be allowed for earbuds and Bluetooth mouse but User won't be able to transfer data using the Bluetooth feature Windows

    DevK
    DevK
    Bluetooth must be allowed for earbuds and Bluetooth mouse but User won't be able to transfer data using the Bluetooth feature Windows
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • how to exclude application from HMPA DLLHijackGuard

    LHerzog
    LHerzog
    We have an application that is found safe from Sophos Labs Team. How would I exclude it in Central? I have disabled all features on the endpoint as a test and it is still detected. Excluded the process path. No luck. Mitigation DLLHijack Policy…
    • Answered
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • blizzard game clash

    David1122
    David1122
    I wonder if anyone can help me, I am a user of Sophos Intercept X Essentials Endpoint. As of the middle of February there was an automatic update to one of my products: Core Agent / Sophos Intercept X / Device Encryption which meant that I could no…
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • mcs-push-server redirection - failing LiveQueryScheduled json upload - MCS client service running on high CPU load

    LHerzog
    LHerzog
    On some Servers behind Sophos UTM firewall, which is not capable of wildcard DNS hosts, we noticed increasing CPU load over the last days. Up to 100% today and the server became sluggish. The CPU load was rising since March 28th - where we rebooted…
    • Answered
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • Missing heartbeat froma MacOs sonoma

    Valentin Gutierrez
    Valentin Gutierrez
    There´s a endpoint on my network that sends missing responses to heartbeat it's possible to fix it or make an exclusion to dont check that endpoint We check the possible solutions but all are to risky for us
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • Application Control - IRFANVIEW not working

    Ricardo Hartzenberg
    Ricardo Hartzenberg
    Hi, the following app IRFANVIEW is part of the app control list but when i select for it to be blocked, the endpoint still allows the application. can this be looked into thank you.
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • Endpoint Detection Exclusion Query

    ptho
    ptho
    Hi Sophos, We are receiving what we believe to be false positives with a piece of software at use in our ogranisation. This software is triggering an event on the affected device for 'DynamicShellcode'. I understand that I can go to this device…
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint URL sperren

    andra2
    andra2
    Hallo, ich möchte eine bestimmte URL in unserer Endpoint Protektion sperren. Unter der Endpoint Protection - Website-Management habe ich die URL hinterlegt und in den Richtlinien als blockiert hinterlegt. Diese funktioniert auch bei Domains wie…
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • Defender for Identity Equivalent

    DavidGorman
    DavidGorman
    We had some reps in to talk about moving from Sophos Intercept X XDR to Defender P2 (or the full E5 security stack). What I really was impressed with was Microsoft Defender for Identity. We're a hybrid org with accounts in AD and synced to Azure.…
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • Yealink WPP30 (and Yealink RoomCast) and Sophos Intercept X Advanced with XDR

    Jaakko Herttua
    Jaakko Herttua
    Hello! Our Windows 10 laptops not connected Yealink WPP30 and RoomCast. C an someone advise where the problem is?
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • Cloud account expired, cannot disable tamper protection macOS

    leo pickford
    leo pickford
    Hello Sophos, I'm stuck, unable to remove Sophos from macOS. (tamper protected) I had, 'Cloud Sophos Intercept X license for Servers and Endpoint' Licenses expired earlier in the year. Foolishly I forgot to disable tamper protection before the licenses…
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • Prevent ZTNA installation on newly added clients

    Philipp N.
    Philipp N.
    Hi everyone, I am currently testing ZTNA on a specific device with a specific user where I had to activate ZTNA manually. But my colleague who is responsible for rolling out new clients via our software management reported that if he now rolls out a…
    • Answered
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • Instalation fails at stage 2

    CarlosLS
    CarlosLS
    I am trying to install Sophos in a new computer but when i execute the command the logs shows the stage 2 failed, seems it is unable to reach aws hosting sophos. The same cmd command and installer worked fine in other computers, I am not sure about…
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • How long does it take a device in a Device encryption Policy to be encrypted?

    Alberto Solano
    Alberto Solano
    How long does it take a device in a Device encryption Policy to be encrypted? I've created a policy for device encryption and added a pc to that policy. How long before the device will start the process of asking for the encryption setup? I've restart…
    • Answered
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint EDR

    Bruno H Silva
    Bruno H Silva
    Dear, I need to implement an endpoint solution that has EDR. Which Sophos endpoint solution already includes this feature?
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • Lockdown while saving MS Office mail attachments on share: C:\Windows\SysWOW64\rundll32.exe

    LHerzog
    LHerzog
    Users received legitimate word files via Outlook. When received they opened and edited the attachment directly (explains the AppData\Local\Temp\NDFCE93.tmp filename) an then while then saving the file on the Windows Server SMB file share, their Sophos…
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • Tamper Protection - uniform password?

    FH1983
    FH1983
    Hello, is it possible to set one "Master-Password" for the tamper protection of all user/clients? Greets Frederik
    • Answered
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • ADSyncWarningEvent

    Alessandro Rosa
    Alessandro Rosa
    Hello, Since yesterday, I've been receiving an alert on my Central platform. The description states "ADSyncWarningEvent," with the suggested action being "Email Alert - Change frequency for 'ADSyncWarningEvent' email alerts. This will be added to your…
    • Answered
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • planned rollout of Server Endpoint v2023 2 ?

    LHerzog
    LHerzog
    When will the new Windows Server Endpoint version 2023.2 be rolled out? It has been announced some time ago (The release of Core Agent 2023.2 is currently on hold due to unforeseeable issue & we're releasing Core Agent 2023.2.1 on Feb 01 which would…
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • WIN-PROT-HMPA-MALWARE-CRYPTOGUARD

    Silvio Bittner
    Silvio Bittner
    Hello Community, This message appears on a file server, with the associated IP address that is said to have carried out the attack. CryptoGuard detected a ransomware attack from 192.168.X.X (client ip) The client shows the same thing, but nowhere is there…
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • Device is not encrypted: BitLocker Hardware Test has failed on the computer

    LHerzog
    LHerzog
    We're seeing that issue on several new computers. I cannot find information about the error "BitLocker Hardware Test has failed on the computer". Is this a known issue? HP EliteBook 640, Intel 13th Gen. These errors are logged every day in Central…
    • 9 months ago
    • Sophos Endpoint
    • Discussions
  • List of blocked translators

    Thomas Wildgruber
    Thomas Wildgruber
    Servus Community, is there a current list or white paper listing all currently filtered translators who are blocked by default in End Point Protection with the Web Filter 'Translators & Proxies'? I'm particularly interested in whether the website of…
    • 9 months ago
    • Sophos Endpoint
    • Discussions
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