Hello everyone, Is anyone else getting "High-Risk" detections " WIN-INI-PRC-VEEAM-BACKUP-SUSP-CHILD-PROCESS-1 " from Veeam Backup and Replication? Parent Command Line: "C:\Program Files\Veeam\Backup and Replication\Backup\Veeam.Backup.Service…

Veeam B&R version 12.2.0.334 keeps failing unless I disable/override Real Time Scanning > Files. We have put in place all relevant exception rules that I can find on the Sophos support portal but I find I'm still having issues caused by the RTS. …

I have a problem with Veeam backup agent with Sophos Endpoint Agent installed If I uninstall Sophos Endpoint I am able to backup the PC. If Sophos is installed it is blocked. I assume this is a matter of somehow unblocking the app or opening some…

Hello all, I need help with something I struggle for some weeks now. Sophos is currently blocking some users action with a lockdown event for a program we use. I whitelisted the detected lockdown event from the event log (Exclude this Detection…

Hi! I noticed (about since 2 weeks) Microsoft Skype running in background, periodicly causes high CPU usage with Sophos Endpoint ( Sophos File Scanner Process ). Is there any other people here who experienced this?

I have noticed my own computer (a quite fast machine, a HP Elitebook with i7 Gen13, 16GB RAM, Gen4 NVME SSD) feeling terribly slow when turning it on in the morning after being off for more than 10h. Program starts and reaction time is very sluggy for…

sdu-feedback.sophos.com/.../8411bb8c-c089-47fa-a58a-761c3367caa5_2024-08-21-00-29-40.zip

Hello! New to this forum. We have the Sophos Agent here on all of our servers. I need to use the agent to scan a single file on the CLI and output whether or not it is infected. I need to do this in C# that's why I was looking for the CLI app. But I…

Sophos home, Since the 28th of october I've been getting a message stating a scan will start due to ransomware detected a few days ago. I perform a scan and nothing is found but everyday i get this message. The file mentioned in the history is, C…

Users are working with Microsoft office files on SMB shares on windows servers. When working inhouse all is fine. When they work remotely via Sophos SSL VPN Client, some users cannot save documents or excel sheets on the network shares because office…

Hello everybody. I've never seen this type of behavior. How to proceed in this case? Description Manual malware cleanup required: 'Unknown Threat' at 'null' More information We tried to clean up a threat but failed. Thanks

Most of the customer has Performance issue while in complete scan. is there any option to set priority or performance control in Sophos agent option for complete scan.

We are in the process of rolling out Central Intercept X Advanced with XDR and MTR. Developers have complained that Sophos makes their Windows machines sluggish. Same behaviour does not exist or is not as bad on Mac machines. We have been able to reduce…

Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Overview If you find that the SophosFileScanner.exe process is…

Hi, I work in an organisation environment where we have a variety of user laptops and are running Sophos Endpoint. Products Core Agent 2022.4.1.1 Sophos Intercept X 2022.1.3.3 We have been experiencing an issue with one device , a Lenovo…

Does the Sophos File scanner scan files in a WSL1 installation? Those files are available to Windows at \\wsl.localhost\ Thank you, Carlton

Hello Sophos Community, I manage the Sophos Endpoint Antivirus Solution + Sophos Centrale. We are currently using the Sophos File Scanner Version 1.10.7.73. The CPU Usage spikes drastically to 40% in a ten minunte interval. Do you know any tricks to…

Hi, I keep receiving this notification on Sophos. So far, I'm running Exchange Server 2019 on VM Host. The error mentioned this path on C drive: inetpub\wwwroot\aspnet_client\nzkqhfcsjpl.aspx . The .aspx name are not consistent. I'm not receiving…

Hello Sophos community, is anybody able to tell me, why Sophos Endpoint needs a pretty noticable amount of write io directly on disk? I can see the following in the servers ressource monitor every minute, as soon as realtime filescanner service…

Hello - Does anyone have any experience with National Instruments software? The only way to get the product to work is to disable real time scanning, and that isn't an option. I have created exclusions for directories and processes to no avail.

Real Time sanning is (or seems to be) causing major performance issues for our developers when they are creating a project using yarn to assemble the repositories, even if they have cached the files or have them in a local repository. Can the scans be…

I wanted to understand the Difference between Sophosfilescanner.exe and SophosFS.exe process, are they same in functionality ? Is SophosFileScanner.exe have the role of SAVservice.exe which has been removed recently after Core agent update 2.20.11 …

We use Sophos Intercept X Advanced for servers. Is it possible to create a job to scan a NAS share when Sophos is installed on a Windows server? The sav32cli.exe existed in an earlier version, but i could not find it in new installations.

Hi, the services of the Siemens OPC Server do not start in the appropriate time. After I change the OPC services to automatic delayed the services starts succesfully. Which exclusions do I have to set ? Best regards, Thomas

We have a problem issue when enabling Real Time scanning for files, almost the program consumed 10 times delayed if we enable this feature. Any advice ?????