• Intercept X Installation - SSL Decryption

    Alex Rose
    Alex Rose
    We are using a Palo Alto firewall and using ssl decryption to monitor traffic. We have noticed though that when using the setting "Block sessions with untrusted issuers" that the Sophos installer is no longer able to connect to download the required…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • macOS devices not protected at all

    Sebastien_S
    Sebastien_S
    Hi, I'm a bit disappointed because Sophos support just don't reply at all. But the fact is you can pay and invite users, or try to deploy the endpoint protection and think you are protected. But you may not be at all. My issue with the MDM is I…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Windows 365 Cloud PC

    Joseph McDonald1
    Joseph McDonald1
    I am wondering if Sophos is looking at the new Microsoft's new product coming early next month. and I am wondering if there will be a new Sophos product to support this or can we install the endpoint to the cloud PC?
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Help Update Cache

    Welington Lima
    Welington Lima
    Good morning Sophos Community, I would like to ask a question here with the staff. The update cache mode is only used for updating the endpoints, or it can be used for an installation process on a new machine. I have a client who has a very large…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central Intercept X install via Datto RMM (MAC)

    Carlos Carrasquillo
    Carlos Carrasquillo
    I have been fighting this for a little while. We have been growing so, we are trying to automate a lot of our installs using Datta RMM install jobs. We download the client-specific installer, upload it to Datto, and script it. We got the PC install working…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • New MacOS support in a timely manner.

    Jason J Bradford
    Jason J Bradford
    Hi, My renewal is coming up and we have had a lot of issues with slow response to MacOS issues. There are developer relationships that grant developers early access to new OSs from Apple so that issues can be discovered and remediated to align with the…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Query to get all web browsing activity

    Emilio Adrianzen Acosta
    Emilio Adrianzen Acosta
    Hi guys, we have several requests for a detailed report of web browsing activity for users (can be a group). In the web control policy there is only the option to Log web control events that will log All attempts to visit blocked sites along with warnings…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Getting Started In Live Discover - From Beginner to Advanced Query Creation

    JeramyKopacko
    JeramyKopacko
    Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Background Prerequisites Guide Intro…
    • over 3 years ago
    • Sophos Endpoint
    • Recommended Reads
  • Query to get all web browsing activity

    Emilio Adrianzen Acosta
    Emilio Adrianzen Acosta
    Hi guys, we have several requests for a detailed report of web browsing activity for users (can be a group). In the web control policy there is only the option to Log web control events that will log All attempts to visit blocked sites along with warnings…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Rapid Response team sharing their EDR queries on GitHub

    PeterM
    PeterM
    Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Hi everyone, The Sophos Rapid Response service is essentially the…
    • over 3 years ago
    • Sophos Endpoint
    • Recommended Reads
  • Sophos Web Control : Message when a Category is blocked

    skyisbluescreen
    skyisbluescreen
    We have blocked Peer to Peer \ Chat Tools in the WEB CATEAGORY. This works well but Sophos does not display a standard message as seen below. The error below confuses our users and they report it as a issue on their PC, would have been good if Sophos…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Create USB boot device from ISO blocked

    astiadmin
    astiadmin
    Hi all, we are in the process of moving from the classical Sophos Endpoint Protection and Enterprise Console to Intercept X with EDR and Sophos Central. We have just rolled out on a few test machines and we cannot figure out how to allow the creation…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • AMSI Problem mit Exchnage 2016 CU 21

    Simon Straubinger
    Simon Straubinger
    Hallo zusammen, weiß irgendjemand ob es schon einen Workaround bzw. eine Lösung für das AMSI Problem beim Exchange 2016 CU 21 gibt? https://www.frankysweb.de/exchange-2016-2019-amsi-integration-sorgt-fuer-probleme-mit-outlook/
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Failed to install Intercept X on a Windows 10 Notebook

    Administrator User484
    Administrator User484
    Failed to install Intercept X on a Windows 10 Notebook. Tried to install on a few other Windows 10 Notebooks, they all successfully installed but just one of them failed to install. Attached below is the installation log. I wonder if anyone knows what…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • update download failures WindowsCloudNextGen and WindowsCloudServer from http://dci.sophosupd.com

    LHerzog
    LHerzog
    So we are seeing this infrequently for servers and endpoints. Some devices reporting too many missed updates. What's the matter with that Akamai Sophos server? 2021-07-01T09:53:39+02:00 Download von WindowsCloudNextGen von Server http://dci.sophosupd…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Every new Customer License has a problem of some sort - Is this normal

    Shane KIng
    Shane KIng
    I am a Sophos partner who joined Sophos to provide security products to my clients. All were on Symantec, when Symantec soldoff Managed Endpoint we went looking for an alternative. Sophos became my recommendation. Rather than all customers jumping in…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Endpoints not updating in Sophos central

    Patrick Henderson
    Patrick Henderson
    I have two endpoints which have installed InterceptX Endpoint. Both are showing last activity was two weeks ago. Encrpytion suspended on them but when I check each one it is enabled. All definitely online - running latest version. Can…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • DLP Expressions

    Rafael Silva Ferreira
    Rafael Silva Ferreira
    hi, Does anyone have an example of expression to block bank data and CNPJ (Tax code) number in the DLP policy? I'm trying the following expressions, but not working. (\d{2}[-.\s]?\d{3}[-.\s]?\d{3}[-.\s\/]?\d{4}[-.\s]?\d{2}) [0-9]{4}\-[0-9…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Intercept X advanced With EDR query for a keylogger

    Youcef Rahmouni
    Youcef Rahmouni
    Hi , I have a keylogger written in python listening and sending a file containing the keys pressed by the user to an email every time the user press esc. i want to detect it using Sophos edr by a query that look to a process sending a file periodically…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Get Security Certificate error after installing Central Intercept X Advance

    Awais Nisar
    Awais Nisar
    Hi, We are facing below error connecting outlook client once Sophos is updated on user machine. Can any one help me out in this. Regards, Awais Nisar
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Mac OS 12 Monterey

    Philipp Marx
    Philipp Marx
    Hello, just to be sure because the new MacOS Monterey will be released this year, is there a roadmap that Sophos will be compatible with the coming OS (in time)? Will be a EAP available for the MSP Partners ? Thanks and Regards Phil
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Heartbeat Stops Reporting Knocking PC Off Network

    SophosNewby
    SophosNewby
    Good morning all, I am beginning to have a serious issue with our PC's since moving over to Sophos Intercept X Advanced. I am beginning to have PC's stop sending their Heartbeat, Sophos Central shows the PC as no longer sending a heartbeat and I believe…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Force message relay after migrating from SEC to Central

    Luc_GLLM
    Luc_GLLM
    Hi to all, I have a problem after migrating a client from SEC to Central, the problem is that the client as a message relay stays connected to the old SUM and fails to communicate with the Central Dashboard. Even if I uninstall and reinstall it it remains…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Intercept X detecting application on the allowed list

    Denham
    Denham
    I am trying to allow a application to run on my system. I have added the path to the application to the Allowed Applications section under Global Settings. And I have updated the client. The application is still detected and blocked by the client…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Client doesn`t appear in Central Admin

    Jonas Wirth
    Jonas Wirth
    Hello, We have a client that does not appear as managed computer in Central Admin but has Sophos installed. The Client is still in the "unmanaged devices" group. All services are up and the client can get updates. I remember that we have to re-register…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
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