• MacOS slowdowns with EAP in Monterey (solved) and extremely slow login with both Big Sur and Monterey

    Wayne Folta
    Wayne Folta
    The MacOS Intercept X has some serious problems. (I'm running the latest EAP 10.3.0.) The last update to Big Sur 11.16.1 went well, but then my first login after the update took 45 minutes to get to the point that all of my apps were up. Ridiculously…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Intecept X Endpoint Install through Update Cache Server

    kalzi8964
    kalzi8964
    Hi, I would like to know ,How to install Sophos Central Endpoint Agent(XDR) through Update cache ? In my scenario Internet Access is completely block (Air gap network).I have installed update cache & message relay on one of my server. Then ran…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Web-Control Policy does not work

    TobiasBundy
    TobiasBundy
    Hi Community, I have just finished migrating clients from Sophos on-premise management to Sophos central; the license we use is Intercept X Advanced. According to Sophos Central the Web-Control Policy I created is used for our domain-users. However…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • How to stay protected against Ransomware

    Ritesh Chhabra
    Ritesh Chhabra
    Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Best security practices to follow: Staying secure against ransomware…
    • over 3 years ago
    • Sophos Endpoint
    • Recommended Reads
  • Sophos Endpoint detect cache2 folder of Thunderbird as malware

    Hung Ho
    Hung Ho
    Hi, I have some clients with the same issue as below: Sophos Endpoint detect files under the folder named cache2/entries of Thunderbird (mail client) as malware, here is one of them: c:\users\ken.nguyen\appdata\local\thunderbird\profiles\4e6914bn…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Intercept x slowdown my computer a

    Taoufik MOURTADI
    Taoufik MOURTADI
    Hi guys i have an issue that i struggled with these days after i installed intercept x in the pcs. befor installing the intercept x the pcs works really great but after we installed the intercept x we notice that the computers seems kinda slow day…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • tracerout and ping through the internet works fine but no web pages showed up

    Taoufik MOURTADI
    Taoufik MOURTADI
    Hi guys if someone can help me i tried to solve this probleme but i have no clue what the cause is . the company has like 250 pcs and all of them has intercept x but only some pcs had this probleme time by time btw im helpdesk and they called about…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Ransomware protection blocks our application

    Johan Johansson
    Johan Johansson
    I am software supplier having some issues with Intercept X. Basically this is the setup: Windows Server 2016, IIS, Asp.Net web application, .Net based background Service The web app communicates with the background service by saving xml "job" files…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint supported on Windows 11

    micheldecibel
    micheldecibel
    Is Sophos Endpoint supported for Windows 11?
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Intercept X - Metadata

    Sven K
    Sven K
    Which metadata is exchanged between the client and the cloud? How does Sophos Intercept X process the metadata? Can I see this in the cloud? Where can I find information on this?
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Getting Started with Sophos XDR & Data Lake Hydration

    JeramyKopacko
    JeramyKopacko
    Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Overview This post is going to cover setting up XDR agent and…
    • over 3 years ago
    • Sophos Endpoint
    • Recommended Reads
  • blocking FQDN with Intercept-X

    LHerzog
    LHerzog
    How can we protect our devices from accessing specific forbidden hosts when they are outside our network - so no longer protected by XG firewall? I've created a Website Management rule in Central with tags for the recent Autodiscover issue. This works…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Server Endpoint Impacting Backup Duration

    Ian_W
    Ian_W
    Windows Server 2012 R2 / Symantec Backup Exec 14.0 Recently migrated from Enterprise Console to Sophos Central Intercept X agent, previous backup time was around 7 / 7.5 hours before the new agent was installed. I have transferred the exclusions that…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • AD Sync Download Installer

    Mateusz Kolendowicz
    Mateusz Kolendowicz
    Hello, I have problem with synchronize AD with Sophos Central. When I wont download installer nothing happens.
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • macOS 11.6 update - slowness/performance issues

    fiftycal
    fiftycal
    Hello All, We have employees complaining of significant slowness and performance issues after updating to macOS version 11.6. Activity monitor shows Sophos services at the top using a lot of CPU. Is anyone else experiencing similar issues? Thanks…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Intercept X and Browsers Access violation

    Nikolaos Zisis
    Nikolaos Zisis
    Hello Everyone We have the following problem with intercept X and Internet browsers. Every time the OS is making a windows update when we open the browsers no matter who we open the error is random we get an access violation error "STATUS_ACCESS_VIOLATION…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • CVE-2021-40444 MSHTML

    Robert Rinde
    Robert Rinde
    Microsoft states that their Defender for Endpoint products protect against CVE-2021-40444 (MSHTML). Do we have the same protection in Intercept X products?
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Failed to install savxp: general error

    jjoaovini
    jjoaovini
    Even reinstalling sophos, this error continues I do not know what to do
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • sophos 3rd party removal AV not working

    KEDEX SUPPORT
    KEDEX SUPPORT
    HI am trying to deploy sophos intercept X for 30 clients and 4 server , i used the sophossetup.exe that i downloaded from the central sophos : https://api-cloudstation-us-east-2.prod.hydra.sophos.com/api/download/f677a1cb88ba5d6726e3c3136bebdd51/SophosSetup…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Client isolated

    Filip Maroul
    Filip Maroul
    Hello community, I was update Windows 10 to build 20H2 from now my client is isoleted because some service not started. I want to reinstall the agent but I cant due to Tamper protection. I was disable tamper protection in my Sophos centrel but cumputer…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos - Windows Defender

    Neimar Zambrano
    Neimar Zambrano
    Buen día community Me he encontrado en algunos Servidores y Desktop que teniendo Sophos instalado correctamente, aun esta Windows Defender activo. Que es lo aconsejable desde Sophos para esta situación.? Gracias Saludos
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • maximum of 15 characters

    jjoaovini
    jjoaovini
    Why does sophos recommend that the machine name has a maximum of 15 characters at installation time?
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Unquoted Path Vulnerability - Continuation

    JasP
    JasP
    This is a continuation of https://community.sophos.com/intercept-x-endpoint/f/discussions/126818/unquoted-path-vulnerability---please-fix-asap . That thread is locked because of age....but the problem remains! PavSupport 4 months ago you said " I ts…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • website blocked by sophos

    wolfgang weber
    wolfgang weber
    Hello all, A colleague introduced me to Sophos and yesterday I installed Intercept X Advanced and Intercept X Advanced for servers for a new customer. Since then, almost all websites are blocked by Sophos. In Sophos Central I have tried to manually unblock…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central Intercept X HTTPS Web control

    Luca Layher
    Luca Layher
    Hi, we have a little Problem with the new Sophos Central Intercept X. If a website (https) gets blocked, we only receive a error message from the browser. When we try to access a website over http we get an error message from Sophos direct. Is there…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
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