I've been attempting to install 5.41 for a few days now. I originally started out with attempting an upgrade on my 5.22 install but that resulted in more errors which caused me to end up clearing out everything that I had installed regarding Sophos and…

The person who installed our SEC used the local admin account as the DB user account. That person is no longer with the company and I would like to change the local admin account password. However, doing that causes the following error message when…

Hi, Folks I wish to upgrade the SEC to the latest 5.4.1 version and would like to ask for your help, please. In the past I have manually backed up the DB as part of the preparation before the upgrade was initiated. This was achieved via batch files…

Hi, we have an Enterprise Console set up with AD-Sync. But there are some items syncing, that we dont want in the Sophos Console. Like Synology NAS Devices, that are in AD to authenticate Users. Is there some ways to hide such a device permanently…

Hi I am logged in as a Sophos admin and i can see the Subscriptions options are greyed out in the enterprise console. Anyone know what causes this? Many thanks

Hi, I have ERROR (Could not find a source for updated packages [0x00000071]) on Sophos Enterprise Console 5.4.1. These Computers randomly reports this error. They can report 5 or 10 successfully updates and then reports that could not find source..…

Hallo, ich habe das Problem, das mein USB Stick in der SEC / Ereignisse / Device Control als MTP/PTP ohne Geräte ID bzw. Modell angezeigt wird. Dadurch kann ich den USB Stick auch nicht als Ausnahme schalten. Ich habe den Stick auch schon komplett…

Hi. We have endpoint control on our workstations that is managed by enterprise console running on a couple of server at two of our sites. But we want to actually buy InterceptX as well, and we were told that we had to change to having to use cloud…

Hi Somebody know of a KB or can you help me about of how realize upgrade from 5.3 to 5.4? I Need to prove if the version of Sophos Enterprise Console 5.4 + Components Works in Windows 10 Pro. Does anyone know why SEC is not compatible with Windows…

Hi, Still trying to get my head around the reporting stuff sorry... I would like to run a data or device control report for a specific OU is this possible? I've figured out how to pull data down via excel but this just dumps the whole estate into…

Hi, I have question why SophosPatch52*_log.ldf and Sophos540_log.ldf files are so large ~58GB? Is there any possibilities to make these files smaller? The second question, how can I calculate DB file size? (Purge alerts ar set to 1 Month) First…

Hi all, Hoping that someone has seen this before and may be in a position to assist. I have a case open with Sophos Support, but they appear to have gone into hiding on me .. I have a test environment, which has been setup in on isolated network.…

Hi, We have setup few rules in "Data Control Policy". One such rule in send email notification to IT team, when some one send Microsoft document as attachment using outlook or google chrome. Today i noticed, i received an email saying i myself have attached…

Help - So we currently have cloud.sophos.com endpoint access and have been using the cloud-based for a while with mixed results. We are considering moving this to an on-premises server for stability and speed. We have about 3000 endpoints and about 1600…

Lets say a user transfers a file that trips the Data Control 'Sensitive' document event, is there a way to copy said file to a central location, maybe somewhere on the Sophos server? No amount of Googling is giving me an answer, so I don't think this…

We have recently replaced a computer in a specific OU with a new computer (name has changed): Original name: Computer1-OLD New Computer name: Computer1 The original Computer objects have been deleted from AD The Enterprise console is not set…

Hello, Can someone kindly advise how I would go about running a query to pull down the following data? I'm need to run a report which will show the machine name, SAV version and which OU the machine resides in. I've been having a play around with…

I'm just wondering why there are a few users on the network that the Windows standard console is reporting as "there are no antispywareproducts found" Sophos Enterprise Console isn't reporting any errors but the Windows console is reporting the above…

So I recently saw our EC web event log several hits for *.symcb.com and after I googled symcb.com along with Sophos I found several infections that talked about it attempting to make web connections to this domain. So I first went to all the machines…

What are the additional disk-space requirements to enable Auditing in the Console? I've been asked to enable auditing, but need to factor in the potential risk of eating disk space. We have approx 2900 managed clients, if it helps.

We're currently running Enterprise Console/Endpoint Protection; is there an upgrade path to the latest Endpoint/Intercept-X product?

I created an installation package for Sophos Antivirus for OS X. OS X 10.11.6 clients SAV version 9.5.2 The installation package installs SAV, but multiple test clients will not check into the management console. The following is what I see in Router…

I have 5 machines al showing errors on the enterprise console. All have the same error message The on-access driver could not check device control for volume \Device\ClVtDrvCtrl. [0xe03d0301] Any help with how to resolves these errors would be…

I need a list of sophos servers that update manager connects to so that i can add them as exceptions to our firewall instead of just opening up port 80 for everything.

Hello, We are running SEC v 5.2.2 on Windows Server 2008 R2. We have AD sync enabled and have been seeing a persistent issues with our Mac laptops specifically. Almost all of them are showing up with duplicates, one instance in the correct AD group and…