Hi, I have trouble with 3 computers which uses Windows 10 and Windows Defender. I am unable to successfully install Sophos Endpoint. The error is at the CRT level. It asks for a reboot, and after the reboot, nothings seems to work. The Sophos Endpoint…

Hi, Following on from the latest round of Windows updates last week, I found web browsing really laggy. After checking/changing/troubeshooting network configs to no avail, I decided to see if Sophos was the cause. Long story short, I have narrowed…

Does Sophos Anti-Virus (Endpoint Security and Control) make use of the Anti-Malware Scan Interface (AMSI) in Windows 10 so that it can intercept obfuscated malicious PowerShell before it can be executed? Thanks.

Hi, We have device control enabled for USB removable storage, which works really well for us. I am now finding one PC is reporting the same device control event thousands of times and I'm not sure how best to deal with it. The PC has an Epson multifunction…

Ich möchte mich mit dem Fileserver meiner Firma verbinden. Dazu verbinde ich mich mit dem Firmennetzwerk per VPN und öffne dann den samba-Server als Netzlaufwerk. Wenn ich aber versuche, auf unseren Samba-Server zuzugreifen, sagt Windows der Pfad wurde…

Die Deinstallation ist nicht möglich: "Deinstallation fehlgeschlagen. Sophos Anti-Virus MSI nicht auffindbar." Auch eine erneute Installation (überschreiben) verändert die Ausgangssituation auch nicht. Uninstall impossible: "Uninstall failed. Sophos…

I have recently installed Sophos UTM 9.4 Home. I have not set about doing mu, except installing Sophos endpoint AV on a few systems. It would seem that the end point installed machines are not able to D/L any file and some (not all) are getting a notification…

Starting yesterday, our Application Control policy is blocking the following Windows 10 applications: Microsoft Store App Microsoft MSN Weather Microsoft MSN News Microsoft Calculator Has anyone else encountered this? Before I simply authorize…

Hi Guys, Have an issue with an endpoint now showing up in Sophos, tried running an update but the machine is not showing up. I cannot re-install the agent as tamper protection has gone through already to the device, but because I cannot see it in…

I have a machine failing to update, the error is the generic "ERROR: Could not find a source for updated packages". Sample of the log file is below, has anybody come across this before? Trace(2016-Oct-24 14:23:21): ALUpdate is starting. Trace(2016…

I have a device that started to show this error after a couple of days being powered off while the user was on a vacation: Client firewall policy Comparison failure Client firewall status Date/time Code Description 8/9/2016 10:40:30 AM e0140004…

I have recently upgraded several computers on our domain network to Windows 10. Since upgrading, SEC is reporting the error "Failed to connect to the firewall driver, error 2. Please restart your computer and, if the symptoms persist, contact Sophos…

Following an in-place upgrade from Windows 7 to Windows 10 in our lab environment the Sophos icon goes missing from the system/notification tray. Sophos still successfully updates and is working correctly post upgrade but the icon is missing. I believe…

Hi, I'm in the process of constructing a Windows 10 Pro 64 Bit Image so that we can start rolling out Surface Pro 4s to our users however when I try and remove Sophos AV I get the 1721 unable to un-install error due to a program not being able to…

I have Endpoint Standard. I just upgrade from Windows 7 to Windows 10. After the upgrade I received message "No Internet access" whenver I used Chrome or any browser. I have to stop the Sophos Web Update service then Internet Connection is back. However…

I assume this is some error on Sophos's part I also assume we can just "Turn on and Update Sophos Anti-Virus" but I thought I should ask here as support are taking forever on the phone.

Hi, We have many Windows 10 machines and they all now require the Upgrade to Windows 10 Enterprise, version 1511, 10586. When i start running through the upgrade process i am being notified that my current version of Sophos (Endpoint Security and…

Hello - I recently installed Sophos Endpoint Stand-alone Antivirus on one of my Clients' notebook, which was recently upgraded to Windows 10 64-bit. I have noticed, however, that the system tray icon shows "Sophos Protection Disabled" on the pop-up…

Data Control and Windows 10. I cant seem to get this to work. I have created a test group and put my machine in it. I have created a policy that has all of the Credit Card/Banking selected all with Email/Browsers etc. basically I selected everything and…

Hi all, I'm facing problem to start Cisco AnyConnect Secure Mobility Client after Sophos Endpoint security and control 10.3 installed. When I click on Cisco AnyConnect Secure Mobility client, it shows VPN Service not available. Second error message…

Hi, Currently running Enterprise Console 5.2.1 R2. Have just updated my computer to Windows 10 to do testing on it. Sophos on my computer was all screwed up, had to manually uninstall it. I couldn't even see the Sophos logo in my toolbar menu, so i…