Good Morning Sophos Community Thank you for your time looking at my question, I am new to this community and relatively new to Sophos. We as a business are currently running "Sophos Endpoint Security and Control" on about 2000 laptops \ Desktops…

The new SAV 10.7.6 Engine 3.70.2 for Preview Subscription is released since this afternoon. It was announced for October. https://community.sophos.com/kb/en-us/120189 So far the first tests are without problems. Best regards, André Peterhans

Hi, We set up the updating policy for MAC in SEC as smb path with a credential, but account gets locked every time. SEC Version: 5.5.0 IIS Version: 8

Hey All, The next XP/2003 Extended Support update has just been released to On Premise customers. Headline new releases, retirements and significant resubs Metadata update to provide better Sophos Deployment Packager tool support. This updates…

We started using Exploit Prevention recently, and so far it's only caught false positives. Some of the users have really been racking up the event counters. We've made exceptions for these things now, and would like the counters to go back to 0 for these…

Hi, I'm need to create some automated reports as the built in ones are very basic. Looking at the 'Dashboard > Protection > Out-of-date computers' shows most of the information I'm after, but I also want to limit this just to a particular OS (Windows…

We had a Sophos Version Upgrade Over This Weekend. Due to Which Around 5K systems Shows Up as Errors in SEC Dashboard In System Tray For Users, It Shows Sophos is Not Updated Clients Have Below Message On Console Tried - https://community…

After a successful update from 5.2.1 to 5.5.0 the message is still popping up that this version is not supported. Any help would be appreciated. Thanks.

Hi, Can someone tell me the difference between threat dismissed and threat cleaned up? we do have a siem tool in which sophos logs are integrated. Looking on the sophos logs i could see various action performed by the sophos on malware. Below are…

I have an open ticket with Sophos about this issue popping up on about 17 machines that were just recently updated to Windows 10 1703 from Windows 10 1607. Tried the following KB 114350 with Zero luck in getting this resolved. I have tried Uninstalling…

Whenever I try to create a new content matching rule and change the "Scan for content matching:" to "Any of these terms", click OK, it reverts back to "Exactly this phrase". See this gif for an explanation: https://imgur.com/a/cwCq2 Is this a bug? If…

Guten Morgen zusammen, eine kurze Frage: Wie lange darf ein Client ausgeschaltet / nicht erreichbar sein, bis er in der SEC als disconnected angezeigt wird?

I have automatic sync set up on Active Directory in Sophos Enterprise Console (version 5.5.0) which is working exactly how it should do, but I have a number of none Windows computers in Active Directory which can't have Sophos installed on them. However…

Hello, I'm attempting a Windows 10 install from the command line: \\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe -mng yes -scf -user "DOMAIN\SOPHOSUSER" -pwd MYPASSWORD -s -ni and while it download and installs fine, it doesn't pick up…

As stated, I am trying to get a report on a specific file extension, as opposed to the generic Virus/Malware category, anybody have any experience with this? Thanks in advance.

Hallo, ich wüsste gerne, ob es eine Lösung zu den folgenden Problem gibt. Wir haben eine Citrix Umgebung mit ca. 500 Benutzer. Jeder Anwender hat sein eigenes shared profile, worauf nur der Ersteller (der Mitarbeiter selbst) Zugriffsrechte hat…

Hi Guys, I am trying to upgrade my end-point enterprise from version 5.2 to 5.5. In the process, I keep stumbling to an error message "Encryption is installed, please migrate any computers and uninstall before continuing". At this point, am preventing…

Hi all, I've sophos management console running sophos protection version: 10.7.2.VE3.69.2 When it perform auto update an error has occurred said : Download of SAVXP failed from server http://[server_address]/updatemgr/CIDs/S066/SAVSCFXP/ with error…

Hi, We are currently running enterprise console 5.2.1 R2 on a Server 2003 32 bit platform with a local database. I am looking to upgrade to the latest version and have created a Server 2012r2 64 bit virtual machine in readiness. We are also running…

Hi, Hoping the forums could be some use as it turns out Sophos never reply to your support questions (nice) We are running SEC 5.3.1 Abit of background because its probably quite useful, not long ago we installed some VDI Infrastructure running…

Good morning, we have a sophos centralized installation. Sophos endopint security and control, version 10.7, is installed on the workstations. Regardless of the operating system (Windows 7 or 10 or server), it happens that I often find disabled access…

Hello, i have a problem with the SEC. I want to build an new SEC (complete new) and only want to import the "Device Control" configuration from the old server. I see that i can export the settings from the "old" SEC but find no function to import…

We have an SUM update server updating to the parent server. The SUM server is able to download the binaries from the parent server, and looking at View update manager details from SEC showed last successful download was recent. However, it was marked…

Hi there, Apologies if this issue is located in the wrong subforum. We are having issues with one machine out of hundreds that is showing the following error: Failed to install Sophos AutoUpdate: Package Authentication Failed - code 00000067. …

Hi, We have a number of end-points that do not appear to be reporting back to Enterprise Console that they are up-to-date, even although when I check on the end-point computer itself it actually is. Is there a reason that more end-points seem to be…