• Sophos Protection icon missing from System tray after upgrade from Windows 7 to Windows 10

    JohnCreehan
    JohnCreehan
    Following an in-place upgrade from Windows 7 to Windows 10 in our lab environment the Sophos icon goes missing from the system/notification tray. Sophos still successfully updates and is working correctly post upgrade but the icon is missing. I believe…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Problems re-installing SAV under Mac OSX 10.11

    FormerMember
    FormerMember
    Hello, I'm trying to re-install Sophos Anti-Virus Endpoint (Version number 9.2.4), which I downloaded from my university's website. I previously had it installed, but it somehow disappeared (at least I can't remember removing it), maybe during an update…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Cannot Remove Sophos AV 10.3.15 from Windows 10 Pro to build image

    AdrianKeeley
    AdrianKeeley
    Hi, I'm in the process of constructing a Windows 10 Pro 64 Bit Image so that we can start rolling out Surface Pro 4s to our users however when I try and remove Sophos AV I get the 1721 unable to un-install error due to a program not being able to…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Enpoint protection on a mac gives the message "Malware not cleaned up: 'DocDl-BBS' at '/'"

    JeroenAartse
    JeroenAartse
    On some mac clients we get several times a day a malware message. In the cloud we get the message "Malware not cleaned up: 'DocDl-BBS' at '/'". But when i open the quarantine manager on the client, there is no malware. When i scan (full) the client…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Unable to protect a new server 2012 R2 machine

    carolynwhile
    carolynwhile
    I am trying to protect a new server that I have created which is server 2012 R2. It is discovered but when I click to protect it I get the error "The applied software subscription does not contain software this computer can use". How do I overcome this…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Do i need to re-install sophos Enterprise console after evaluation period ends ?

    HectorSanchez
    HectorSanchez
    I am testing Sophos Enterprise Console in our network, when we decide to buy licences we have to re-install an re-configuring it ?
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Network Threat Protection not installed

    WahidNuryanto
    WahidNuryanto
    Hello, I already installed SAV 10.6, but there is no Sophos Network Threat Protection component installed on my computer. My SEC version is 5.3.0 and in the subscription for windows I chose Preview, because MTD only support for SAV version 10.6.0 above…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Enterprise Console not updating computers successfully on the network

    TylerMonteith
    TylerMonteith
    Multiple computers on my network under the "policy compliance" part either state Awaiting policy transfer or are greyed out and do not even seem like they are receiving the update. For some reason though at each computers it successful says under the…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Repeated Andr/DoidRoot-A alerts for temp files in Windows User Temp directory

    JW0914
    JW0914
    I've been receiving consistent alerts for what Sophos EPS is claiming is an Andr/DoidRoot-A virus/trojan infection, however because EPS locks the temp files immediately, I'm unable to verify what information is contained within them. This alert, according…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Linux or Ubunutu

    SurajPatel
    SurajPatel
    Which is the best to use for a CID installation for Sophos? Or rather which will produce the least amount of hardship trying to get it to work!
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Unable to uninstall old Sophos Endpoint Protection from client

    DavidBeattie
    DavidBeattie
    I have a client that has a trial version of Sophos Endpoint protection installed. We have since purchased a licence for EndPoint protection which is a slightly different version to the trial version installed. I have been trying to uninstall the older…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • All DC's reporting same error (ID 769 SAVOnAccess)

    AdamHarrison
    AdamHarrison
    Hi all, We have 4 DC's in our environment and they are all reporting Event ID 769 every 2 mins or so: "The on-access driver could not check device control for volume \Device\CdRom0" All are VM's if that helps. See snip. Thanks
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Endpoint security wont update detection data from 5.19

    WICETHelpdesk
    WICETHelpdesk
    We have a number of computers that are reporting out of date with detection data of 5.19 and virus data date of 15/09/2015, when you run an update now it completes successfully and there are no errors in the autoupdate log and last updated shows current…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Installation help for Ubuntu

    stevemeyer1
    stevemeyer1
    I'm looking for some help getting Sophos Endpoint installed on a new Ubuntu server. I've got a limited command of the Ubuntu command sets and I'm looking for a step by step type guide to set this up. I'm running the Enterprise Console 5.3.1 on my windows…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • I need to migrate a number of Macintosh Endpoints to a new console. What's the best way to do this? I've already taken care of my Windows clients.

    jcerio
    jcerio
    See above. I'd like to be able to automate this if possible.
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Email Alerting: How to exclude encrypted files from error report?

    AZ
    AZ
    For our member servers AV&HIPS policy I have all of the notification options checked. The client reports I am now receiving are full of errors pertaining to encrypted files, which is to be expected. It isn't clear to me if this reporting falls under…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • E-Mail Alerts for Application Control...

    JaysonScheuer
    JaysonScheuer
    I have setup an Application Control policy that will allow all applications to run but monitor any "blocked" activity. I am trying to setup e-mail alerts; I am told on the policy page that e-mail alerts are controlled by the AV & HIP policy. I have e…
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Will the client still get updates if unmanaged by enterprise console but has the correct update server?

    JoeJediKholinar
    JoeJediKholinar
    We have changed to a new Sophos server. I have a laptop that current is running Sophos endpoint security but I am unable to protect is using the enterprise console because it is not on the domain. I set the update address to the new server. Will the laptop…
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Endpoints appearing as unmanaged after SEC 5.2.1 re-install

    SimonCornish
    SimonCornish
    I recently had to reinstall SEC 5.2.1 after a server failure. I have detected all my endpoints and they all update fine but they appear in SEC as unmanaged, how do i get SEC to start managing them again? I've tried re-installing the client manually but…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Is there a way to push out an uninstall of the Endpoint Security and Control from the Enterprise Console?

    ThalhimerIT
    ThalhimerIT
    We need to remove Endpoint Security and Control from approx. 30 Windows PCs and I am trying to avoid having to touch each one individually.
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • How to import computer names to SEC, TXT file?

    richar gabriel alvarez gonzalez
    richar gabriel alvarez gonzalez
    How to import computer names to SEC, TXT file?
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Cisco AnyConnect Secure Mobility client unable to start after installed Endpoint security and control 10.3

    JayLeong
    JayLeong
    Hi all, I'm facing problem to start Cisco AnyConnect Secure Mobility Client after Sophos Endpoint security and control 10.3 installed. When I click on Cisco AnyConnect Secure Mobility client, it shows VPN Service not available. Second error message…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Failed to install SAVXP: The MSI has failed.

    ok_duck
    ok_duck
    Hi, Recently was upgrade to Windows 8.1 from Windows 7. Previously was work prefect but since upgraded to new windows so we need to reinstall back in the the same machine but we face this error "Failed to install SAVXP: The MSI has failed." Machine :…
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Upgrade to version 5.3 and now Enterprise Console won't open

    ChristineMeisinger
    ChristineMeisinger
    I ran the upgrade to 5.3 today and it seemed to install ok but then I try to open the enterprise console I get an error... "the version of enterprise console does not work with Sophos management service version 5.2.2.367 please upgrade the management…
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Windows 10 Enterprise Console/Endpoint Protection

    RyanChandler
    RyanChandler
    Hi, Currently running Enterprise Console 5.2.1 R2. Have just updated my computer to Windows 10 to do testing on it. Sophos on my computer was all screwed up, had to manually uninstall it. I couldn't even see the Sophos logo in my toolbar menu, so i…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
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