We are experiencing an issue where none of the Windows 7 and Server 2008R2 clients are reporting back to the SEC 5.5.2 console. They do not show as 'up to date'. You can not assign a policy and cannot 'update now.' This happened previously and Sophos…

We are using the Sophos Enterprise Console on-prem. My Nessus scanner is reporting that I'm missing an IDE file. It triggered on the 18th. I see IDE files in C:\Program Files (x86)\Sophos\Sophos Anti-Virus that were released after that date, but not the…

Hello, First of all, where are the Sophos Anti-Virus threads in this forum ? I do not know where to post this. Sorry about this. Then, I hope someone will answer that issue before I delete that program; I saw many others had the problem and never found…

I have standalone Sophos Endpoint Security and Control on my Windows 8.1 PC. On 21 Jan 2021 when updating directly from Sophos, an attempt was made to install a new version of AutoUpdate. This failed. The Application Event Log had: Product: Sophos AutoUpdate…

Hello everyone, we've got some endpoints which are not connected to the local network of our company the whole time. To make them able to update I've changed the Update location for Sophos AutoUpdate by editing the AllowLocalConfig line in file %ProgramData…

Hallo Miteinander, das ist meine erste Anfrage hier - ich hoffe ich mache alles richtig! Also, ich nutze auf 5 PCs (4x Win 10, 1x Win 7) Sophos Endpoint and Security Control. Das Log zeigt an dass seit gestern (13.09.2018 - 14:00 Uhr) keine Updates…

Hello, we are using "Endpoint Protection Advanced - Competitive Upgrade" It is not possible to run Update on standalone notebooks used outside from company network, with installed standalone version of sophos AV. Is it possible, that our product…

Hi guys, I've sophos Endpoint Protection Management sitting on a Linux Ubuntu box that i used as the management server for my windows servers. i would like to update some policies on the management console and this seems a bit difficult atm the Linux…

Hello, I've found a few posts with this same exact issue, however none of the fix actions have worked for me. I'm attempting to get Endpoint protection working from my UTM (SG430's in HA), I successfully downloaded and installed the client, however…

I installed a standalone version of Sophos Endpoint Protection and I want to configure the autoupdater of Sophos. On the primary location it asks for the address and username and password. I clicked on the address 'Sophos'. And I typed the username…

Hi, my organization provides already wireless access networks without IPv4. Everything works fine, windows updates, web-browsing and so on. We use DNS64/NAT64. Despite we have our own sophos-update-server with dualstack (ipv4/ipv6 and A/AAAA-ResourceRecords…

Hello, I am facing serious issue with Sophos support. We have 1000+ machines with different errors are failing updates. Below the errors are listed. Please advise if someone can help in this. 1. Failed to install Sophos System Protection: Error…

Hi, in the company we have an update problem for about 3 days. No Sophos manages to update itself. Always error "Time: 01/26/2018 11:02:22 Message: ERROR: Unable to find a source for updated packages Form: ALUpdate Process ID: 11876 Thread ID: 9992 "…

Je vous écris pour vous dire que la mise à jour automatique est en échec depuis ke crois 5 jours. J'ai une licence mis à disposition gracieusement par mon employeur (ministère des armées) Il s'agit de SOPHOS Endpoint Security and Control 10.7 sur machine…

Hello, This request is similar to the one which was discussed in below link. community.sophos.com/.../setup-switches-not-working-for-sophos-entpoint-security-and-control-9-5 The same effort i am trying to perform with my new offline installer…

Guten Morgen zusammen, eine kurze Frage: Wie lange darf ein Client ausgeschaltet / nicht erreichbar sein, bis er in der SEC als disconnected angezeigt wird?

Recently we had vesion update of Exploit Prevention from 3.5 to 3.6.x, However 1. This has ended up with a pending Reboot Status for all The Systems 2. Sophos in System Tray Shows Broken(Outdated) with an Red Mark - P.S - Panicked Users with Incident…

Hi Experts :) , I am facing an issue with the following ESC. We have Windows 7 and 10 OS installed in our environment. Below is the error I am getting. Actually the Update is failing with the below error, and sometimes it updates successfully but…

Hi there, Apologies if this issue is located in the wrong subforum. We are having issues with one machine out of hundreds that is showing the following error: Failed to install Sophos AutoUpdate: Package Authentication Failed - code 00000067. …

Buenas tardes: Estamos instalando sophos endpoint en los clientes finales, al terminar la instalacion sophos indica el siguiente error: Agent Update Status:Update Failed. Dias anteriores habia problemas con la conexion al servidor, actualmente…

Autoupdate for Sophos is failing on my server with below error. Product: Sophos Anti-Virus -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel…

I already registered a Windows and a Linux servers with no problem, but I am facing problems to get the registration after installing packages for AIX, Sparc Solaris and SLES 11SP1 Server. Updates are running ok on each server platform through http…

Time: 02/06/2017 19:45:28 Message: ERROR: Could not find a source for updated packages Module: ALUpdate Process ID: 1192 Thread ID: 1332 Update keeps failing - internet connection fine. used to work ok Any ideas on a fix?

Hello, I have recently migrated our Enterprise Console onto a new server and have successfully managed to point endpoint machines to the new updating server via the use of OU Containers and Group Policies. The problem is we have some machines…

Hi guys, We have recently started using Sophos AV Central Endpoint. It has been working fine so far, but I got an issue with that at the moment. I noticed that when a MacBook has Sophos installed and is re-imaged, Sophos installs again but it…