I'm running a full scan on a PC running Sophos Endpoint Security and Control version 10.6, managed by Sophos Enterprise Console. I get the error 'Administrator rights required for rootlet scan'. As this endpoints is managed by the SEC, how can I enable…

We are using Sophos Endpoit AV with Intercept X module for a month now. Some of our users are reporting problems with opening PDF documents ever since, like FrankBackes already reported with the use of Sophos Home Beta . I have received this complain…

Time: 02/06/2017 19:45:28 Message: ERROR: Could not find a source for updated packages Module: ALUpdate Process ID: 1192 Thread ID: 1332 Update keeps failing - internet connection fine. used to work ok Any ideas on a fix?

Hello, recently we deployed Sophos SSL VPN Client to our users and in the past month I have received about 10 incidents from about 5 users that the client icon (traffic signal) is missing from the notification tray. In case of an attempt to start the…

I'm currently having an issue with just one PC. This started a month or so ago when 10.6.4 was applied to all of the clients via the Recommended update policy. Network Threat Protection, System Protection, Remote Management System, AutoUpdate and Endpoint…

Hello, Iv'e a problem with a Sophos endpoint, I've 1 pc with windows 7 and from two days I've these events: Event User Device When Failed to install savxp: OS component missing or too old. STZ-OB\Admin STZ-OB 12/7/16 8:15 AM Failed to install…

Hi all... I suppose I'm an endpoint user (client?). Anyway, after doing a system scan of my Windows 7 64-bit pc, I got the following: unknown error 0x8000ffff while decomposing "documents" unknown error 0x8000ffff while decomposing "music" unknown…