On my personal pc I have recently discovered that sophos was installed, which I found odd since I had never installed it. I figured out it was because I put a work or school microsoft account on my personal pc and it was somehow installed without my consent…

I see a few Windows machines in Enterprise Console wich failed to install SAVXP the reason is that the software packet could not be authenticated (In German it says: SAVXP konnte nicht installiert werden: Paket konnte nicht authentifiziert werden). …

Hello I am trying to uninstall Sophos Endpoint from a Mac device. I have tried the remove Sophos endpoint software with the tamper protection pw but it fails. I also attempted to disable the tamper protection and ran the program again but still fails…

I am using a MacBook Pro. I had Sophos Endpoint as free anti-virus software. I have deleted Sophos from Applications and emptied the trash. No Sophos applications appear to be left on my MacBook. However, Sophos Endpoint still appears as an administrator…

We are using the Sophos Enterprise Console on-prem. My Nessus scanner is reporting that I'm missing an IDE file. It triggered on the 18th. I see IDE files in C:\Program Files (x86)\Sophos\Sophos Anti-Virus that were released after that date, but not the…

Hello, We have been asked to add the IOCs of BlackByte Ransomware into Sophos threat detections, how can we accomplish that?, we found the option of blocking applications, but does´t let us add an MD5. Or how can we be sure that this suspicious files…

Hello All, We found the issue, After we double click Sophos endpoint and click "Run" for installation on Windows7 after then pop-up windows disappear Please let us know to verify/resolve this issue Thank you for your kind support. If you need more…

1. What is working fine... savscan to Terminal screen works on this usb stick: sudo savscan /media/user/usb_4GB_F32 -ns Command line qualifiers are: -ns -ns not silent ( list files scanned) -s [*] : Run silently (do not list files scanned) Part2…

Same problem as this as this post but the solution was PM to the OP. (why not make it public?) W2K8 server using Sophos Cloud. Logs: Started C:\Users\blauserL~1\AppData\Local\Temp\sfl-2f342000\Setup.exe 2021-07-07T13:39:15.9227156Z INFO : Stage…

Script for Correction Services Good morning Sophos community, I would like to clear a doubt, we have a computer park with more than 8 thousand computers, we are currently running a script in this environment to make the correction of some Sophos services…

I am planning to install Sophos on couple of domain controllers. On most of the servers I have installed light weight agents to make sure system are running with our heavy scans and loads. With DC's I want to make sure that Sophos will not slow down them…

Hi everyone, during a migration from Sophos Enteprise Console 5.5.2 to a new server (still on-premise) quite a number of clients did not deactivate tamper protection, dispite it being deactivated in the old Enterprise Console. Now I am having issues…

Hey folks, its me with a question! So, one of our customers recently got themselfs a fancy new HP thin client. As per our standard procedure, we installed Sophos endpoint on it and shipped it out to them. Just recently however, we noticed we got a lot…

Hi, We are using Endpoint 5.5.0 and the issue is some users are disabling the Application control policy and some are disabling the Firewall. I need SEC to push the set policies timely to control end user's machines. Thanks in well advance. Regards…

Hello All, Currently running 5.5.2, as our main endpoint AV, which I inherited when I took over a network. We currently have 11 different Application Control groups. We currently pushed out Microsoft Teams, and authorized for each applicable group via…

Trace(2021-Jan-04 17:20:07): ALUpdate is starting. Trace(2021-Jan-04 17:20:07): AutoUpdate version: 5.16 Trace(2021-Jan-04 17:20:07): Build : 217387 Trace(2021-Jan-04 17:20:07): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)…

Hello everyone, we've got some endpoints which are not connected to the local network of our company the whole time. To make them able to update I've changed the Update location for Sophos AutoUpdate by editing the AllowLocalConfig line in file %ProgramData…

Can't add a reply to an old question, so hopefully this helps.... I was happy with a warning when trying to download an EXE or JAR file etc from the internet, to help protect users, but was not wanting this when trying to download our own JAR files…

Hi, Wondering if anyone has come across this error before on Sophos Enterprise Console please. I have about 15 or so computers on our Sophos Enterprise Console where they are reporting a firewall error as 'Event Decode Unavailable (Event Number: "-535560190…

Hello Sophos Community, Windows 2008R2 - Sophos Endpoint 10.8 Unable to uninstall, cannot locate package 'Sophos Anti-Virus.msi' in specific source path. It is correct, it is not there. Looking at Registry it says localpackage should be: C:\Windows…

Hello, I experienced a problem with Sophos Endpoint on Windows 10 OS, Microsoft Defender started reporting multiple false-positives - which is why we disabled MS defender but with doing that, Sophos Endpoint also stopped working. Problem was temporarily…

Hi All, Facing critical issue with bandwidth, Sophos is not blocking Adobe Download Manager and Adobe Update Manager. Whereas both are already in Blocked list under Application Control. Please advise for the solution. Thanks in well Adv. Fa…

I tried to install the endpoint agent on a laptop this past week and received the following error 2018-10-05T18:56:54.4674948Z ERROR : RetrievePolicyCommand::onRun() failed with std::exception: Bad response from existing connection: status code=503…

Hi. since upgrading to the latest version of SAV (10.8.2), the SEC is showing reboot required for the endpoints. This is expected, however if the endpoint is shutdown and then powered back up the next day, the reboot message does not disappear. The…

Hallo Miteinander, das ist meine erste Anfrage hier - ich hoffe ich mache alles richtig! Also, ich nutze auf 5 PCs (4x Win 10, 1x Win 7) Sophos Endpoint and Security Control. Das Log zeigt an dass seit gestern (13.09.2018 - 14:00 Uhr) keine Updates…