Sometimes when I'm working with a bunch of files in Photoshop, I get a Sophos randsomware message and Photoshop stops working. https://storesmart.com/Photoshop_error 16_1of2.jpg https://storesmart.com/Photoshop_error 16_2of2.jpg It happens about…

Sophos Endpoint won't install even after I've ran the removal program. new to sophos so what do i do?

Die Deinstallation ist nicht möglich: "Deinstallation fehlgeschlagen. Sophos Anti-Virus MSI nicht auffindbar." Auch eine erneute Installation (überschreiben) verändert die Ausgangssituation auch nicht. Uninstall impossible: "Uninstall failed. Sophos…

Hello, Iv'e a problem with a Sophos endpoint, I've 1 pc with windows 7 and from two days I've these events: Event User Device When Failed to install savxp: OS component missing or too old. STZ-OB\Admin STZ-OB 12/7/16 8:15 AM Failed to install…

Hallo, ich habe seit kurzem bei zwei unabhängigen Installationen das Problem, dass die Sophos Cient Firewall den kompletten Netzwerkverkehr blockiert. Selbst die Updates durch den SEC werden nicht mehr akzeptiert. Die einzige Möglichkeit ist, die…

Hi all I work in an environment with 2500 seats, all have Sophos AV on them We have had recommendation from new security guidelines to have all AV clients keep logs for 12 months I know the local log is stored in C:\ProgramData\Sophos\Sophos Anti…

Hi, I'm having real trouble installing Sophos on a number of machines. AutoUpdate, Network Threat Protection, Remote Management and System Protection install file but the AntiVirus fails with the following Windows Installer installed the product…

Hi Guys, Have an issue with an endpoint now showing up in Sophos, tried running an update but the machine is not showing up. I cannot re-install the agent as tamper protection has gone through already to the device, but because I cannot see it in…

I have a machine failing to update, the error is the generic "ERROR: Could not find a source for updated packages". Sample of the log file is below, has anybody come across this before? Trace(2016-Oct-24 14:23:21): ALUpdate is starting. Trace(2016…

Sophos installer creates a local AutoUpdate account using naming convention 'SophosSAU<machine-name>aaa' instead of 'SophosSAU<machine-name>0' which seems to be affecting our client computers thus preventing them from updating correctly. The 'aaa' section…

We're currently running Enterprise Console/Endpoint Protection; is there an upgrade path to the latest Endpoint/Intercept-X product?

Hi, I've been looking for a solid answer on how to do this and everything I'm finding seems like it isn't possible. I have a vendor application that has a requirement to exclude the following path: "C:\Users\<Windows USER_ID> \AppData\Roaming\Nuance…

I have a device that started to show this error after a couple of days being powered off while the user was on a vacation: Client firewall policy Comparison failure Client firewall status Date/time Code Description 8/9/2016 10:40:30 AM e0140004…

After moving Enterprise Console to a new server, I need to uninstall the Endpoint Security and Control client so I can re-protect the new server from the new Console. I am not able to uninstall the client. I get the following error in the Sohpos Anti…

Good morning, Network setup Clients are pre-configured to use the existing relays (avrelay01, avrelay02) as update sources. The primary update source called avmain updates from sophos and pushes any updates to the relays. It has a SEC installed…

I'm running vers. 10.6, which updates successfully. The only two buttons that aren't greyed-out are the "View Updating Log" & "Configure Updating". We need On-access scanning to be enabled. Thanks!

Hello all - I have SAV 10.3 installed on a Windows 7 machine. The client came gratus from a prior employer. It appears that the update server has taken a permanent nap, and connections to SOPHOS directly are not working. When I attempt to uninstall…

I am trying to implement ICAP capabilities into SAV-DI to scan files and have currently got a service that seems to work for the most part. However I am encountering a problem. When I send the IP and port to the ICAP server a preview size is also required…

So I am running Sophos Endpoint Security and Control version 10.3. The OS is Windows 7 Ultimate. I'm just wondering if it's up to date. I remember last night it said "Last checked for updates 23-03-16" but now it's saying "Updating: Failed". It is also…

Hello, I'm trying to re-install Sophos Anti-Virus Endpoint (Version number 9.2.4), which I downloaded from my university's website. I previously had it installed, but it somehow disappeared (at least I can't remember removing it), maybe during an update…

This software have never updated since I bought it 5 yrs ago. (on three year buys) How do you get it to update? Time: 1/16/2016 13:16:32 Message: AutoUpdate finished Module: ALUpdate Process ID: 12032 Thread ID: 7092 Time: 1/16/2016 13:16:31 Message…

Im running with SAV 9.2.8 on El Capitan, but under path of /Applications/Sophos Anti-Virus.app/Contents/Info.plist, CFBundleShortVersionString is showing 9.2.4. i don't know why this is happening, maybe a bug or on purpose. as far as i know, key of…

I just upgraded my op system to Windows 10, but now I cant get my Sophos Endpoint to allow me to access the internet? I had to disable the firewall in Sophos just to be able to get to the tech support. Help!