• Sophos Email and Pop3-SMTP-IMAP

    ENW Engineering
    ENW Engineering
    Hi. [BACKGROUND] - Email hosted with 3rd party offering POP3, SMTP and IMAP (Mail server is not Exchange) - Subscribed to Sophos Central, did all necessary configuration [FOR INBOUND ONLY, NO OUTBOUND] on Email Security. Inbound Destination set to domain…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • IP Delist

    Catalin Stefanel1
    Catalin Stefanel1
    Hello, On which page can this be checked and IP removed ? And more important if some email headers can be provided to also check our logs ? 550-Sophos Anti Spam Engine has blocked this Email because the sender IP 550 Address is blacklisted.
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Emails being blocked to certain addresses by uri.cal1.sophosxl.com

    Jorge Benítez
    Jorge Benítez
    For some time now, some emails that I have been sending from Outlook are bouncing. At the moment an email arrives informing me of the following error: 554 5.7.1 Service unavailable; Sender address [xxx.yyy@xyz.com] blocked using uri.cal1.sophosxl.com…
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Mails quarantined multiple times in email Security and data protect

    prifesport
    prifesport
    Hello all, I am currently starting to use Sophos Central Mail. First tests with the end-user quarantine have shown that released mails sometimes end up in the quarantine again after being released by another policy. Here is the process I am observing…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Email does not get through

    Chriz
    Chriz
    Hello, a sender does not come through by email. There are no entries in the quarantine or data control report either. So Sophos never received it. The sender gets the following message: Hi. This is the qmail-send program at *.com. I'm afraid…
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Block email in Chinese!

    Technik LMSaar
    Technik LMSaar
    Can someone help me? Wants to block/spam emails with Chinese characters. How should I proceed? Many greetings
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Central Email Gateway TOC Cannot send this item

    McDuck
    McDuck
    My client has been using the email gateway for some years now. About 6 months ago my client reported that emails would not send, they received a message saying Cannot send this item. After investigating I found it related to long URL's, once an email…
    • Answered
    • over 3 years ago
    • Sophos Email
    • Discussions
  • Trying to Contact About Purchase + Some Questions

    Matthew Bartlett1
    Matthew Bartlett1
    Hi, I am currently running the trial of Sophos Central Email Security. We had been using Barracuda up until now but recently we have been having issues and I am looking at alternatives. I want to discuss the offering but all UK telephone numbers…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Email sécurity

    Tovokery RABEHAJA
    Tovokery RABEHAJA
    bonjour, nous venons recement de configurer email security et nous avons un problème sur l'affichage du tableau de bord. On à déjà utiliser AD sync pour importer les boites de réception a protéger mais aucune information ne s'affiche sur le tableau…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Mails sent from alias rejected by gateway.

    Günter Gruber
    Günter Gruber
    Hello I am using an on premise exchange server (but the same behavior is with O365). Scenario/setup : Exchange 2 domains: domain1.com and domain2.com and setup in Sophos Central with inbound and outbound mail flow through central email and ADSync for…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Email Delivery Pending /Failures

    Ninjatech1969
    Ninjatech1969
    Hello All, We are having issues with mail delivery today. Looking at the logs in Exchange I am seeing the following entries. Anyone else having issue? Reason: [{LED=450 4.4.317 Cannot connect to remote server [Message=451 4.4.0 Socket error SocketError…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sophos Central Email! How to handle current user last name changes

    Ninjatech1969
    Ninjatech1969
    Hey all, How do you handle last name changes for a current user. I can't find a way to do this? The only thing I think I can do is to delete the original account in central and create new account but that means you will lose their allow/block list and…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sophos Central Email Relay Options

    admin_idl
    admin_idl
    Hello, An external service should be able to relay via Sophos Central. The IP address has already been added under "Address/Domain/IP address". Unfortunately, we receive the error message "554 5.7.1 : Recipient address rejected: Access denied". Which…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • block an excel file that contains a certain name

    MahmoudMohsen
    MahmoudMohsen
    I host my company's mail server via the cloud using Sophos Mail Security I want to block an excel file containing a certain name from sending via email How can I do this I like your suggestion
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sophos DNS records on our hosting

    Jan Novak
    Jan Novak
    We have DNS records of Sophos on our hosting. It was set up by company that installed Sophos Central at our company. Whenever IP adresses of Sophos change, e-mails stop coming until I edit DNS records and put in new correct IP adresses. Is this the right…
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • AD Sync + Email Alias

    Ryan Arnold1
    Ryan Arnold1
    Hello- When syncing users via AD Sync, the edit button for adding aliases is not clickable. Is there a certain AD attribute that needs to be added to be able to have aliases for these users? This obviously isn't a problem if the user's mailbox is manually…
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sending welcome E-Mail to existing Users

    Dirk Sandmann
    Dirk Sandmann
    Hello, we are new to Sophos Email Security. We have the problem, that no user can login to the Self-Service Portal to release the Quarantined Messages. The Sophos Central Self Service Portal access is activated. How do I send a Welcome Message…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • How to Block email with both empty body and subject in Sophos Central - Email Security

    Angel_ITOS
    Angel_ITOS
    Hi, I'm trying to see the option to be able to block incoming emails with empty subject and body, but I can't figure out how to do it. Is there any option to apply it? I appreciate the attention and support. Regards!!
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sophos Email Gateway - thoughts?

    hayana jen
    hayana jen
    What are your thoughts? It's come time that we need to put something in front of Exchange Online... we've created rules over the years that have filtered out much of the spoof/impersonation attempts and EOP does an okay job... but more and more is getting…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Recipient address rejected: Access denied error on Email Gateway

    Victor G
    Victor G
    Hi, I am currently in trial mode and doing some email sending with a test domain. It is a hosted on MS 365 I believe I have everything setup correctly but I am receiving this error when sending from an outside address Any ideas on what may be wrong…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Email Banners in Shared Mailboxes do not have the block / allow sender options. They need it.

    Shawn Adams
    Shawn Adams
    We have the "Caution! This message was sent from outside your organization." Banners turned on in our email protection. In the normal user mailboxes the options to allow / block sender is shown. In the shared mailboxes the banner is shown but the…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • DLP Quarantine emails do not show up in the user email!

    Chriz
    Chriz
    Hello, we have the problem that emails detected as DLP violation were moved to quarantine according to Cloud Portal. However, these are not showing up in the customer's quarantine emails for them to release. How can we solve the problem?
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sophos Email DLP Rules - HIPAA

    Steve Spragg
    Steve Spragg
    We are seeing false positives for the rule " Protected health information (PHI) related terms [USA] ", specifically because it it looking for terms related to or near PHI and not necessarily the PHI itself. I have tried combining several PII CCLs with…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Email Security and "Catch-all" mailbox

    MiLe
    MiLe
    I noticed that any email not whitelisted by Sophos Email Security gateway will be rejected. What about if my organization wants to catch all emails with typos in it? We have a spot to put those so we don't miss any email. Thanks!
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Email Security - Protected Mailboxes vs Unprotected

    MiLe
    MiLe
    Hello, I've been playing with Email Security and it seems that if an address for the domain is not part of the protected mailboxes list, it will be denied and rejected by the Sophos Gateway? Is there a way to say: "if not in the list, just forward and…
    • over 2 years ago
    • Sophos Email
    • Discussions
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