I've searched the forums but haven't found exactly this use-case. I'm trying to send an email to a domain, but it's being rejected by its MTA with the message 554 5.7.1 Service unavailable; Client host [x.x.x.x] is blacklisted When I visit the lookup…

Hello Sophos Email friends, I'd like to suggest a new function in the "smart banner" page where we can mark messages as spam. It would be nice to have the possibility to mark the whole domain as spam, p.e. What do you think about this…

I've tried adding in *abc@sendgrid.net as an external email address but the policy does not seem to be applying. Documentation says that the policy applies to the SMTP From rather than the Header From (which in this case is annoying). My gut feel…

Hello, in email security I would like the blocked sender not to receive the email with error XGEMAIL_0009. Is it possible to configure something like this? Thank you

Strangely, if an email address is added to the Admin Allow list and the Bulk action is quarantine, the email still gets quarantine. Surely if an email address is listed on the Admin Allow list it should skip the Bulk email check, just as it skips…

hi Community, I have switched the mail flow from an XGS Firewall to Central Email. Unfortunately, I made a mistake and configured a duplicate sender verification, on both the XGS Firewall and Central. Now, several emails are showing up in the Message…

Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Requirements Configurations…

Hi all, Just wonder if how can I determine if the Mailbox is licensed or unlicensed? and what is the indicator that the mailbox is unlicensed? Since some of my licensed mailbox is inactive but still consuming the license. Thank you so much.

We've started to get emails coming in tagged with [SUSPECTED PHISHING] I'm guessing this is something new, but I can't see anywhere in the policy settings where we can block these emails, or change the tag. Preferably, I'd like to Quarantine these…

Hello. Regarding to the following discussion community.sophos.com/.../outgoing-emails-from-mailflow-arrive-in-spam I have a question. We have the same problem. Is there a solution to this now? We use Sophos Mailflow and the error "arc=fail" can be found…

Product: Sophos Central Adv Email Gateway GOAL: Not reduce security PROBLEM: Company A acquires Company B and sets up email forwarding for newly acquired users in its own (Company A) tenant. DETAILS: Company B retains its Sophos Email Gateway and…

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Background Phishing to Obtain Login Credentials…

Hi Everyone! Do you have Inbound emails failing to be sent to the M365 email host after configuring Sophos Email gateway mode? If so, please read on. Scenario You have a Microsoft 365 email host as a final destination. After configuring Sophos…

Hi When I put email or domain in the inbound block, is it possible that the users will see it in the quarantine as blocked? Shay

Hi If I select the show in quarantine, is there a way that the user will not be able to release dangerous email, that was blocked because of dangerous links or attachment with malicious? I want him to know about the quarantine email. Shay

Hello Team, How can i enable Sophos Email EAP Program? Do i need invitation code from You? if yes then could you please send me invitation code on my email? Thanks Amit Kumar Sharma

Hi Problem with some of our customers, in the policy the Domain Anomaly check is enabled. Since this morning almost all the mails failed with Domain Anomaly check. Is there a problem with policy or the algorithm? Shay

Hello, is it possible to set a default language for all users for the self-service (Quarantine) portal? Thanks.

Hello i have email security policies and i configured URl Protection. So, when user sends an email with a link, sohpos check the link and hide i see https://doc.sophos.com/central/customer/help/en-us/ManageYourProducts/EmailSecurity/EmailSecurityPolicy…

I can't see anything in the Knowledge Base but is there a way to see what emails our users have released from Quarantine? Any built in report that shows an email was previously quarantined but since been released?

Have been observing emails passing through Sophos Mailflow > Email Policies > Header Anomalies checks without issues where they really should be failing. It seems that email policies are hierarchical and stop processing proceeding with the Header and…

User Thomas asked basically the same question I have 2 years ago and didn't receive an answer. DMARC Setup - Step By Step Guide - Email Gateway So once again, what are the proper rua and ruf settings for Sophos Email, or should I send them to one…

Hey, today i noticed the quarantine report from E-Mail Central is incomplete. After logging in in self service portal, there are quite more emails in quarantine as shown in the delivered reports. We set up sending reports four times a day, but there…

Hello, we kinda got suprised with a strange issue where external customers doesn't get a bounce back (mail could not get delivered) mail from our Sophos MTA (Sophos Central E-Mail Gateway). So they assume the e-mail got delivered successfully. I did…

Hi, We're trying out the Email Protection from Sophos to see if it is any good for us, especially the VIP users and Clawback features. We managed to configure this for the first time, and it was working for a week or so. During initial config, we…