I am hoping I am in the right forum for this question, looking for assistance with Sophos Central Email Security... When you add a domain to the block list, is it possible to whitelist a single address within that domain? For example, we get a lot…

We use MailChimp to send comms to our business and Sophos Email Gateway blocks messages from it with reasoning "Bulk". Mailchimp uses our Domain name as an envelop, so we whitelist the address "comms@domainname.com" to allow messages to be delivered…

Hello Sophos Community, We have recently implemented SPF and DKIM protection to our email which was fairly simple due to Sophos providing work-through guides and support. However, implementing DMARC is proving harder to implement. Currently, we have a…

HI We use Gmail and I have just started to implement Sophos Email. Why do we need to use Sophos for email protection when we can get most of this from gmail? Thanks

Hi I would like to load multiple email addresses/domains to the blacklist but I can't see an option for that, is there a way of doing this. I have about 1000 to add. TIA Simon

Hello, we are migrating from internal exchange to office 365 and we already use Sophos central email gateway to filter mail to our internal exchange server so this should be a pretty straightforward switch but I want to make sure we don't miss anything…

The end user guide for receiving Secure Messages ( https://docs.sophos.com/central/Secure/Help/en-us/central/Secure/concepts/EncryptedPdfMessages.html ) tells the recipient several times if they have issues, to contact the organization (us) sending the…

I am working with a client that has a 365 mail contact (Support-Zendesk) with an alias of support@customerdomain.com that redirects to their Zendesk email (support@CSTMR.zendesk.com) to open tickets. Since this isn't an AD object, it isn't synced with…

Hi, I am actually merging an Office 365 tenant to another Tenant. So, the source tenant is using Sophos with a rule to bypass EOP for all messages coming for all users. (As proposed by the Sophos Documentation) Now, this rule to bypass EOP should…

I currently have email incoming to Sophos and then going to Office 365. I need to remove the email domain from one O365 tenant and add it to a different tenant, but I don't want any email to bounce or get lost. Will Sophos automatically hold onto the…

Hello all, We should have been receiving emails from Sophos regarding an MTR incident, but we never did. I went into Email Gateway > Message Trace and looked for the email address on the dates expected and we can see entries for the missing emails…

Hello, I'm searching the possibility in Sophos Central Mail to block password protected archives. For UTM this is possible, but I don't find it in central. In the DLP policy I only find the category archives, but i.e. also "Office password protected…

I'm trying to do some testing with the Sophos Email Gateway integration with Google Workspace for our organization. Things have been going well but I'm having trouble getting it to work sending to email groups. I added the group in Sophos and made sure…

Please help me configure outbound email. I configured it by myself but i keep getting this error when i run test below "Test status: Test failed. DNS record does not match. Please check your DNS records and try again."

My organization would like to test this before implementing; can you switch between web portal (Pull) and Push encryption? Will this adversely affect anyone who has received a secure email using the push method prior to the change? Is there any documentation…

Hi Guys, our customer has the following issue with Sophos Central Mail Incoming mails are getting blocked due to DLP violations because of the file ending .p7s - which comes with the mail signatures. If the customer accepts the mail the certificate…

Hello All, I have configured DKIM in Sophos Central and have added the entry in Godaddy. My question is what do I do with the DKIM settings in Office 365. In O365 I still have that DKIM enabled and the entry is also in my GoDaddy. What should I…

I want to know if we allow users to create there own allow/block lists, if they allow an address does that bypass all the checks in the same way that the admin allow list does? We are reluctant to allow users to add allow entries if they bypass malicious…

Hey Folks, I've setup the email advanced on a test domain in my organisation for the sole purpose to see how the VIP protection works (and other items, but they're not in question here). So it's all setup and seems fine, I get the impersonation banner…

Hi All, Perhaps some one can be so kind to enlighten me to this, How does the flow work for Sophos email security once the MX record had been changed. Do all mails for that domain go to Sophos for filtering , Then to the office 365 mailboxes then…

I have tried to set this up and just continues to fail. "Failed to create connection" . I've tried twice with the same result. I'm Super Admin in Sophos and a Global Admin in O365...Can anyone confirm this is working?

Hi I need to change a customers email routing from their on premises exchange to O365. They used to route inbound emails from Sophos to On-prem but now all the mailboxes are in O365 we want to point the destination at o365 so they can have their exchange…

Hello All, Does Sophos Central Email Email Gateway supports Office 365 GCC. Will we lose any features such as Managing Spam via SSP. Thanks

How can we setup our email encryption to have a flag or an icon that will identify the email as encrypted when looking at the sent items folder? Our old encryption program has a padlock icon next to the encrypted email that quickly tells us that that…

Can we put multiple subject line tags or is it limited to to just one tag? Right not we have secure: on this field but would like add another one. Thanks