• Can't add M365 Mailflow Domain

    James Gagne
    James Gagne
    Get a red X after logging in twice to O365 to allow adding mailflow domain. Tried with firefox then with edge, same result. Is this a bug? This tenant already has 3 domains connected.
    • over 1 year ago
    • Sophos Email
    • Discussions
  • Sophos filtered Email to M365 - Microsoft then removing legit emails as High Confidence Phish

    Dennis Jones
    Dennis Jones
    We have many clients on Sophos filtering of email before delivery to m365 Yesterday we had several clients, where the email was "removed" (after delivery) from their inboxes and taken back to M365 quarantine as a "high confidence phish" Essentially it…
    • Answered
    • over 1 year ago
    • Sophos Email
    • Discussions
  • Outbound mail Exchange with Sophos relay

    Tovo RAKOTOZANANY
    Tovo RAKOTOZANANY
    Hi All, We have to add this relay relay-us-west-2.prod.hydra.sophos.com for our oublound exchange email . However we can't reached this endpoint , is there any thing need to be permise ? BR Tovo
    • over 1 year ago
    • Sophos Email
    • Discussions
  • Email Banners in Shared Mailboxes do not have the block / allow sender options. They need it.

    Joel Redl da Silva
    Joel Redl da Silva
    Hey Everyone According to the answer in this Ticket: Email Banners in Shared Mailboxes do not have the block / allow sender options. They need it. the function isn't available on shared mailboxes. According to our customer, the function was there…
    • over 1 year ago
    • Sophos Email
    • Discussions
  • Sophos Outlook Add-In Connection issue

    Niklas Polka
    Niklas Polka
    Hello, I have a problem with the Outlook Add-In. I have deployed the add-in to a customer. The customer is using an Office 2019 Pro version on Session Hosts server. The add-in could also be installed successfully, but as soon as the customer wants…
    • over 1 year ago
    • Sophos Email
    • Discussions
  • Does Sophos Email support policies at the header level?

    BBallLAL
    BBallLAL
    We currently use a Sophos Email Appliance that is going EOL in July. I'm trying to see if Sophos Email will fit our needs. Does Sophos Email support rules to block email at the header level? We'd need to be able to block by keywords (string or expression…
    • Answered
    • over 1 year ago
    • Sophos Email
    • Discussions
  • Sophos Central Delivery Queue trying to deliver an email to mailto:do-not-reply@central.sophos.com since Saturday.

    Shawn Adams
    Shawn Adams
    My coworker was on vacation and had an autoreply setup in Outlook. So of course it sent an email to the "do not reply" Is there somewhere I can set how many times it should try to deliver the message then quit? As you can see below its enough to almost…
    • Answered
    • over 1 year ago
    • Sophos Email
    • Discussions
  • missing logs for blocked mails

    dirk privat
    dirk privat
    Hello everyone, Within "Email Security - Message Summary" I see some "real-time blocked" messages. I need information about these blocked mails Sender / IP / Subject / . This is necessary because I'm expecting some (automated) mails that don't arrive…
    • over 1 year ago
    • Sophos Email
    • Discussions
  • Self Service - Emergency Inbox

    Bruce Brothers
    Bruce Brothers
    Just started using Sophos Self Service and I am at the Emergency inbox. I have a ton of emails from my external vendor, I have hit Allow in the first conversation. It added the vendor to the allow list. I have waited over 24 hours and there is no incoming…
    • over 1 year ago
    • Sophos Email
    • Discussions
  • Problem Email security setup

    Juan Barrera
    Juan Barrera
    Hi All im trying to try email security, but when i want to configure email gateway my domain is verified but nothing happens when saving my configuration: Does somebody have the same problem? how to fix it? Kind REgards Juan
    • over 1 year ago
    • Sophos Email
    • Discussions
  • Is there is a way to recover deleted emails for blocked domain?

    Mohammed Alobaidi
    Mohammed Alobaidi
    Hi, There was a domain that we accidently blocked its domain. I have checked its domain and found many emails were deleted by Sophos. After allowing that domain, is there a way to recover those deleted emails? Thanks,
    • over 1 year ago
    • Sophos Email
    • Discussions
  • Sophos Email Banner "Allow Sender"

    Ninjatech1969
    Ninjatech1969
    Hello All, Clarifications on the Email Banners: We have received an external email and we clicked on the "Allow Sender" We get new emails from the same sender and the banner to Allow Sender or Block is still showing. Is that how it's suppose to work…
    • over 1 year ago
    • Sophos Email
    • Discussions
  • Smart Banner "Allow List" Not working

    Richard Lucky
    Richard Lucky
    Hi, We are moving our servicedesk portal to the cloud and they have a mail service I would like to utilize. The native mail service will spoof our servicedesk account email address so that replies seemingly come from our internal account. The vendor has…
    • Answered
    • over 1 year ago
    • Sophos Email
    • Discussions
  • Block an email domain across all tenants

    TimAlbertson
    TimAlbertson
    How is that we still cannot block a malicious email domain for all of our tenants at once? After all these years. What a critical function that doesn't exist. Reflexion had this functionality. Sophos bought Reflexion. When bad emails slip through (happens…
    • Answered
    • over 1 year ago
    • Sophos Email
    • Discussions
  • Sophos Central Email - Logging of missing mailboxes

    Dirk Sandmann
    Dirk Sandmann
    Hello, I tried to find a way to see which User are missing a mailbox. We configured some domains which will be scanned by Sophos. Now we get on some email addresses the error code ‎"550 5.7.1 Command rejected‎" in our exchange. Which often means…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sophos Central Email API?

    jamesharper
    jamesharper
    Is there anything on the roadmap for this? We use a 3rd party Security Awareness product that includes a Phish Testing feature (*). This requires a large number of exceptions, and adding and checking them across a large number of tenants is tedious so…
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Email Security - Export Inbound Allow/Block List

    User1987
    User1987
    Hello, Currently there is no way to export the "Email Security - inbound allow/block" list from Sophos central. Has anybody found a workaround to this? We have a substantially long list and would like to do make a copy of it. Any help is much appreciated…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • MTA-STS with Sophos Central Email

    LuNie
    LuNie
    Hello, does anyone here have MTA-STS running with Sophos Central Email and can report their experience here? Is this even possible or were there problems with the implementation? Best regards, Lukas
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Cant seem to get whitelist right... what am I doing wrong?

    Tim Boser
    Tim Boser
    I want to get every email from a particular domain: buffnews.com I added .buffnews.com and *@buffnews.com to the global whitelist. BUT then this email address was placed into my quarantine email <email@email.buffnews.com.com> Any idea why and how…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Self Service Portal - users not getting email to setup

    SGICT
    SGICT
    Hi all, I hope someone can help me please. I've got Sophos Email setup and working perfectly with M365 mailboxes but one thing I can't seem to get working is allowing users access to Self service portal. The setup email to the user never arrives (I…
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Web portal encryption & S/MIME

    Infinigate
    Infinigate
    hello, we have S/MIME activated. But for some recipients we want to use web portal encryption. We tag the subject line with web portal encryption, but the mail will still be encrypted using S/MIME. will sophos include an order of which encryption…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Getting "Something went wrong while adding new domain." when try to setup MailFlow

    MIna Aziz1
    MIna Aziz1
    I'm getting "Something went wrong while adding new domain." when i'm trying to add new Domain to Email Protection/MailFlow page. Azure DC Application already syncing and groups/users are in sync correctly. But i'm getting this error once i press "Setup…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Convert Mailbox to Distribution List

    Ninjatech1969
    Ninjatech1969
    What is the proper procedure when a mailbox gets converted into Shared Mailbox in Office 365 and we want to apply the same in Sophos Central Email Security? Is that possible?
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sophos Email Advanced: Push Encryption vs Portal Encryption

    Aaron Piniewski
    Aaron Piniewski
    Hello all, Our company currently does not offer the portal encryption and uses the standard push encryption. Does anyone know if the Portal Encryption allows users to send Encrypted emails internally? Or can anything be changed to allow the end users…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Forwarding Email from Exchange 2019 not working

    JTK
    JTK
    I have outbound emails filtered through Sophos and in the outbound gateway I have the ip of the firewall. The client can send emails out normally using outlook. The issue is when we have a mailbox set up to forward mail to a contact through the recipient…
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
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