is there a way to verify a 2nd mailserver as trusted without getting header anomaly triggered? We got an external mail service (Amazon SES) for sending mail batches for newsletter etc. Some of those mails will be send towards internal which tiggers a…

Hi I have Data Controls policy enables for attachments quarantine. The Use Sophos list(recommended) is selected. How can I bypass this policy for internal users? Shay

Hello Community, I'm using Thunderbird as email reader and I've got the problem that the source code of the new quarantine reports are using <a href=""><button>releasey</button></a> for the new blue "release" and "delete" buttons. Thunderbird…

Hi The quarantine report that the users are getting is changed, is there a way configure the report? Shay

Hi, is it possible for Central eMail Advanced Customers to receive Quarantine Summary emails in other languages than in english? Thank You

Hi One of our customers, in different times, got the same email. the mail was categorized as spam but still arrived in inbox. I initiated a clawback to all messages. The policy says that if it spam at any level quarantine the message. case number…

Product: Sophos Central Adv Email Gateway GOAL: Not reduce security PROBLEM: Company A acquires Company B and sets up email forwarding for newly acquired users in its own (Company A) tenant. DETAILS: Company B retains its Sophos Email Gateway and…

Hi If I select the show in quarantine, is there a way that the user will not be able to release dangerous email, that was blocked because of dangerous links or attachment with malicious? I want him to know about the quarantine email. Shay

Hello, is it possible to set a default language for all users for the self-service (Quarantine) portal? Thanks.

I can't see anything in the Knowledge Base but is there a way to see what emails our users have released from Quarantine? Any built in report that shows an email was previously quarantined but since been released?

Hey, today i noticed the quarantine report from E-Mail Central is incomplete. After logging in in self service portal, there are quite more emails in quarantine as shown in the delivered reports. We set up sending reports four times a day, but there…

Hi, i'm thinking about to enable Quarantine Messages in Sophos Central Email, so that users can manage their Quarantine. If i'am right, at email protection on appliances, user could not release quarantined mails that where recognized as malware or…

I would like to request a minor enhancement to the quarantine overview feature. Sorting Options: It would be helpful to have the ability to sort quarantined messages by sender, recipient, and subject. Pagination Settings: Additionally, it would be…

Hi I need to change the logo that is shown in the quarantine summary email. How can I do it? Shay

Hi Is there a way to send quarantine summary email every time an email is blocked? Shay

Hi everyone, I created a policy in "email security" to allow users to get a summary of quarantined email, but I don't want that user can auto Release or Delete the quarantine mail I want users to be able to see what was quarantined and when they decide…

Hi Team, We have a problem with outgoing emails where some legitimate emails are deleted because they are marked as SPAM. Why are some outgoing emails marked as SPAM deleted, I have a question for Sophos. Why shouldn't these emails be quarantined…

Hi, There was a domain that we accidently blocked its domain. I have checked its domain and found many emails were deleted by Sophos. After allowing that domain, is there a way to recover those deleted emails? Thanks,

Hello all, I am currently starting to use Sophos Central Mail. First tests with the end-user quarantine have shown that released mails sometimes end up in the quarantine again after being released by another policy. Here is the process I am observing…

Hello, we are new to Sophos Email Security. We have the problem, that no user can login to the Self-Service Portal to release the Quarantined Messages. The Sophos Central Self Service Portal access is activated. How do I send a Welcome Message…

I have a quick question regarding the management of quarantine emails for a distribution list. I know for group emails you are able to assign an owner that will see the group when they log in to Sophos Central, but we have a few customers that are also…

I miss a refresh button in Quarantined Messages

Every time I use them the emails simply reappear? can anyone help?

Is there a way or a plan to allow self service portal users to select multiple emails?

Is it possible to configure Sophos Central to automatically delete quarantined messages that have been flagged as having a Malicious URL?