We have the "Caution! This message was sent from outside your organization." Banners turned on in our email protection. In the normal user mailboxes the options to allow / block sender is shown. In the shared mailboxes the banner is shown but the…

Hello, we have the problem that emails detected as DLP violation were moved to quarantine according to Cloud Portal. However, these are not showing up in the customer's quarantine emails for them to release. How can we solve the problem?

We are seeing false positives for the rule " Protected health information (PHI) related terms [USA] ", specifically because it it looking for terms related to or near PHI and not necessarily the PHI itself. I have tried combining several PII CCLs with…

Dear Support Team, can you please change that? This is the only reason why I still need to run SG as a virtual machine

We are currently migrating from Exchange 2013 with Sophos Gateway to Exchange Online with Sophos Mailflow but unclear how to proceed. I've requested support a number of times but they keep pointing to a document that that outlines the move M365 Gateway…

Hallo Forum, ich habe den Hinweis in Central erhalten unseren M365 Account zu integrieren. Den automatischen Prozess habe ich erfolgreich angestoßen. Die MX Records haben wir deshalb gemäß M365-Admin Portal (von Sophos zu Microsoft) geändert. Jetzt…

Hello, Our customer uses Sophos Central Email. Unfortunately, he constantly receives emails from himself (fake sender). How can we stop this from happening? " To: info@**** Subject: There is an overdue payment under your name. Please, settle your…

For inbound mail is there a whitlist. Not for outbound. I want to make it possible to make exceptions for some e-mail addresses. For example we mail out CRM software and now Sophos think it is relay and I can’t use Sophos for outbound mail.

Hi all !! I have a situation where the Sophos email solution correctly allows the delivery of an email but in the outlook application it is received in a folder called sophos_snd_quarantine. Not finding that folder inside the outlook application. …

Messages are being rejected by GMail with DMARC failures. Most of the messages are from well known senders such as Google, Microsoft, and the USDA. The senders' DKIM is in order and we have correct DMARC, SPF and DKIM settings with respect to our DNS…

Good day, I am currently testing Sophos Central Email Advanced. I want to allow users to do the following: 1. If S/MIME is available - to encrypt messages fully automatically via S/MIME. 2. If S/MIME is not available - to send unencrypted messages. 3…

Hey Sophos Team and Sophos Community, an entry on the Inbound allow list does not exclude the mails sent by our mail server to bypass the Enhanced Malware Scan by Sophos when we have files attached. Is there a way to exclude entries from inbound allow…

I see the new Mailflow functionality is appearing in my Cloud Portal as a released feature. In the help it states: Sophos Mailflow doesn't currently support the following: Transport Layer Security (TLS) Remote block lists (RBL) Sophos Central…

Hello, I have the following concern regarding Sophos Email solution, Is there any step by step manual to integrate this solution with office 365? I found from gsuite but not so from microsoft 365. Greetings.

Hi, In Control Panel Email Security shows this advisor hi i need this problem in sophos central email admin Do you solve this configuration with M365? You have not yet disabled the gateway connection for your domains. Your domain is currently configured…

I am wondering what the benefit of selecting "Allow sender" for a flagged e-mail is. The only thing that it affect is that in future E-Mails from the contact the "Allow sende" link isn't there any longer. I would have expected that the warning itself…

My organization uses Microsoft 365 with Sophos Central Email Security as the email filter. I need to create a new distribution group that can receive email from outside the company. I've tried creating it as a Microsoft 365 group and as a regular distribution…

We've successfully setup Mailflow for our MS365 domain. We used the "copy existing MS365 Domains and Policies" and confirmed. Mailflow seems to be working correctly after testing. All looking good. However I am curious what to do with the existing…

We teach our users to hover over links in emails to determine where the link goes before clicking on it. With Time of Click the URLs are rewritten so they are difficult to decipher them before you click. Has anyone written a guide explaining this to users…

I had a domain connected and working. Out of idle curiosity, I hit the test button on the M365 Mailflow page associated with one of my domains. After running for a while, it reported the test failed and changed the domain status to disconnected. The reconnect…

I have started to see slightly more sophisticated phishing attempts that are bypassing Sophos VIP Impersonation. Instead of the classic From: "CEO Name" [ceoname@fakedomain.com] which gets blocked because "CEO Name" matches, we are now seeing: From…

https://www.bleepingcomputer.com/news/security/malicious-csv-text-files-used-to-install-bazarbackdoor-malware/ CSV files are currently not on the default Sophos Attachment file type list. They can just like any other Office file contain macro’s or functions…

Hello Sophos email has begun suddenly to delete emails from a particular sender to a particular recipient , as the user set with "block sender" this behavior, but he told me that it hasn't set anything to cause this. Is there a way to see individual…

Hi, We recently had an issue where a user was replying\forwarding an email from an external user. The email had the smart banner on it from the external user. When our user replied to the email our internal users that received it saw either a blank…

I am hoping I am in the right forum for this question, looking for assistance with Sophos Central Email Security... When you add a domain to the block list, is it possible to whitelist a single address within that domain? For example, we get a lot…