Hi Community, i'm facing a strange problem in a sophos from one of our customers. The SSL VPN Has beenstruggeling with long first loading times in the browser, for example we go to google.com, takes about 40 seconds to load, so i thougth it was a…

I know, this one sounds strange: After Upgrade to 9.715-4 and Web Filtering turned on, Internet Connection stopped working. Turning Web Filtering off: Everything works fine. As far as i remember i did no other configuration-changes after upgrade, so i…

I came towards Sophos Support Center for the following reason: our school's website landing page is flagged as "alcohol and tobacco" and thus blocked by some networks using Sophos for protection (and this is not a pretty sight for parents wanting to visit…

We have sometimes the Issue, that we can't install Sophos Endpoint Setup (Sophos Setup.exe). The Error message displayed: Ca't connect to the internet. We use Sophos Firewall with Proxy Filter. What Domains must be whitelisted for the "Sophos Setup…

I have been successfully using web filtering in UTM 9 for many years, currently with version 9.712012, and am familiar with the support article Sophos UTM (KB-000035180, 2022-03-22): Enforcing Safe Search with Web Protection ( support.sophos.com/.../KB…

Hello everybody, I'm currently trying the Web Protection. I understood how it works, transparent/standard mode, etc. However, I noticed that lots of things don't work in case HTTPS is configured on "URL filtering" only (download scanning, download checks…

Hi, I set up an UTM Home and have a internal mailserver. Problem is, that I can recieve mails intern and extern, but can send only internal. Mails send to outside addresses, don´t go through, they are being sent successful, but are not shown in…

Dear all, Recently, our colleagues reported that they could not display properly on some websites. e.g. VEYON.IO. [NOT CORRECT] [CORRECT] Checked from live log, the action is "pass". When checking from CHROME's developer tools, I found following…

I Have an issue with Sophos SG 135 UTM .I get a message "HTTP PROXY RESTARTED " and this particularly happens during the sessions of Teams Calls .see below details of UTM Model: SG135 Subscriptions: Base Functionality Email Protection Network Protection…

There are tons of typos in the values set for the "application" field in Sophos UTM 9.7 Web Filtering logs. Some examples are: application="micrsoft" application="googapis" application="googplay" application="googdocs" application="netflx" application…

Hi all, Yes a weird title but Im properly confused. We received an email saying our Operations Site was down today, the exact same day the Hosting was renewed and one year after we published the site, this is an external website, our UTM has allowed…

I started receiving notification on certificate expiration. I found out it is DST Root CA X3 global verification CA. I disabled this certificate, but still receive notifications. How to delete this certificate correctly as there is no delete option in…

admin we have enforced entire organisation with a standard Web Protection Policy. our marketing personnel is not able to access google Ads because it falls under one of the blocked categories. is there a method we can allow this user/device to bypass…

Hello! I have an existing network with a SG125 without any web filtering rules and every computer in the network is in an ActiveDirectory domain to authenticate. Now I want to do web filtering to completely block internet access for a certain user and…

Hi. I'm recently failed to open some of the websites when behind the firewall, but when I set the web proxy on the computer to the firewall, it worked. The links are valid and normal I believe, like, rupress.org/.../Epigenetic-and-transcriptional…

Nth

Getting my home UTM set up and am being blocked from Disney+. I've put in exceptions for the domain I've seen in the web filtering logs but they do not seem to help. Testing using the policy test shows "allowed" for the full path that is still being blocked…

Hi all, I hope someone can shine a light on this. Yesterday, we suddenly got complaints that some users weren't able to access youtube anymore. It was blocked by category Streaming Media. Indeed, in the Base policy this category is blocked. But…

Hello, We have 4 terminal servers for which we have defined a web filtering policy. All the servers have an internal application installed which reaches out to the internet on port 9009 to update some information within the application. We have allowed…

Aafter taking the 9.705-7 Up2Date around 10:38 AM EST, this morning, I received an email alert (around 2:55 PM today ) with the subject of: [INFO-188] urid not running - restarted The Web Filtering log has 86 of these entries: 2021:05:25-01:02:37…

I've seen this answer: https://community.sophos.com/utm-firewall/f/web-protection-web-filtering-application-visibility-control/125440/windows-update-fails-on-utm-9-705-3 But the proxy is still blocking access to http://2.tlu.dl.delivery.mp.microsoft…

Hello, Some applications need to perform SFTP connections to Internet. Their setup was working fine on-prem but now migrated to AWS they don't. In AWS we have UTM 9 with Web-Filtering as a proxy and connections are not passing through. Instances in…

In under a 24 period I have a logfile that fills up with this message: 2021:02:18-09:51:17 ast-thr-utm-001 httpproxy[16699]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="172.17.17.2…

Hi, so anyway, my UTM is blocking any http sites/traffic. but https is fine. any ideas? the UTM is on Bridge Mode the error:

Hi all, Maybe this question is asked before, but I cannot find a clear answer on this. Scenario: Our company uses Standard Mode proxy for our Citrix Xenapp environment. Untill last year, internet was only allowed thru your Citrix environment.…