Hi I have utm 210 in cluster mode. I have been asked to create dhcp scope for the voip vlan. I need to add option 151 as tftp and that it will have 2 servers. I created 2 object for each server and put the objects in a network group. When I…

Hello everybody! Is it possible to prioritize particular traffic within a Sophos SSL VPN tunnel? And if yes, how ca I do that? Background: We are using a softphone on our employees laptops. The corresponding traffic - in particular sip and rtp (udp…

Hallo Zusammen, ich komme mit meiner Onlinerecherche nicht weiter und hoffe, dass man mir hier helfen kann. Ich habe hier eine Sophos SG125 und dahinter eine Auerswald COMpact 5500R VoIP Telefonanlage in separatem VLAN. Die Sophos hat das SFP DSL…

Hallo, wir haben bei unserer TK Anlage seit gestern einen Vodafone SIP Trunk. Seit dem werden ausgehende Gespräch exakt nach 60 Sekunden getrennt. Nicht alle, es kommt mir so vor als ob es ca. 30 Minuten läuft, dann gehen die Trennungen wieder los.…

Hallo zusammen, folgendes Problem: Interface 1: TK Netzwerk: 10.2.10.0/24 Interface 2: RED60 10.3.10.0/24 Telefon IP = 10.2.10.30 (steht hinter der RED) Tunnel besteht, Pingen geht auch. Telefon findet aber die TK nicht trotz fester IP-Adresse…

I realise i should probably looking to the VOIP phone support people, believe me i am on it, but after a recent firmware upgrade of an LG iPECS system what was previously working fine now works intermittently throuhg our Sophos SG UTM. Callers can't be…

Hi, Our new voip desktop phone app (MaX UC / Mitel) has a chat feature that should include the ability to send over sms. It looks like it's getting blocked as below: I have these (among others) allowed between my LAN and my provider's server (the…

Hallo, unser TK-Mann hat uns geraten, dass wir die MAC-Adressen der neuen VoIP-Telefone in der Firewall (UTM9 - SG125) priorisieren. Ansonsten könnte es sein, dass bei hohem Internettraffic die Telefonie schlecht ist, bzw. ganz abbricht. Da unsere…

Hello all, I want to segment out our VOIP connection for our provider. Can the UTM create an interface with max DL/UP speeds? Our provider says they have everything configured right, but since moving from DSL to fiber, it has been headache central for…

Having issues with audio with voip provider callwithus. Also have callcentric configured which works fine because there's a defined set of servers for media. The call is initiated successfully, but the issue is with the audio/rtp media. Callwithus doesn…

Dear community, I have the following problem for weeks: We’re using a cloud telephone provider. Every 3rd call our agents are not able to hear the customer for about 3-5 seconds. Then the call continues as usual. Most time the disorder is in the…

We recently moved our HQ and satellite offices to XG firewall and RED devices, respectively. Things are going swimmingly, except for VOIP traffic. VOIP calls from HQ to remote or from remote to HQ last exactly two minutes and then are dropped. I do not…

Hello, I've scoured through all the sophos, reddit and internet forums I can, but I'm at my wits end here. Equipment: SG-125 (Latest Patches) Internet Service: 1Gbps down, 50 mbps up (approximately) Public IP Address Available: 5 total, 3 are available…

Hello everyone I’m here looking for some enlightment, as this is driving me nuts Here’s the scenario: Location A - Sophos utm v9.506 – LAN 1.1.2.0/24 Location B - Sophos utm v9.501 – LAN 1.1.3.0/24 Location C - RED15 connected to location…

We recently discovered that our UTM was blocking packets that we needed for VoIP. RTP packets were being discarded because IPS detected a UDP Flood Attack. The issue was difficult to find because the UTM was only discarding a relativly small number…

Hello everyone, We have had this issue for quite some time and support was unable to give us answers after spending days troubleshooting and reviewing logs live. Hoping that someone from the community has seen this before and can help. About 25 users…

Hi, SG230 at work, and I know just enough about complex networking to be dangerous. We're upgrading our phone system and I'm thrown into VLAN chaos. in0 is my LAN and works fine connected to our Nortel (Avaya) switch. No vlan on the interface but…

Hi all, I'm trying to address poor online meeting performance for our users, most recently with Google Hangouts but also with GoToMeeting & others. I also observe poor quality & high packet loss (both directons) for voip calls from a wired sip client…

Hi, We've got a 3CX Server hosted in the cloud. On our internal network we have a 3CX SBC setup on a Raspberry Pi and we are using 3cx client on Windows laptops. We also have two older phones that cannot use the 3CX SBC, so they have to connect directly…

Morning All! Just installed a new Panasonic NS700 phone system at the Office. It's working perfectly here onsite but I have a handset at home that is connecting to the external IP I have setup for the PABX, downloading all its settings etc I can log in…

Hello, since updating the UTM to 9.502-4 the voip voice quality (rtp) is pretty bad. Sometimes crackles very annoying (than it's hard to understand the other one) and sometimes everything is fine. And sometimes it changes from good to bad while the…

Hello, We've recently switched from analog to a cloud VoIP solution... it's only been a couple of days but there are definitely times where we notice some jitter and drops. We did set up SIP under the VoIP section today but I'm not entirely sure it…

I am registering two sip phones internally to an IPPbx and the PBX does not recite the registration request. I have enables DNAT Rules to forward port 5060 to the proper IP Address Also Enabled voip services under network protection. I tested Xlite on…

Hi Guys, I have a working PBX system (Alcatel) inside my SG450. Here is the connection. Static routing between SG450 and core switch. VOIP is on 172.16.16.0/24 subnet. SG450 >> Core Switch >> VOIP Server.. 172.16.2.2/30 >> 172.16.2.1/30 >> 172…

Hello, We're in the beginning stages of rolling out IP phones and we want to use a different DHCP scope for phones as opposed to workstations. Our office is only roughly 40 users so I don't think VLANs are worth the effort so I wondering if someone with…