Dear Sophos support As tried to share some ideas and its written in the Ideas page but sounds that nobody read :D So I thought to yell my ideas in the support chat but sounds the matter so complicated and the chat Guy WAS NOT helpful.. So i thought…

Hi Everyone, Currently my UTM doesn't reconnect my AWS VPC connections after loss of internet and you cannot turn on it manually. Any ideas why this could be? i have also notice when i do toggle an off VPC connection to turn on, the other VPCs…

Ich nutze die Home Lizenz seit vielen Jahren. Nun hat die Schule meines Sohnes die Videokonferenz-Lösung BigBlueButton (BBB) eingeführt. Die UTM 9 hängt als virtuelle Appliance per NAT hinter einem VDSL Router (Bintec), der sich um das Routing kümmert…

Hello, I'm trying to create a simple allow list (whitelist) in in the SOPHOS UTM Firewall for a particular site, leaving all other sites unaffected. See the following configuration screen; Rules 9 and 10 are the ones of interest. Rule 9 is attempting…

Hi we got the problem that all oure VPN-Client users get 3-6 Times a Day the following error: Wed Mar 31 08:50:18 2021 Authenticate/Decrypt packet error: packet HMAC authentication failed Wed Mar 31 08:50:18 2021 Fatal decryption error (process_incoming_link…

Hi all, due to a SFP change at one of our clusternode I was trying to use the ha_daemon -c takeover to change the active node. After hitting <enter> nothing happened and the node kept being the active node. Cluster is a SG230 running firmware…

I have recently aquired a sophos firewall at work and I have successfully created a IPSec tunnel with a remote site ( IPSec Site-to-Site ) that is attached to our LAN network. ( Users can connect to this remote site via the LAN network flawlessly ) After…

Hey all, we´re expericing the following strange behaviour: 2 UTM SG430 in A/P-HA are connected to a HP-Procurve 2810-24G Switch. This Switch then connects via SX-SFP to the ACCEDIAN-Router delivered from COLT with our 1 GBit WAN-Line. So far so good…

Hello team, First, if the question was already asked, sorry for the disturb, but i checked and try so many things that i am kind of lost with this problem. Second, english isn't my native language sorry for some misspell or other stuffs i'll prononciate…

Hi, there´s a new Bug in OpenSSL that was fixed today. Is there a plan to include it in UTM? Or is it not affected. Kind Regards

Hello, On my UTM (V9.705) on Interface ETH4 is the LAN 172.22.0.0/16 connected. The IP on ETH4 ist 172.22.0.254. For some reasons, this LAN is not reachable forum our Office LAN (10.10.10.0/24). Only 10.0.0.0/8 is routed to this firewall. My Idea…

Hi, I'm running Sophos UTM v9.705-3 on an APU4D4 behind my ISPs modem and observe partially issues with YouTube, Google Playstore and Netflix. The following devices are involved (a dditionally I have several basic switches and unify access points…

Hello, we have two Sophos UTM SG450 Nodes running in a Hot Standby HA-Cluster. (active-passive). One of the nodes give us the message, that it have a degraded raid: [CRIT-060] Raid degraded: harddisk replacement needed A degradation of the harddisk…

Hello, I just found the discussion https://community.sophos.com/utm-firewall/f/general-discussion/115541/l2tp-vpn-dropping-traffic/416329 My problem sounds similar: Sporadically the traffic through L2TP over IPSEC (Road warrior) gets lost. Today the…

Hallo I habe im Betrieb eine Sophos UTM9. Soweit läuft alles so wie ich es wünsche. Es gibt 3 interne Netze und 3 IPSEC Site-to-Site Verbindungen. Grafik anbei. Nutzer, welche sich über Sophos VPN Client verbinden (Homeoffice) haben Zugang zu einem…

Hi, just tried to establish a OVPN connection on an IOS 13.X Client using the OVPN Client from Appstore. I get this error: 2021-01-06 15:48:15 Tunnel Options:V4,dev-type tun,link-mtu 1556,tun-mtu 1500,proto TCPv4_CLIENT,comp-lzo,cipher AES-128…

Hello Everyone, I want to setup a Quota for internet usage on my company, this Quota will be setup based on Users each one will have 700Mb per day , all these user are authenticated through an Active Directory Server. Wondering if you can help me…

Hello everybody, I am new in the Sophos world and try to help our customer to get a VPN Client for his new PC. The customer has a SG105 (9.702-1) and I did not find an installation file for a VPN Client on the Sophos web site. I found information on the…

Summary: I recently purchased a new XG 135 Rev 2 and I am waiting for it to arrive. I am currently running UTM 9 (home) on a UTM 120. Here are my questions: * Can I install and run UTM (Home) on the new XG 135 Rev 2 hardware? Are there any issues…

Hi, I hope this is in the correct Group. I have a new user set up in AD exactly the same as any other user, member of the AD SSO VPN group. the UTM is running Firmware 9.703-3. when I tried to set up his VPN (IPSEC) the Sophos connect client wouldn…

My goal: Have a usergroup in Windows active Directory Users and Computers which can connect via SSL VPN but only access one specific (git) server we host via a url, not via an IP. What I have achieved so far; the user can connect via VPN, it can access…

Guten Morgen Sophos Kollegen, habe zwar ähnliche Posts gelesen, aber keinen in meiner Konstellation. Deshalb wage ich es mich mit einem separaten Eintrag an euch zu wenden: Ich habe eine SophosUTM9 (aktueller Patchlevel) auf einem Alixboard laufen…

Hey there, We've recently introduced an APN into our network for remote field staff and they've reported getting intermittent issues connecting to the internet. Firmware Version: 9.509-3 Internal traffic is always fine, but there are occasional…

Hey guys, having an issue with our UTM here. So we're trying to go hosted VoIP, but having issues getting traffic out of our UTM to hit the host servers. Strange thing is that the mobile app for our provider works fine, on the network, but the desktop…

DE Guten Tag, Wir haben ein solches Problem bei der Installation von RSA-Authentication Manager und das RADIUS-Protokoll auf der UTM 9. Die RSA-Radius Server Installation war erfolgreich installier, aber nach dem Authentifizierungstest des Benutzers…