Good evening everyone, I'm asking here because it looks like to open a ticket in the Sophos portal I have to pay even though I have a subscription. For a very long time we had a site-to-site VPN with AWS, this stopped working for few days ago. I've…

Hi, I want to bypass the Hotspot function in UTM 9 with predefined clients (MAC adresses). I did not find any option for this. How can I do this?

Hello, today we shut down our Sophos UTM 9 router and plugged in a different one. We tried to use that one to connect to the internet using PPPoE. Didn't work. So then we plugged our Sophos router back in. However, now it is struggling with PPPoE…

Good morning! I try to set up IPSEC with DN Match policy through Windows 11 built-In VPN. I configured it on the UTM and on the client, but no connection request is incoming on the UTM, I'm a bit confused. Checked the firewall and the IPSEC logs, but…

Hello, We have currently two Sophos SG 210 (Sophos UTM, not XG) which are running on HA (Active/Passive). We have two WAN interfaces which were running previously at 400 / 20 Mbps and their bandwidth were good. Recently we proceeded with the upgrade…

Hi, I'm using Sophos UTM 9 Firewall, recently, I started receiving complaints from IOS users that they cannot use WhatsApp, unlike Android users who can use it in a normal way. I tried everything but it didn't work. Has anyone encountered this…

Same here, running multiple HA pairs - SG550s, CPU running at 100% - identified rrdtool process as the culprit. Firmware 9.714-04. Timezone set as London/Europe. Painfully slow to login and administer through the GUI, restarted secondary and waited for…

Hi everyone, From Monday the 19th of December, I've got an issue with my web filtering. It's configured to filter some categories, like porn, violence .... BUT the pages are not blocked. I have a cluster of SG430 (active/passive) with 9.713-19 update…

Hello Guys, I am currently trying to setup two different IPsec VPNs. The first one is to simply connect to our Network and the other one is to route all traffic threw the firewall, if you are in a cafe for example. So far so good. They both work…

Hello all, I've been trying to create two site to site vpn's using respond only, It seems like there is some conflict happening. When I checked the site to site connection summary, It indicates the clients public IP but with the "Error : No connection…

Dears, The WAN Service Providers changed the router recently, after the router has been changed, the interface stat is up and the link is down, after a troubleshooting session we are sure that the router is working fine and all configuration…

Hello, there is someone spamming our email server and I blocked the IP in two ways in which I'll attach pictures of. One is a basic firewall rule to drop traffic from a list of spammer/hacker IPs. The other is a DNAT rule which takes that same list and…

Just installed Sopos UTM 9.707-5 in esxi vmware. When starting Intrusion Prevention I see in the console: /usr/bin/chroot: failed to run command '/sbin/snort' no such file or directory I have ssh'd in to the utm and checked, snort can't be found…

We have an SG230 UTM and we're using L2TP/IPSec VPN to allow remote users to connect to the network. This has been working flawlessly for about 2 years now but we've suddenly started having issues. When trying to connect from Windows clients we get…

Under Webserver Protection -> Certificate Management -> Advanced I'm trying to enable LE certs, but i keep getting the message: "The previous attempt to enable Let’s Encrypt failed: Failed to retrieve the current Terms of Service link. Please try again…

Hello everyone! we have a newly deployed Remote Desktop Gateway Server (on Windows Server 2019) installed in our environment and I was successfully able to publish it through our UTM 9 WAF. Unfortunately, by doing this I am only able to get RPC-HTTP…

There are tons of typos in the values set for the "application" field in Sophos UTM 9.7 Web Filtering logs. Some examples are: application="micrsoft" application="googapis" application="googplay" application="googdocs" application="netflx" application…

Hi, I'd just like to document how we did it: Sophos UTM SG 230 running latest firmware: SSL VPN configured, multiple connections allowed, compression disabled Each device got a new local user account on the UTM with their machine name, e.g…

Hello, we have UTM 9 Firewall , we have a problem with RED 15, since yesterday one of RED15 cannot connect to our firewall, on saturday we installed the firmware update, after the update everything worked. we use another 3 REDs that work. here…

Dear Sophos support As tried to share some ideas and its written in the Ideas page but sounds that nobody read :D So I thought to yell my ideas in the support chat but sounds the matter so complicated and the chat Guy WAS NOT helpful.. So i thought…

Hi Everyone, Currently my UTM doesn't reconnect my AWS VPC connections after loss of internet and you cannot turn on it manually. Any ideas why this could be? i have also notice when i do toggle an off VPC connection to turn on, the other VPCs…

Ich nutze die Home Lizenz seit vielen Jahren. Nun hat die Schule meines Sohnes die Videokonferenz-Lösung BigBlueButton (BBB) eingeführt. Die UTM 9 hängt als virtuelle Appliance per NAT hinter einem VDSL Router (Bintec), der sich um das Routing kümmert…

I have recently aquired a sophos firewall at work and I have successfully created a IPSec tunnel with a remote site ( IPSec Site-to-Site ) that is attached to our LAN network. ( Users can connect to this remote site via the LAN network flawlessly ) After…

Hi, I'm running Sophos UTM v9.705-3 on an APU4D4 behind my ISPs modem and observe partially issues with YouTube, Google Playstore and Netflix. The following devices are involved (a dditionally I have several basic switches and unify access points…

Hello Everyone, I want to setup a Quota for internet usage on my company, this Quota will be setup based on Users each one will have 700Mb per day , all these user are authenticated through an Active Directory Server. Wondering if you can help me…