Our SUM License expired, and the URL that we used last time, now takes me to an XG Trial page rather than the page to 'Register SUM and get a license key.' Does anyone have a better link? (Below is the link I was trying to use from: https://www.sophos…

Hello, I'd like to schedule the installation of updates on my SUM. But when in the Dialog i cannot select any year later than 2019: Can this be changed somewhere? Best Regards

Hello We are running with version SUM 4.309-9. When I would change the notification email and choose gateway ANY and replace email, it does not work. Below there is a message not all are online. That is correct from the 58 there a few not online…

Anyone happen to know a way to change the "IP Address (Agent)" entry in SUM when a UTM is added? We have a SG that is registering with the IP address of a RED interface rather than using an actual physical interface in the SUM Dashboard. Not sure why…

Hi, We have over 500 operations currently. Is there a way to bulk delete them all?

While trying to import definitions from my UTM9 devices I receive the following error: malformed UTF-8 character in JSON string, at character offset 91455 (before "\x{32805a6e}wahl in ...") at /wfe/acc/modules/acc_misc.pm line 2098. unfortunately…

I have a question about MSP license. I think that MSP license can be activated by operation from SUM, Do you know how to activate MSP license from shell access?

I have not been able to find a knowledge base article on how to replace the SSL certificate for the SUM, running a webserver on port 4422. I need to replace it based on a vulnerability assessment finding. Please advise. Thank you.

Hi, i am troubleshooting a problem with our SUM Gateway and 2 of our 5 UTMs. These 2 UTMs won´t connect together to the SUM because they have the same system_id. I tried to change or reset the id with cc reset_system_id but they got no new id. They…

Can the SUM server force pattern updates to download on the UTM's under its control and then force them to update?

Newly installed Sophos UTM Manager software appliance (SUM SA) v4.305-4 will not automatically nor manually update its Patterns. The manual update configuration (Management/Up2Date/Overview/Pattern) shows: Pattern Current pattern version…

Hello, Wanted to see if there is an installation file just for SUM? We spun up one instance in AWS from the AMI that is provided by Sophos, but it is running on paravirtual visualization and we would like to run it on HVM visualization. We could only…

Hi, I am new to Sophos and Firewalls in general. I am trying to set up SUM so that i can see all of our UTM's. I have gone to Central Management under the UTM and enabled SUM. It sees the SUM server, however I am getting the following message: SUM…

hi all, I cannot find any solution on how to download and install on current 4.300. I have read through the Admin guide and turned over every rock in the web interface. Can someone point me in the right direction? Thanks