• Multiple issues in Central

    Justin Gillfeather
    Justin Gillfeather
    On Friday 8 march at approx 11:00 AEDT (00:00 UTC) I got a notification in Central that it was under maintenance, which I figured would explain why i couldn't see any end-points, there were no Alarms (i always have a few Low alarms) nor run Account Health…
    • Answered
    • 9 months ago
    • Sophos Central
    • Discussions
  • Uncategorized websites - how to block in the Sophos central

    Damian Kowalik
    Damian Kowalik
    Hello there, I'd want to ask the Sophos community if I can block uncategorized websites in Sophs Central? Many of our users appear to browse uncategorized websites, which I am unsure how to prevent. Kind regards, Damian
    • 9 months ago
    • Sophos Central
    • Discussions
  • Endpoint device login failure attempt

    Hemanth Kurungat
    Hemanth Kurungat
    Hi, Our client is having endpoint and server with XDR, Please let us know if there is a query or report available for User password failed attempt on Windows MAC and Linux systems. Also is there an option for sending an alert for this to central…
    • Answered
    • 9 months ago
    • Sophos Central
    • Discussions
  • Website Listed as MALICIOUS and PHISHING AND FRAUD

    Steve Vahalla
    Steve Vahalla
    https://intelix.sophos.com/report/0193e2da226c4e748d1eea2314d5219f/static/url Hello, I am migrating and cleaning up our website Spectrum for Living and have run it through all the tests possible and believe that due to previous poor hosting, it is…
    • 9 months ago
    • Sophos Central
    • Discussions
  • Sophos protection issue

    Vincent Lewin
    Vincent Lewin
    Hello, We are suddenly getting this error when running the installer on 2012R2 servers, we have not seen this on other OS' "License is not valid. You are not licensed to install any products provided by this installer on this computer. check your…
    • 10 months ago
    • Sophos Central
    • Discussions
  • can not open new customer

    Shay Hanya
    Shay Hanya
    Hi When I try to create a new customer' I'm getting this message: "Failed to process submitted information. Please check that data is valid." Any idea why? Than'x Shay
    • Answered
    • 10 months ago
    • Sophos Central
    • Discussions
  • Authentication failed. Please check your credentials and try again.

    Enrich Cosmo
    Enrich Cosmo
    Hi Sophos Team, I keep getting the following error, even after resetting my password and verifying the code on different day this week as well as different occasions. Error Message: Authentication failed. Please check your credentials and try again…
    • 10 months ago
    • Sophos Central
    • Discussions
  • Internet Connection Issue after install Sophos Endpoint

    Billy Chang
    Billy Chang
    Hi, I'm facing a issue that delay around 2 mins to get internet access even the WiFi shown connected. This issue happens after install the Sophos Endpoint. Anyone facing the same issue like mine?
    • 10 months ago
    • Sophos Central
    • Discussions
  • W10 to W11 inplace auto upgrade blocked

    Thomas_LSW
    Thomas_LSW
    Hi, If I want to install the inplace auto upgrade from W10 to W11, it is blocked by Sophos without any notification. If I stop the HitmanPro.Alert service, the upgrade works. My invocation is as follows: setup.exe /auto upgrade /priority normal /noreboot…
    • 10 months ago
    • Sophos Central
    • Discussions
  • Change Sophos Heartbeat-Userdomain?

    bmu
    bmu
    Hi there, we've client with Sophos Intercept X installed and figuring the Heartbeat-Feature within our Sophos XG 135 out. My "problem" is, that our Windows Clients are recognized as "username@domain.tld", if i view the "Current activities" in the…
    • 10 months ago
    • Sophos Central
    • Discussions
  • Sophos Central Policy Deep Scan logs

    Ali A
    Ali A
    I created a Threat Protection Policy and enabled Deep scan and Scheduled it for only one file server. Today, I'm trying to find the log of the scan and see if it deleted or quarantined anything. Where can I find this?
    • 10 months ago
    • Sophos Central
    • Discussions
  • Unable to add a generic SAML Identity Provider or and OpenID Identity Provider

    Mir Uddin
    Mir Uddin
    Hi, We are trying to add DUO as an Identity Provider, It has 2 ways to do it by SAML and OpenID, but in Sophos Central there is no way to setup a generic SAML identity provider, It is just AD and Microsoft products, and talking about OpenID you are using…
    • 10 months ago
    • Sophos Central
    • Discussions
  • Coming Soon: Additional MFA Management Security

    Tim Springston
    Tim Springston
    Later this month we will be adding security to the "Manage Login Settings" and "Manage MFA" experiences. For users who are already using Sophos Central MFA, we will require a validation of their identity using Multi-Factor Authentication (MFA) before…
    • 10 months ago
    • Sophos Central
    • Release Notes & News
  • In the Server Tab I have 4 servers listed as Unmanaged, all of them are no longer in the AD or used by us. How do I remove them?

    Shawn Adams
    Shawn Adams
    All 4 are either Old Servers we removed from the active list in central after uninstalling Sophos and turning them off for good or Servers where we never installed Sophos to begin with. All of them are no longer listed in our active directory and no longer…
    • Answered
    • 10 months ago
    • Sophos Central
    • Discussions
  • Anmeldung am Sophos Central nicht möglich

    Tobias Schubert1
    Tobias Schubert1
    Hallo, ich kann mich am Sophos Central https://central.sophos.com/manage/login nicht mehr anmelden. Wenn ich das Kennwort zurücksetzen will erhalte ich den Verification code. Dieser wird aktzeptiert. Beim Passwort ändern erscheint dann: Authentifizierung…
    • 10 months ago
    • Sophos Central
    • Discussions
  • Sophos Central Adjust Customer Role

    Marco de Maria
    Marco de Maria
    I would like to create the customer role of an admin. Policies should only apply to the assignment. Only if I do this I can't add any peripheral devices as an exception. The policies must also be able to be edite or i'm wrong. Is there a way to allow…
    • 11 months ago
    • Sophos Central
    • Discussions
  • email alerts from Central

    Jakub Kavka
    Jakub Kavka
    Hello, so far i havent been able to get email alerts from Sophos Central as i would like to. Only alerts i am getting are basicly from firewall when gateway is up and down and those are actually low and high alerts. Why i am not getting alerts about…
    • 11 months ago
    • Sophos Central
    • Discussions
  • Changes to Central Authentication PIN Requirement & Validation Email Sender

    Tim Springston
    Tim Springston
    We’re excited to announce changes designed to enhance Sophos Central login and new user enrollment. These enhancements are now available when signing into all Sophos Central applications. What has changed? User PIN Requirement Change to 6 During…
    • 11 months ago
    • Sophos Central
    • Release Notes & News
  • Azure Code Signing

    Dennis Haschke
    Dennis Haschke
    Hi, on some Windows Server 2016/2019/2022 i get this message: Diese Windows-Version unterstützt nicht Azure Code Signing. Aktualisieren Sie Ihr Gerät, damit weiterhin Sophos-Aktualisierungen stattfinden. Siehe das Support-Dokument 45019. I have reviewed…
    • Answered
    • 11 months ago
    • Sophos Central
    • Discussions
  • Central Shows firewall in firewalls, but not in licensing

    Daniel Fehrenbach
    Daniel Fehrenbach
    Within Sophos Central, i can see my firewall in "Firewall Management - Firewalls," however it does not show under licensing, and trying to claim it when in the licensing interface, it says that I've already claimed the firewall.
    • Answered
    • 11 months ago
    • Sophos Central
    • Discussions
  • Sophos Central Plugin for Kaseya X (10)

    Tobias Foppen1
    Tobias Foppen1
    Plugin to be created for Kaseya X (10)
    • 11 months ago
    • Sophos Central
    • Discussions
  • issue with onboarding new clients

    Herbert Ngu
    Herbert Ngu
    HI Support, As per the below screenshot, I have only PartnerReadOnly access but when I click to “Settings and Policies” nothing is displayed – see 2 nd screenshot below.
    • 11 months ago
    • Sophos Central
    • Discussions
  • Unable to login to Sophos Central

    Al Araba
    Al Araba
    i cannot login my Sophos dashboard almost 1 month i don't now what is the issue
    • 11 months ago
    • Sophos Central
    • Discussions
  • Sophos Central Navigation Changing January 20, 2024

    Shannon Emmons
    Shannon Emmons
    On January 20, 2024, our new streamlined navigation for Sophos Central Dashboard will fully replace the older left navigation. You will still be able to use the opt-in experience toggle until that time. As part of the replacement, the background navigation…
    • 11 months ago
    • Sophos Central
    • Release Notes & News
  • Can not create a case from Threat Analysis Section or from detections section

    Yoni26
    Yoni26
    Hello, I am trying to create a case from the threat analysis center. But when I go to the "Cases" section, the "Create a Case" button is missing. Also, when I go to the "Detection Section", I choose a threat, and then click on create a case, but under…
    • 11 months ago
    • Sophos Central
    • Discussions
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