I created a Threat Protection Policy and enabled Deep scan and Scheduled it for only one file server. Today, I'm trying to find the log of the scan and see if it deleted or quarantined anything. Where can I find this?

Hi, We are trying to add DUO as an Identity Provider, It has 2 ways to do it by SAML and OpenID, but in Sophos Central there is no way to setup a generic SAML identity provider, It is just AD and Microsoft products, and talking about OpenID you are using…

All 4 are either Old Servers we removed from the active list in central after uninstalling Sophos and turning them off for good or Servers where we never installed Sophos to begin with. All of them are no longer listed in our active directory and no longer…

Hallo, ich kann mich am Sophos Central https://central.sophos.com/manage/login nicht mehr anmelden. Wenn ich das Kennwort zurücksetzen will erhalte ich den Verification code. Dieser wird aktzeptiert. Beim Passwort ändern erscheint dann: Authentifizierung…

I would like to create the customer role of an admin. Policies should only apply to the assignment. Only if I do this I can't add any peripheral devices as an exception. The policies must also be able to be edite or i'm wrong. Is there a way to allow…

Hello, so far i havent been able to get email alerts from Sophos Central as i would like to. Only alerts i am getting are basicly from firewall when gateway is up and down and those are actually low and high alerts. Why i am not getting alerts about…

Hi, on some Windows Server 2016/2019/2022 i get this message: Diese Windows-Version unterstützt nicht Azure Code Signing. Aktualisieren Sie Ihr Gerät, damit weiterhin Sophos-Aktualisierungen stattfinden. Siehe das Support-Dokument 45019. I have reviewed…

Within Sophos Central, i can see my firewall in "Firewall Management - Firewalls," however it does not show under licensing, and trying to claim it when in the licensing interface, it says that I've already claimed the firewall.

Plugin to be created for Kaseya X (10)

HI Support, As per the below screenshot, I have only PartnerReadOnly access but when I click to “Settings and Policies” nothing is displayed – see 2 nd screenshot below.

i cannot login my Sophos dashboard almost 1 month i don't now what is the issue

Hello, I am trying to create a case from the threat analysis center. But when I go to the "Cases" section, the "Create a Case" button is missing. Also, when I go to the "Detection Section", I choose a threat, and then click on create a case, but under…

Hello, When I registered my firewall, I made a mistake: I put as Company Info my office's work, but I think that this maybe could cause me some problems with my boss: As second work, I'm starting a mini company to offer networking and cyber support…

When I checked the Early Access Programs within Sophos Central it appears that they are no longer available. I have joined the Server Protection program that expires in 2099, but it's not listed as available to join anymore. Neither Endpoint Security…

HI Support, When i try to create 6 digit pin for Cloud below error coming Invalid PIN format

Hey everyone, Looking for insights into Sophos best practices regarding administrative separation within a tenant. Is there a way to create an admin (or multiple...) who can manage only a specific group of computers/servers? If not, what's the recommended…

Hi everyone, Partner here. I am currently facing a challenge and would appreciate any insights or guidance you can provide. Trying to figure out if a customer/tenant is using Sophos MDR just by using API calls, but hitting a wall. Any tricks or ideas…

Hello, Since last friday I cannot login to sohos Central. After entering my sophos Id and password, I dont'receive the code SMS and I land to a black page. I tried both on my company and my home network, in order to exclude firewall problems, disabled…

Using Sophos Central Firewall Management to make changes to multiple XGS136 (SFOS 20.0.0 GA-Build222) The Tasks Queue are failed: Firewall Transaction Details ID : 123 | STATUS: FAILED | EVENT : UPDATE ExampleApplicationFilter (Update app filter policy…

Hi, Since new licenses were failed to apply, I raised a case to support at 11AM HKT on 5th Dec. I got response at 1:21PM, and I provided required License Keys and failure screen for your reference at 3:52 PM on 5th Dec. I wait for 24 hr without…

Hello everyone, is there a built-in option to get SMS-messages for Sophos Central alerts?

Hi Intercept X with XDR. I cannot find in the Endpoint management portal where to allow one (or more) sites currently blocked because they are listed in the "Proxies and Translators" category. Any assistance appreciated.