Hello there, I am trying to block TLDs in Sophos Central using Website Management—Add Website Customisation, and instead of putting many domains with a malicious top domain, I would like to be able to block this particular domain. What should I…

Bonjour Est il possible de purger ou diminuer la taille des logs dans C:\ProgramData\Sophosi\Endioint Defense\Date\Event Journals Mais pour un seul serveur Quel est l'impact sur la sécurité de ce serveur ? Cordialement

Hello everyone, are there currently any problems with the detection page? The last detection I am seeing now is from yesterday 1 PM. Usually i see a lot of 4625 (failed logins) in the morning. Best regards, Jonas

Hi all, I'm migrating endpoint from one tenant to another using migration API. I have started Receiving Task and started Migration Job. I have got info on source tenant " Send endpoints to another tenant " and i have got info on target tenant "Allow…

I have noticed this in Firefox quite a few times in the past. I log in to Central, after successful MFA I may see the username / passwort prompt again. If I simply reload the page at that stage, I'll see the dashboard. Second issue: after login, I…

Im unable to login to sophos central using my registered email jimmie.gondwe@ndc.go.tz , I want to activate my licenses

Hi, I am trying to migrate an endpoint from one tenant to another, each request I have sent sits pending then fails after a few minutes. on the sending Tenant I am getting 'reason': 'Error (400)' On the receiving Tenant I am getting 'reason': 'Endpoint…

Hello, we have a problem with the feature “Protect network traffic”. We are using a terminal server, on which employees work with a program that uses EWS to send mails. We now have the problem that Sophos blocks the automatic login process via the…

Hi, I want to know if there is a possibility to Customize the Centrals Dashboard. Maybe similar when I launch a customer and can switch between different widgets?

Dears, We are facing a problem finding some users and their computers in SHOPOS portal under computers or under "Restore deleted devices and recover Tamper Protection passwords" even though SHOPOS endpoint is installed in those devices.

When adding a label to HA active-passive cluster in Central Dashboard the label will only apply to primary node. Fetching Label ("name"-Parameter) using Central API will return Serialnumber for auxiliary device: Is this know behaviour or a bug…

We've just renewed our Intercept X Advanced with XDR licenses and the new licenses are showing in Central (Licensing > Product Licenses) with the same license number but as a separate line item with zero usage. When the current licenses expire in a…

You're a detail oriented administrator. You name all your Access Points, and your Firewalls so you can identify them easily. So you set up your alerts so that you can keep a close eye on your environment... You have 10+ locations so you have your alerting…

I've reported this to SOPHOS quite a while back... however they are far too busy removing features customers want, to fix real problems that exist today in their latest V20 of SFOS.

Using firefox 115.10 ESR I notice today going directly to https://central.sophos.com/manage/threat-analysis-center/cases (copy that in address bar) works. Then clicking on Detections, I get an error bottom right The detections load after a…

Hello, We work with a Sophos Central Web Policy in general the download of .exe files is not allowed. Is it possible to exclude certain files/programs from this policy so that they can be downloaded? Thank You!

Hello Support, I have recently received Sophos XGS 3100 appliance and now i intend to register it. However, whenever I try to login to Sophos Central, after entering the username and password it goes to MFA screen, waiting for verification of code…

Where can I find documentation on the exit codes used by the avscanner component of Sophos SPL? I want to run the scanner as part of a build pipeline and fail it if there is a detection. I have only been able to run it on clean files and I can see it…

Hi everybody, I have an account as Helpdesk admin and custom read authorization . I can access the Sophos central but not in the Firewalls under SC firewall management. Any comment would be appreciated. Bye. Murat

Greetings all IPS service is not starting on an A computer which you can see on this snapshot bellow, how to overcome this error message.

Monday I was unable to get into my SOPHOS Central account. My code was not being delivered to my cellphone via SMS. I tried for hours... and no success. I needed to get in to make an adjust my Endpoint policies. This has happened once before, and I…

hy, I would like to know the steps to grant a user the ability to manage either a single device or multiple devices within Sophos Central. Could the community please provide guidance on configuring the necessary permissions and settings to enable this…

Hi Sophos Community. I've been toying with the new custom dashboards on Central. One widget I've added in is the "Sensor location of detection" item. This (presumably) shows us that some of our devices are in places I would not expect them to…

After type correct username and password to sophos central and type MFA code and pin not login and show Invalid security code

This is the result when I try to syncronize: Error [Th 14] Active Directory synchronization failed. Reason: System.Net.Http.HttpRequestException: Error al enviar la solicitud. ---> System.Net.WebException: Se ha terminado la conexión: Error inesperado…