When I try login on https://cloud.sophos.com/ ,central always response the https://cloud.sophos.com/mfa/fallback/form ,even me try again with 30 minutes later,still same situation,always ask me to input security code and PIN,when i clicked continue and…

Hello, Is it yet possible to use Okta as an SSO to the Central Admin portal? I found a post on here from over a year ago that states that it was released to the public June 2022 but I can not find any additional information, and I do not see any sort…

Good morning, please I request your kind help, I cannot register or enter the portal " ">cloud.sophos.com/.../login" . I get an error when registering the new code and the account has been blocked, it has already waited 4 days and I still have the same…

Hello, please reset my MFA PIN for the Sophos Central Portal. no-reply-support@sophos.com > Your new Sophos support request was rejected

I have tried to add user in Sophos central for the group mail ID. Added successfully, but the welcome mail not received for the account mail.

i am not able to reset password for sophos central, i become to pin when i ask for reset password, after i enter the code i become the message identity is confirmed u can set a new password and when i set the new password i become a error authentification…

Hi, When logging into Sophos Central, I'm being required to authenticate with username and password twice before being sent my Security Code text message. Others in my organization are not having this issue. This issue started about a month ago and…

I am not able to login to Sophos Dashboard since today afternoon (3rd March 2023). After entering username/password, after entering the OTP, it goes back to login screen some times, or blank page sometimes.

having issues on some sites in the EMEA region today morning. Status site says all normal. Can you please check your systems? I entered username+password, then the 2fa code, after 2fa enter this error comes: other colleagues had this error even…

Given the Audit data in Central is only available for 90 days, I was hoping someone would know how to download them via the API so we can store them in our SIEM as they don't appear to to be in our current API feed. Anyone one if this is possible…

New ideas portal is shut-down by Sophos. This is why our request written in here. Sophos, Please add warning e-mail when any of policy disabled or enabled in Central.

Hello, Is the maximum number of entries you can have in Website Management in Global Settings on Central still 5,000? Thanks, Lee.

uservoice com is known to have been be integrated just besides whatfix com on our Sophos XG/S Firewalls. I just noticed, it is also used on the Sophos Central dashboard. What would it do there if not blocked? It is using a unique tracking ID. Also…

Hi, some times ago we have migrated from sec to sophos central. In my AD i find some groups like shown at the attachment. PureMessage is deinstalled. Can i delete this groups or are the used by Sophos Central? Regards Dennis

Hallo ich habe nur wenig erfahrung mit central.sophos.com Ich habe es zuhause eingerichtet und würde es gerne beim Kunden nutzen. Bei meinem Standort zuhause kann ich mich einwählen mit GoogleChom ohe Probleme, in der Firma sagt er zugriff verweigert…

Example we have 1000 Servers and our Usage shows 1050 in Red. But so far no issues observed. Everything looks normal apart from Dashboard which shows usage exceeded alarm. Any thoughts?

Hi, For compliance reasons we had to migrate to a new tenant (data locations). The tenant is all setup and ready to go. We have a LOT of configuration AND devices to port over - what is the quickest way of doing this? I can see there is an 'Endpoint…

I have register and try to login but fail I say password forget i get code enter and new password also fail. What is here the problem?

Hi, everyone. I'm trying to export the results of a firewall web usage report that I created on Sophos Central. I need to export to a CSV file, the last 24 hours of events. But, when selecting that timeframe, the resulting file doesn't contain all the…

Hello, We are planning to install Sophos Protection on some servers and they will be managed through Sophos Central. Now Sophos Central is cloud based and we are worried about what is being stored in the cloud. What data is being sent to the cloud…

Hello, We have Sophos central installed so we went ahead to download Sophos protection from the sophos central portal. I tried running the installer as admin and got the error "License is not valid. You are not licensed to install any products provided…

Hello, I'm not seeing any syslogs being collected correctly please advise? I’m not seeing logs from Cisco Firepower? Any logs coming into the Syslog from Meraki are being filtered, is this by design? SELECT sensor_type Integration_Category…

I'm wondering if anyone has ever seen a Power BI Dashboard out there for Sophos Central? For some of the reports https://vshare.onl/ , I would consider of Executive summary level and I would like to get them in front of some other folks without needing…

Simple question but I cannot find the setting in Central: Where can I enable mail notification for virus found on endpoint? Currently Sophos Central is sending mails mostly for things we don't care about. If malware was found - total silence, not…

HI all, Is it possible to perform "bulk backup" of all recovery keys from Sophos Central? or Is there any option to retrieve it using API so we can create a script and retrieve keys one by one? We had a situation that laptop was protected and…