Hello, I have a problem with myportal@work. Filename: "myprotal @work.exe" (the blank is correct). Already globally excluded this in Sophos Endpoint. Despite this, Sophos keeps deleting the exe file. I excluded the whole folder and also the file. Allready…

Hi, New user to Sophos Central/InterceptX, finding my way around most of it, but a bit puzzled with blocked websites. Using base policies etc, when a user tries to access a site deemed "dodgy" (pornhub.com for instance) they just get a standard network…

Hi, I wanted to move computers in one sub-estate into another. I disabled Tamper Protection and ran the --registeronly command which did work, however it left the computer in both sub-estates and each has different tamper protection codes. I have to…

Hi Sophos From this alert, please advice step and how to solve this case. RAW LOG Intruder Platform 6.1.7601/x86 v37 06_3c PID 111064 Enabled 005D2E3C1DBF9104 Silent 0000000000000100 Application C:\Program Files\Mozilla Firefox\firefox.exe Created…

Hello, we have created global exclusions based on our vendors instructions for real time scanning of our infrastructure applications that we feel are safe. Now we want to create exclusions for applications/processes/files that we feel are safe on specific…

Hi, I have a laptop that was last reported active over a year ago, suspect it is no longer in use. The device is showing as encrypted on Sophos Central if I remove the device does the encryption license become available so I can use it on another device…

Hi, Our site Sophos Central has expired and we are moving our clients/Servers to our new trusts/corporate Sophos Central. The issue only seems to be happening with Server 2012 r2 but after uninstalling the old Sophos Endpoint Agent (whats left of…

How do I stop Sophos Endpoint from notifying users that Microsoft YourPhone is blocked 100 times a day? We want it blocked but our users don't need to know that it's blocked over and over throughout the day. I don't want to set "Focus Assist" to "Priorty…

How can i do a parameter by the client Setup (-- proxyaddress ) over the Sophos Central Micration

Hello, we have a couple of devices which already have the ednpoint protection installed, but are shown under the topic not administrated devices. I already tried the following workaround: https://support.sophos.com/support/s/article/KB-000036125?language…

We have a few users that download map template folders for their ESRI programs from a sharepoint site that they share. Recently, the download has stopped working when they select the two folders they need to download. They can go down into the folders…

Hi, In Sophos Central we have devices that have Windows Firewall disabled by group policy. In the report on Sophos Central Windows Firewall Report those devices are not listed. Does Sophos only report on devices where the firewall should be on but isn…

Dear Sophos-Community, we have a Citrix Virtual Apps and Desktop Environment with 6 non-persistent Terminalservers which are created via MCS. We've followed the Steps in the Article https://support.sophos.com/support/s/article/KB-000035040?language…

¿How i get create exception for Java Archive (jar)? i need into in a web site and that site use Java to charge and Sohpos are blocking the site this user today have had eleven blocking for Java Archive (jar)

I have setting Update Cache and Message Relay however update sorces isnt cache server which I setting. I checked setting status and the status is ok but still not update via cache server. I checked sdu log and found no files found message. Please…

Hi, We started experiencing file attachment issues with web-apps and Outlook 2013. We haven't changed any of our Sophos settings. Dragging and dropping the file into a new email or into the web app does not cause issues, but when using the browser window…

We have a laptop that has the Sophos Endpoint software installed, but it is not showing up in the Sophos Central Portal. We are trying to uninstall Sophos on this machine. Of course, it is telling us tamper protection needs to be disabled in order to…

can I execute --registeronly with the --silent command so the end user doesn't see the change? I have managed to get tamper protection turned off

Hi, customer likes to do: User using a mobile Device Web Control is working as the policy says. When the same User is using a stationary PC or is wthin the Company network, Web Control should not run on the client or with lower policy, but the Company…

Sophos Central > Devices > Unmanaged Devices. Lists dozens of computers that are not listed in our Active Directory, nor have they been in our AD for some time. The "Last Update" in the lower right shows today's date/time. Is there a way to update…

Hello, I have set Device Control to block all devices, but webcams are not logged or blocked. But they are addes as camera/imaging device. We want only allowed and tested cameras to be used. Sven

We are a SEC shop but making the transition to the Sophos Cloud. We have used the data control policies in SEC for years to monitor local activity on individual machines. Unfortunately the same rules and policies on SEC fail to allow Outlook to open in…

We see that on many devices the sophos Clean Service is not running, since like 3 weeks and on many clients the sophos antivirus service is not available. But Sophos on the client or Central doesn't give an error? Is this a new function witch come…