• Sophos Central customers are not loaded.

    Chriz
    Chriz
    Hello, I have since last week the problem that my customers are not loaded. Only an hourglass comes. What is the reason for this?
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Frequent disconnects of firewalls (located worldwide) from Sophos Central

    BeEf
    BeEf
    Hello, since October 10th we see almost daily (concurrent) lockouts of one or multiple firewalls from Sophos Central. Often even multiple times each day. As the firewalls are distributed around the world with different internet connection this can not…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Would it be possible to show my Sophos Central Firewall customers information on the Sophos Central Dashboard

    Daan Heijmans1
    Daan Heijmans1
    Hi, I would like to know if it is possible to show my Sophos Central Firewall customer information on the Sophos Central Dashboard (Partner Dashboard). I do see the information about my Sophos Central customer license usage but the Sophos Central -…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Sign-in with Microsoft is temporarily unavailable. Please try again

    Ahmet Cilo
    Ahmet Cilo
    I've been trying to get a password by screen of forget password for loging "Sophos Admin Central" since yesterday. I've taken A verification code by the mail address, but at the next step, the Microsoft 2FA verification screen (I sent it in the attachment…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • How to know from logs that the detected virus had been cleaned successfully

    John Zack1
    John Zack1
    Hi, team, I am new to Sophos, and now working to load Sophos log data into a SIEM platform. Currently the logs loaded are sth like: ThreatInstanceID: "538983" ThreatType: "1" FirstDetectedAt: "2022-09-27 19:11:05.0" ThreatSubType: "0" Priority: "500…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Central web interface needs attention

    Ben Caston
    Ben Caston
    The recent facelift is in need of attention from the web development group. I repeatedly open the wrong firewall because the list moves around as alert/notification icons get re-drawn. The font size is too large and I can't read any useful info in…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Advice with AD Sync migration Azure AD Sync

    666Trooper666
    666Trooper666
    Hi, Can someone please weigh-in on this to see if I have this right? And please state if you have done this before ;) To migrate from away from AD Sync to Azure AD Sync, do we: Stop On-Prem AD Sync service Disable the AD Sync service Login…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • How can I view Acknowledged alerts?

    Lane Wilkerson
    Lane Wilkerson
    Is there a way to view alerts that have been marked as Acknowledged in Sophos Central? This has to be possible, but I can't figure out how to do it. I tried using the information here , but there is no option that says " Show acknowledged alerts ". …
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Portal Change language permanently

    Chriz
    Chriz
    Hello, since the Central Update, I can no longer permanently change the interface to another language. Is this still being fixed?
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Adding comments/notes to devices and users

    Sreeraj P
    Sreeraj P
    Is there any way to add comments/notes to devices and users in Sophos Central?
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Security company has no way of deleting users from portal

    Stuart James
    Stuart James
    Currently, deleting a user account/profile in the Partner portal is not a feature of the Partner portal dashboard. We can only set the profiles to Inactive and change the role to Partner Read-Only in the Central Partner Dashboard. Ironic that a security…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Can't scroll down "Firewall Management" Page

    David Moro
    David Moro
    Hi guys, since the last central update i can't scroll down my firewall list under "Firewall Management" section, when i scroll down the page move me to the top automatically.
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Third Party Connector Missing

    acs
    acs
    Hello I remember seeing an option to tie in Microsoft 365 into Central to help provide Sophos with logs for any lateral movement across a network. I am not talking the Sophos email security product here, anyone else see this missing from their portal…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Email alerting question

    SGICT
    SGICT
    Hi all, Apologies if this has already been answered but i couldnt find an answer on here. We are a partner and have partner portal access to all our customers - great However, we arent getting alerts to high severity events so far. An example is…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Sophos Central Log Analysis

    Administrator User767
    Administrator User767
    What are the best tool available for Sophos Central Log Analysis? Is there a way to move the logs from Sophos Central either to a Log Server or Cloud VM and deploy the log analysis tool to generate insights?
    • over 2 years ago
    • Sophos Central
    • Discussions
  • AD Users on RDS-Servers don't appear in Central?

    Michael Bross
    Michael Bross
    Hey, I've got a question regarding Sophos Central / Intercept X for Servers / Remote Desktop Session Hosts. We got a Terminalserverfarm with four Session-Hosts, all equipped with Intercept-X for Server. There is a policy which restricts web-browsing…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Version Check of Client Machines

    Chris DeLeo
    Chris DeLeo
    Is it possible to run a report that lists the current version of Sophos running on all of my managed machines regardless of their estate? We'd like a spreadsheet that lists the current version running on our customers machines all in one file. Thanks…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Automatic language change

    kerobra
    kerobra
    Since a few days, all our logins to Sophos Central Accounts (partner/customer) are automatically switched to "German", but we prefer using all accounts in "English". I can change the setting only for the current session, with the next login it begins…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Add option to disable caching of updates that have already been installed.

    Pegasus
    Pegasus
    Related to case #050608098, I discovered Central Endpoint (Server on Windows) keeps a multi-gigabyte cache on each endpoint. Please add a "minimize disk space" option that deletes updates as soon as they are successfully installed and does not keep a…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Can't see any firewalls under "Overview -> Firewall Management -> Firewalls"

    Sophos User2126
    Sophos User2126
    Hi, is there a problem with firewall managment in central? Can't see any firewall under Overview -> Firewall Management -> Firewalls. In "Overview -> Firewall Management" I see the correct information displayed. Only the list to schedule und manage…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Non working 2FA setup for Sophos Central

    Joshua WONG1
    Joshua WONG1
    Hi Recently I created a user account to log into Sophos Central. Once I provided the password, the site stated that I need to create a 2FA method. I clicked Next and I was prompted to enter a security code sent to my email and I had to create a 6…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • how to arrange endpoints in sophos central by geographical regions & have different admins per region?

    sophos-lad
    sophos-lad
    Hi There, We have multiple regions with different IT admins in each region. I would like an admin from region A to be able to log into Sophos Central and only see and manage the assets/endpoints in their region only, and not any other region. Is…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Display the date for each component updated in Sophos Central Dashboard and Endpoint UI's

    John Salas
    John Salas
    Hello, It would be a very useful feature to display the date each component was updated in the Sophos Central Dashboard and Endpoint UI's This would match on the 'Endpoint Self Help -> Policy' UI the last time policy received. It would also be useful…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Feature Request: More specific role management

    Heiko Forro1
    Heiko Forro1
    Hi, in Sophos Central it would be nice to create more specific roles. Especially for Firewall management. In the firewall itself you can create very specific admin roles. In Sophos Central you automatically have access on all firewalls, as soon as you…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Indicate a reboot is needed on the Sophos Central Dashboard

    John Salas
    John Salas
    Hello, It would be very helpful not to have to select each computer to determine if a reboot is needed on the Sophos Central Dashboard. Could a information icon be shown on the 'View and manage your computers' to indicate that a computer needs to be…
    • over 2 years ago
    • Sophos Central
    • Discussions
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