• Password reset error

    UJay
    UJay
    Hi I am trying to login to Sophos Central to deploy my new XGS-118. However, my password for Sophos Central has misplaced and i tried to use the rest password option but i keep on getting an error message saying "Authentication Failed. Please Check…
    • 4 days ago
    • Sophos Central
    • Discussions
  • Shorter Sophos Central licence names in customer dashboard

    David Korel
    David Korel
    I think it would be nicer to have much shorter license names in Sophos Central. E.g instead of "Central Managed Detection and Response Complete" somethink more like "MDR with Intercept X".
    • 29 days ago
    • Sophos Central
    • Discussions
  • HTTP ERROR 401 When Accessing Partner Dashboard in Sophos Central

    TJam
    TJam
    I'm encountering an issue with Sophos Central where, after logging in during the morning, I receive an HTTP ERROR 401 when trying to access the Partner Dashboard later in the afternoon. The error message states: “This page isn’t working. If the problem…
    • 1 month ago
    • Sophos Central
    • Discussions
  • Sophos Central Threat Detection Dashboard \Detection view

    Alexander Bartmann
    Alexander Bartmann
    Hello together, are you aware of any problems with Sophos Central? I am asking because there are no more entries in the XDR under Threat Protection\Dashboard\ Detection since today. Datalake and Live Response are unchanged and still set to active. Queries…
    • 1 month ago
    • Sophos Central
    • Discussions
  • remove assigned user from computer

    Rüdiger Daus
    Rüdiger Daus
    a user has been given a new computer. the old computer has been assigned to another user. two computers are now assigned to the current user. how can i remove the one that is no longer used from the old computer, since it is no longer in use? does anyone…
    • 1 month ago
    • Sophos Central
    • Discussions
  • Bad Server Response when Creating Migration Job

    David Thatcher
    David Thatcher
    Hi, I am using the following code to move a device from one sub-estate to another: function Move-Device { param ( [string]$apiKey, [string]$fromTenantId, [string]$toTenantId, [string]$deviceId, [string]$OrgID ) # Define headers for…
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • AD Sync Utility stops on the step "Sending data to Sophos Central to determine changes that would be applied

    Shawn Adams
    Shawn Adams
    Clicking on Validate Credentials shows "Credentials are Correct" And the XG Firewall shows no traffic being blocked. Tried it with and without Proxy... no difference it always stops at the same step. Its worked fine for years, is the api down?
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • Constant prompt for moving to Mailflow

    DavidSain
    DavidSain
    As a partner we manage a few hundred customers. Recently we started receiving this prompt and have to acknowledge it to go away, but then it comes back. I dislike Mailflow because email comes into Microsoft before hairpinning back out to Sophos. But…
    • 19 days ago
    • Sophos Central
    • Discussions
  • Central Dashboard expected after click on Sophos logo, not MDR Dashboard

    LHerzog
    LHerzog
    Is it expected, that the MDR dashboard loads instead of the Central main dashboard, when you click on the Sophos Logo top left side? I always find it confusing because I expect Central Overview:
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • Unable to search by group

    CarlosLS
    CarlosLS
    I used to search computers by writing the group name in the searchbar in the computers tab, but in the new computers and servers tab it does not work. Is there a way to still search by group? We have thousands of endpoints and I only manage some departments…
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • Sophos Central sync to Entra - ADAL vs MSAL Library

    Boyd Thomas
    Boyd Thomas
    We've been synching between Sophos Central and MS Entra for a couple years now without issue. A couple days ago, MS sends an alert stating that the Enterprise App that was created for this synch is using ADAL and needs to be migrated to MSAL. After jumping…
    • 2 months ago
    • Sophos Central
    • Discussions
  • Login without QR?

    Seockwoo Jang
    Seockwoo Jang
    Hello, I am using trial Endpoint for checking solution. I want to check allowing app (whitelisting) function. I found some explanation it can be done through Sophos Central setting Unfortunately, I cannot use phone camera in office because of…
    • 2 months ago
    • Sophos Central
    • Discussions
  • Sophos Central feature request

    Thomas Josef
    Thomas Josef
    1) Please mark several computer/server objects and enable “Change group” as a function, otherwise this is very tedious when dealing with many computers. I can't find any other suitable way to carry out such moving actions (with filters) in bulk than individually…
    • 2 months ago
    • Sophos Central
    • Discussions
  • Unable to login Sophos central Account

    Laxman Bisht
    Laxman Bisht
    Hello Team, I'm unable to login sophos central account with my username "laxmanbisht@vlsfinace.com" due to this I'm usable to register my firewall and going to live with XGS hardware.
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
  • Sophos Central backup

    Damian Kowalik
    Damian Kowalik
    Hello there, I'd like to know how I can enable backup in Sophos Central so that we can back up our policies, events (generated by our endpoints), and anything else that has been saved within Sophos. Any help much appreciated. Kind regards, …
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
  • Configuring Central Reporting for customers as a Partner.

    DavidSain
    DavidSain
    We have a goal to help a customer see what servers & endpoints are protected & not protected by sending them a report on a regular basis. Be really nice to send missing heartbeat reports as well. No option that I've found in Central - Central is unaware…
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
  • How is the location of a sensor/endpoint determined?

    ptho
    ptho
    Hi Sophos, On the Sensor Location pane of the dashboard I have an Endpoint showing as being in a country I wouldn't expect it to be. I'm not immediately concerned with the above fact, but I'm interested in knowing how Sophos calculates the location…
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
  • Unable to download endpoint installer from Sophos central

    CarlosLS
    CarlosLS
    I am trying to download an endpoint installer from sophos central, but after I click on Download Complete Windows Installer the download does not start and the page returns to the dashboard. Is there any other way to download the installer? if not…
    • Answered
    • 3 months ago
    • Sophos Central
    • Discussions
  • Sophos Central Role Management

    Randy Cleveland
    Randy Cleveland
    When modifying one of our custom roles in Sophos Central for our IT Helpdesk staff, we wanted to allow one of them to do a directory sync from within "Directory Service" under the the e-mail protection settings. When I grant the custom role "Full" access…
    • 3 months ago
    • Sophos Central
    • Discussions
  • Sophos Central

    md_mosaddak
    md_mosaddak
    I've a sophos central account without subscription. But I want to use my email address another central account add user role as like as super admin. Is that possible? If possible, How to deploy this?
    • Answered
    • 2 months ago
    • Sophos Central
    • Discussions
  • Device has been detected as a duplicate device

    urjitha lakshmi
    urjitha lakshmi
    We have been receiving alerts indicating that a device has been detected as a duplicate. We would like to understand the cause of this duplication in Sophos, especially since the device has the same ID and user associated with it. Additionally, could…
    • 4 months ago
    • Sophos Central
    • Discussions
  • Integracion de fortigate con sophos central

    LDMP
    LDMP
    Buenos dias Tengo una duda sobre como hacer la integracion de un fortigate con sophos central, he leido la documentacion una y otra ves pero no me queda claro como es la configuracion de la maquina virtual a la que se hace referencia en el paso a paso…
    • 4 months ago
    • Sophos Central
    • Discussions
  • Why Are My Sophos Alerts Not Triggering for Certain Security Events?

    Anas Rez
    Anas Rez
    I’m facing issues where Sophos is not triggering alerts for certain security events that I believe should be flagged. Despite having the correct alert settings configured and running routine scans, some critical threats or suspicious activities are not…
    • 4 months ago
    • Sophos Central
    • Discussions
  • Search for a computer across multiple account in Sophos Central

    Luis Alvarado
    Luis Alvarado
    We need a way to either: 1. Be able to search for a computer across multiple accounts within N-Central. 2. Or have Sophos Agent show an account identifier number so we can cross reference and find out which agent was installed on the computer. …
    • 4 months ago
    • Sophos Central
    • Discussions
  • Unable to access Sophos Central for customer management ahead of listed downtime

    Walter Cox
    Walter Cox
    Your published downtime is stated to begin at Saturday 1:00am UTC, which is Friday, 8pm CST, it's 10AM on Friday and Sophos Central is offline.
    • Answered
    • 4 months ago
    • Sophos Central
    • Discussions
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