Related to case #050608098, I discovered Central Endpoint (Server on Windows) keeps a multi-gigabyte cache on each endpoint. Please add a "minimize disk space" option that deletes updates as soon as they are successfully installed and does not keep a…

Hi Recently I created a user account to log into Sophos Central. Once I provided the password, the site stated that I need to create a 2FA method. I clicked Next and I was prompted to enter a security code sent to my email and I had to create a 6…

Hello, It would be a very useful feature to display the date each component was updated in the Sophos Central Dashboard and Endpoint UI's This would match on the 'Endpoint Self Help -> Policy' UI the last time policy received. It would also be useful…

Hi, in Sophos Central it would be nice to create more specific roles. Especially for Firewall management. In the firewall itself you can create very specific admin roles. In Sophos Central you automatically have access on all firewalls, as soon as you…

Hello, It would be very helpful not to have to select each computer to determine if a reboot is needed on the Sophos Central Dashboard. Could a information icon be shown on the 'View and manage your computers' to indicate that a computer needs to be…

Our SIEM stopped collecting events around 9:55am PDT today and is reporting the following: Retrieving results starting cursor: [redactec] URL: api5.central.sophos.com/.../events Error "HTTP Error 504: Gateway Timeout" (code 504) on attempt #1 of 3, retrying…

Hello! I am wanting to download a report from SOPHOS Central to show me all the devices it currently protects and for it to show me the exact Make and Model of the devices as well as the users that are using them. I want to find any older model HP…

Trying to login to Sophos Central and it's indicating Microsoft errors. Sophos status website talks about login errors in Australia, and claims everything's been running for 9 hours without problems. Except for Ireland, where I'm not. So the status page…

It took a little while to grow on me, however, having to get a text code multiple times a day, to be able to log into SOPHOS Central on my own computer is just delightful. I didn't think I'd like it at first, however, now I find myself wishing that I…

Hi folks I have had this issue for awhile and not sure if it has to do with v19.0 GA? I can access the XG from CM, the report hub shows the alerts, but no data. This morning I deregistered my XG from both CM and the XG while CM showed no firewall…

Hello together, the Sophos Central Phish Threat product is in privacy review in our company. We are located in germany and we have to know where the Sophos Central Phish Threat data is stored? Europe? Country? Best regards

There is no option to Schedule a Sophos central report under Logs and Report Section, Can anyone help ?

Hello, in the people overview, the group names are not displayed for all customers. But the groups are assigned when I click on a person without an apparent group. Sophos support could not fix the problem. Do you have a solution?

Hi all. I'm quite new to the Sophos solution and this is my first post. I've been tasked with migrating the Sophos AD synch server to a new host, as we shut down the current server. If any of you have done this before, do you have any advice and/or caveats…

Hi Team, I am unable to add SAML Federated identity providers. While adding the same I got the below error. Incorrect input or missing file. Please check the URL and try again. I have provided the IDP metadata URL in the form : https://<IDP_URL…

Hi! I have following problem. Some computers in our domain are stuck in Computers group (and have a working Sophos Endpoint Agent and all is working) and at the same time they are in Unmanaged computers group as well. I tried to unninstall Agent…

Hi, i have configured E-Mail notifications: https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/Overview/GlobalSettings/AlertEmailSettings/index.html#custom-rules Is it possible to exclude some servers from the notifications? Regards…

We have a number of devices that haven't been seen recently. We believe these devices may have been re-imaged or decommissioned. Our thinking is that if we deleted or removed the device from Central, it would recoup any licenses such as Protection or…

Hello, We have created a Sophos Central Dashboard in order to make some tests, but we finally build a new one to use in production. How is it possible to delete the first dashboard in order to register the same email adresses in the second one ? …

Hi there, we received this mail over the weekend but cant find an answer in any documentation. Can anybody help clarifying what this means? Thank you all, Benedict

Since the weekend I'm seeing regular red banners listing unsupported OS in Central. I do have a handful of these Win7, 2008 etc so expect to see these alerts when I login to Central first time each day. However, even though I dismiss these banners they…

I have the third party integration for 365 Audit Logs enabled in Central. This was enabled a week ago and continues to work well, I'm seeing data from earlier this morning and the connection as shown in Central as Connected. However, looking at the…

Graphical problems on Firewall Management Hi guys, i wanna share with you my Firewall Management section, Just please sophos... fix this div.... if you guys are managing more than 10 firewall you need to scroll down to see them... but you also have…

Our sophos plugin for automate is not registering in automate as AV of record. AV of record is detected by Registry files and new installs appear to not include those entries.